And distribution manager Work, Jobs in Boroughbridge, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
2d
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
4d
Transport and Distribution Manager
YEME LOGISTICS LTD —Leeds
- £34,669.99 - £45,000.00 a year
- Full-time
- Master's degree
- Supervising experience
- Driving
- Relocation assistance
Quick apply
3d
Production Shift Manager (Evening Shift)
Belzona Limited —Harrogate
- Full-time
- ERP systems
- Microsoft Office
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Senior Team Manager - Global Client Delivery
Labcorp —Harrogate
- Full-time
- Customer service
- Laboratory experience
- Bachelor's degree
Finished Goods Operative
Yorkshire Farmhouse Eggs Ltd —Thirsk
- Full-time
- Mechanical knowledge
- Free parking
Quick apply
9d
Project Manager, New Horizon Fund
University of York —University of York
- £46,049 - £56,535 a year
- Part-time
- Project management
- Communication skills
- School
Site Manager
Severfield PLC —Topcliffe
- Overtime
- Management
- No degree
- IT
- Free parking
- Employee assistance programme
Quick apply
10d
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
Change and Communications Deployment Manager
Bakkavor —Leeds
- Management
- Organisational skills
- Employee discount
- Life insurance
12d
Program Operations Manager
Authentix, Inc. —York
- £40,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
Quick apply
Business Deployment Manager
Bakkavor —Leeds
- Employee discount
- Life insurance
13d
PA to Managing Director
BarrattDevelopments —York
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Senior Supervisor
TC Facilities Management —Leeds
- £15.96 an hour
- Temporary
- Team management
- Communication skills
- Employee discount
Transport Supervisor
GXO Logistics —Northallerton
- Up to £39,000 a year
- Full-time
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
Training Manager
Bakkavor —Leeds
- Organisational skills
- Employee discount
- Life insurance
13d
ACCOUNT MANAGER
oleon —Northallerton
- Sales
- IT
Support Services Assistant
Lyons Davidson Solicitors —Leeds
- £24,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Office experience
2d
Sales Administration Manager
Norton Loxley —Easingwold
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
Transport & Logistics Manager
Pivovar Drinks Wholesale —York
- From £32,000 a year
- Full-time
- IT
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
3d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
2 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

and distribution manager jobs in boroughbridge, nyk

Senior Customer Service Manager

Northern Regional Distribution Manager

Transport and Distribution Manager

Production Shift Manager (Evening Shift)

Senior Team Manager - Global Client Delivery

Finished Goods Operative

Project Manager, New Horizon Fund

Site Manager

Operations Manager

Change and Communications Deployment Manager

Program Operations Manager

Business Deployment Manager

PA to Managing Director

Senior Supervisor

Transport Supervisor

Training Manager

ACCOUNT MANAGER

Support Services Assistant

Sales Administration Manager

Transport & Logistics Manager

I want to receive the latest job alerts for and distribution manager in boroughbridge, nyk

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