Customer experience manager Work, Jobs in Bolton (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
14d
Customer Success Manager
SweetPeak Customer Solutions Ltd —Manchester
- £3,800 - £7,800 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Free parking
- Store discount
Quick apply
4d
Retail Sales Advisor - Bolton
Oak Furnitureland —Bolton
- £52,060 - £57,974 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
13d
Part-time Customer Service Manager
International Workplace Group plc —Bolton
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- In-person
Client Services Manager
Wren Sterling —Wilmslow
- £45,000 - £52,000 a year
- CRM software
- Project management
- Continuous improvement
Quick apply
7h
Customer and Trading Manager - Convenience
Sainsbury's —Bolton
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Customer Resolution Manager
First Choice Homes Oldham —Oldham
- £50,670 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Area Manager
Amazon UK Services Ltd. —Bolton
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Customer Experience Representative
IMS Euro Ltd —Cheadle Heath
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Entry Level SDR (HF135374701341)
Flourish —Bolton
- £30,000 - £35,000 a year
- Full-time
- Business development
- Communication skills
Quick apply
5d
General Manager
Whistl UK Ltd —Bolton
- £53,818 - £61,800 a month
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
Quick apply
7d
Central Service Administrator
Trane Technologies —Bolton
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
7h
Store Manager
The Perfume Shop —Bolton
- £32,013 a year
- Customer service
- Training & development
- Retail management
- Employee discount
11d
Customer Services Assistant
Saha —Bolton
- £21,254.40 - £26,568.00 a year
- Part-time
- Travel
- Annual leave
- Sick pay
12d
Sales Colleague
Currys —Bolton
- £12.71 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
Internal Sales Administrator
Darts Corner —Bolton
- £27,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Bolton
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
Operations Manager
Blackburn with Darwen Council —Blackburn with Darwen
- £39,862 - £44,075 a year
- Weekend availability
- Team management
4d

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customer experience manager jobs near bolton

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year
14 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

customer experience manager jobs in bolton

Customer Experience Manager

Customer Success Manager

Retail Sales Advisor - Bolton

Part-time Customer Service Manager

Client Services Manager

Customer and Trading Manager - Convenience

Customer Resolution Manager

Area Manager

Customer Experience Representative

Assistant General Manager-Experience & Innovation

Entry Level SDR (HF135374701341)

General Manager

Central Service Administrator

Store Manager

Customer Services Assistant

Sales Colleague

Internal Sales Administrator

Customer and Trading Manager - Nightshift

CRM Manager

Operations Manager

I want to receive the latest job alerts for customer experience manager in bolton

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