senior technical support engineer Work, Jobs in bootle, msy (with Salaries)

3rd Line Support Engineer
MCS Group —Ormskirk
- From £45,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Work from home
Quick apply
Lead Technical Services Engineer
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
Quick apply
Senior Network Engineer
Mersey Care NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- Computer networking
- Communication skills
11d
Trainee Analyst/Analyst
Element Materials Technology —Deeside
- Laboratory experience
7d
Contracts Manager
Spa Design and Build Limited —Birkenhead
- £65,000 - £75,000 a year
- Full-time
- Project management
- Driving
- Quality control
- Free parking
Quick apply
20h
Senior Research Platform Engineer
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- Full-time
- Hybrid work
- University
- Linux
8d
Senior Medical Engineer
North Cheshire and Mersey NHS Foundation Trust —Warrington
- £32,073 - £39,043 a year
- Full-time
4d
Senior Product Engineer – Archer
BAE Systems —Preston
- £65,000 a year
- JavaScript
- APIs
- Agile
8d
Senior Systems Engineer
Assystem —Warrington
Senior Process Engineer
Assystem —Warrington
- Engineering
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Senior Principal EC&I Engineer
Assystem —Warrington
- Engineering
Senior Systems Engineer
BAE Systems —Warton
- From £51,772 a year
- Agile
CS&A Responsible Engineer
Assystem —Warrington
- Engineering
VP Engineering Enablement & Operations (3978)
GBG —Chester
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
Quick apply
Energy and Power Director
M Group —Warrington
- Full-time
- Hybrid work
- Management
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Data Processor (Engineering)
XAIS-PTS —Preston
- From £26,436.80 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Driving
- Flexitime
Quick apply
8d
Senior Piping Engineer
Assystem —Warrington
- Engineering
- Leadership
- Mechanical knowledge
Senior Technology Engineer
Amey Ltd —Liverpool
- Part-time
- Leadership
- Annual leave
Quick apply
8d
Graduate Structural Engineer
Clancy Consulting —Liverpool
- Engineering
- Master's degree
- Bachelor's degree

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3rd Line Support Engineer

MCS Group
Ormskirk

Quick apply

Job details

Permanent
From £45,000 a year

Benefits

Free parking
Employee mentoring programme
Company pension
Work from home
Discounted gym membership
Company events
Private medical insurance
Employee discount
Gym membership
Bereavement leave
On-site parking

Qualifications

Microsoft Windows Server
DHCP
Continuous improvement
IT support
DNS
Root cause analysis
Account management

Full job description

THE ROLE

As a Lead IT Engineer, you will serve as the final escalation point for technical issues across our client base. You’ll work on the most complex incidents, assist in service design and delivery and act as the highest technical reference point for the service desk. This role is ideal for a senior engineer with strong all-round knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement.

KEY RESPONSIBILITIES

- Act as the highest escalation point for technical incidents and service requests.

- Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.

- Perform root cause analysis for recurring or critical issues and implement permanent fixes.

- Handle advanced onboarding, migrations, and client infrastructure projects where required.

- Support, guide and mentor all engineers on complex issues and personal development.

- Lead on difficult or high-priority client cases, maintaining calm under pressure.

- Assist with creating and maintaining internal knowledge base and documentation.

- Liaise with vendors and suppliers for support escalations and service issues.

- Communicate with clients clearly, particularly around complex technical issues, ensuring confidence and understanding.

- Support the Account Management team with technical insight when reviewing client environments.

EXPERIENCE AND SKILLS NEEDED

- 5+ years in IT support roles.

- Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.

- Experience with RMM and PSA tools.

- Strong diagnostic, troubleshooting and decision-making skills.

- Calm, structured approach to problem-solving with a high attention to detail.

- Able to mentor others and contribute to the improvement of the overall service function.

- Relevant industry certifications (e.g. Microsoft, Cisco, CompTIA) are desirable.

WHAT WE OFFER

- Private healthcare
Access to private medical cover for faster treatment and peace of mind.

- 33 days holiday per annum, including bank holidays and your birthday off
Generous holiday allowance to help you rest, recharge and celebrate.

- Professional development plans
Structured plans to support your career growth and long-term goals.

- 8 hours of training per month
Dedicated time each month for learning, development, or certifications.

- Funded qualifications
We cover the cost of relevant professional qualifications to support your progression.

- Employee of the Quarter scheme, with the potential to win substantial prizes
Quarterly recognition programme to reward high performers.

- Company events and nights out
Regular team socials and celebrations throughout the year.

- Discounted gym membership
Stay active with discounted access to local gyms.

- Perkbox rewards account, providing a range of discounts
Nationwide perks and everyday savings through your Perkbox membership.

- Mental health support
Access to mental wellbeing resources and confidential support through our healthcare provider.

- Pension contribution
Company contributions to help you plan for the future.

- Free onsite parking
No daily parking stress, just pull up and walk in.

- Large, modern office with breakout room
A bright, spacious workspace with breakout areas for collaboration and downtime.

HOW TO APPLY

If you wish to apply for this role, please send your CV directly to [email protected].

Pay: From £45,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Employee mentoring programme
Free parking
Gym membership
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

senior technical support engineer jobs in bootle, msy

3rd Line Support Engineer

Lead Technical Services Engineer

Senior Network Engineer

Trainee Analyst/Analyst

Contracts Manager

Senior Research Platform Engineer

Senior Medical Engineer

Senior Product Engineer – Archer

Senior Systems Engineer

Senior Process Engineer

Senior Technical Support Engineer

Senior Principal EC&I Engineer

Senior Systems Engineer

CS&A Responsible Engineer

VP Engineering Enablement & Operations (3978)

Energy and Power Director

Data Processor (Engineering)

Senior Piping Engineer

Senior Technology Engineer

Graduate Structural Engineer

I want to receive the latest job alerts for senior technical support engineer in bootle, msy

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