Customer care manager Work, Jobs in Bootle, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Customer Service Manager
M-Page Hiredonline —Ormskirk
- £48,000 - £52,000 a year
- Hybrid work
- Customer service
- Team management
- Leadership
1h
General Manager
Belong —Birkdale
- £72,224 a year
- Full-time
- Hospitality
- Leadership
- Paid training
- Annual leave
Quick apply
2d
General Manager
Pogue Mahone —Liverpool
- Up to £45,000 a year
- Full-time
- Bar
- Management
- In-person
- Employee discount
Quick apply
7d
Deputy Store Manager
B&M Retail —Liverpool
- Weekend availability
- Leadership
- Employee discount
Client Services Manager
Signature Business Development Services Ltd —Liverpool
- £43,435 - £52,831 a year
- Full-time
- Business development
- Supervising experience
- Contracts
Quick apply
2d
Temporary Travel Service Manager
Voel Coaches Ltd —Rhyl
- £16 an hour
- Temporary
- Hospitality
- Sales
- Customer service
Quick apply
14d
Deputy Customer Experience Manager ZARA LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Leadership
Quick apply
Store Manager - Convenience
Morrisons —Liverpool
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
6d
General Manager - Liverpool Area
Pret A Manger —Liverpool
- From £36,400 a year
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee discount
Duty Manager
The Brunch & Cocktail Club —Liverpool
- From £13.20 an hour
- Weekend availability
- Hospitality
- Bar
- Team management
- Employee discount
Quick apply
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Sales Management Trainee
AUREA LUMEN LIMITED —Liverpool
- £24,420.00 - £30,706.88 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Designate Centre Manager
Halfords —Liverpool
- £35,000 - £51,500 a year
- Full-time
- Sales
- Team management
- IT
- Annual leave
- Employee discount
Sales Manager
Invicta - Preston —Preston
- Up to £80,000 a year
- Full-time
- Management
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
5d
Housing Manager
Granville Community Homes —Blackpool
- £38,000 - £45,000 a year
- Full-time
- Team management
- Driving
- IT
Quick apply
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply

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customer care manager jobs near bootle, msy

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

customer care manager jobs in bootle, msy

Head of Customer Experience

Customer Service Manager

Customer Service Manager

General Manager

General Manager

Deputy Store Manager

Client Services Manager

Temporary Travel Service Manager

Deputy Customer Experience Manager ZARA LIVERPOOL

Store Manager - Convenience

Key Account Manager

General Manager - Liverpool Area

Duty Manager

Foodhall Department Manager

Sales Management Trainee

Designate Centre Manager

Sales Manager

Housing Manager

Commercial Support Manager

Client Services Account Manager

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