Head of customer service Work, Jobs in Bolton, Gtm (with Salaries)

Head of Customer
Network Plus —Salford
- £60,000 - £70,000 a year
- Contracts
Quick apply
1d
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
9d
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
13d
Head Of Finance
EG Group —Horwich
- From £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Annual leave
Head of Business Operations
Roy-Al Business Support Ltd —Manchester
- £62,000 - £80,000 a year
- Full-time
- Management
- Data analysis skills
- Supervising experience
- Health & wellbeing programme
Quick apply
5d
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Head of Wellness Operations
ByHealthy Wellness Ltd —Manchester
- £58,000 - £91,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
7d
Planner/Scheduler
Bid Group ltd —Bolton
- From £12.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Head of Demand Planning
Precision Polymer Engineering Limited —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Annual leave
7d
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
Head of Enterprise Applications
National Nuclear Laboratory —Risley
- From £84,549 a year
- Financial services
- Annual leave
- Sick pay
1d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Project management
- Organisational skills
- Agile
Quick apply
7d
Head of Retrofit
Concept —Radcliffe
- From £55,000 a year
- Full-time
- Electrical experience
- Organisational skills
- In-person
Quick apply
6d
Head of Holiday Operations
Pack N Fly Holidays Ltd —Manchester
- £58,000 - £78,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
7d
Head Cashier
Grosvenor Casinos —Bolton
- £13.86 an hour
- Weekend availability
- In-person
- Communication skills
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
7d
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
Head of Projects
Evolve BG Ltd —Wigan
- Up to £70,000 a year
- PMP
- Leadership
- Communication skills
Quick apply
2d
Head of Fuel Pricing & Wetstock - Europe
EG Group —Horwich
- £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Free parking
- Annual leave

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head of customer service jobs near bolton, gtm

Head of Customer

Network Plus -
Salford

Quick apply

Job details

Permanent
£60,000 - £70,000 a year
1 day ago

Qualifications

Wastewater treatment
Performance management
Contracts

Full job description

Description

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the United Utilities contract.

This is a new, senior role, helping operational teams understand how the work we deliver impacts customers and ensuring we consistently meet the standards expected by our clients and the communities we serveYou will support the Group Customer Strategy, drive improvement in customer performance and work directly with contract teams and client representatives to strengthen how customer outcomes are planned, managed and measured.

The role is about bringing practical leadership to customer performance — supporting contracts to improve where needed, sharing best practice across the business and ensuring customer considerations are built into the way we deliver our work.

Key Responsibilities

What you will be responsible for;

Customer Strategy

Support the development of the Network Plus customer strategy and lead the implementation across UU.
Set clear standards for customer experience and customer performance across the business.
Ensure customer considerations are embedded into operational delivery, mobilisation and change programmes.

Customer Performance

Monitor and improve customer performance metrics across the contract.
Analyse complaints, feedback and customer insight to identify trends and areas for improvement.
Work with the contract team to address root causes and improve performance.

Customer Journey

Build a clear understanding of the end-to-end customer journey across the work we deliver.
Identify where operational activities most impact customers and drive improvements in those areas.
Use customer insight and feedback to improve processes, communication and delivery standards.

Client Engagement

Build strong relationships with client customer leads in UU.
Represent Network Plus in customer performance reviews and discussions with the client.
Ensure alignment between client expectations and how Network Plus delivers work on the ground.

Capability and Standards

Provide leadership and direction to the customer teams across UU.
Promote consistent customer processes, reporting and performance management.
Support operational teams in understanding how their work impacts customers and how this can be improved.

Experience and Qualifications

What we are looking for

Experience leading customer performance or customer experience within utilities, infrastructure or operational delivery environments.
Strong understanding of regulatory customer performance requirements across Gas, Water and Electricity sectors, including how regulatory measures influence contract delivery and customer outcomes.
Experience working across multiple contracts or business areas.
Strong stakeholder management and the ability to influence operational teams.
Experience managing complaints, customer feedback and service improvement programmes.
Ability to translate customer insight into practical operational improvements.
Confident working with both internal teams and client representatives.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

Refine Your Search

head of customer service jobs in bolton, gtm

Head of Customer

Head of Resourcing

Head of Communications

Head Of Finance

Head of Business Operations

Head of Service Delivery

Customer Service Manager X2

Head of Wellness Operations

Planner/Scheduler

Head of Demand Planning

Head of Contract Management

Head of Enterprise Applications

Head of TechOps Delivery

Head of Retrofit

Head of Holiday Operations

Head Cashier

Key Account Manager

Head of Asset Optimisation

Head of Projects

Head of Fuel Pricing & Wetstock - Europe

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