Head of customer success Work, Jobs in Bournemouth, Dor (with Salaries)

Customer Success Manager
Nourish Care —Bournemouth
- Hybrid work
- Travel
- Time management
- Annual leave
- Employee assistance programme
3h
Junior Sales Project Manager
Atlas Contract Furniture Ltd —Christchurch
- From £28,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Support Executive
Nourish Care —Bournemouth
- Full-time
- Remote
- Organisational skills
- Annual leave
- Employee assistance programme
3h
Content Writer
Benifex —Southampton
- £35,000 - £52,000 a year
- Hybrid work
- English
- Marketing
2d
Assistant Property Consultant
McCarthy & Stone —Bournemouth
- Full-time
- Sales
- Customer service
- IT
Quick apply
7d
Sales Executive
Commercial Washrooms —Poole
- £28,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Employee discount
Quick apply
1d
Content and Social Executive
Solent Group —Christchurch
- Full-time
- Hybrid work
- Social media management
- Organisational skills
- Communication skills
- Free parking
- Work from home
Quick apply
1d
Forecasting Operations Coordinator
Lush —Poole
- £18,000 - £20,000 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Financial Crime Screening (FCS) Head of Workflow – Screening Alert Management
Barclays —Bournemouth
- Analysis skills
- Machine learning
- Banking
9d
Business Development Executive
Vizst Technology —Poole
- Sales
- Organisational skills
- Communication skills
Head of Product - Life Sales 12-month FTC
Vitality —Bournemouth
- Sales
- Engineering
- Agile
2d
Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
Recruitment Partner
Protect Line LTD —Bournemouth
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Payments Solution Center - Team Lead
JPMorganChase —Bournemouth
- Full-time
- Leadership
11h
Customer Service Team Leader - Stewarts Christchurch Garden Centre
D Stewart & Son Ltd —Christchurch
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Operational Data Improvement Manager
Allianz —Bournemouth
- £56,000 a year
- Full-time
- Hybrid work
- Machine learning
- Agile
- Employee discount
10d
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Sales
- English
- Business development
8d
HR Advisor
Churchill Retirement PLC —Ringwood
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
- Employee assistance programme
- Sick pay
Product Owner - Search & Discovery
OnBuy —Bournemouth
- Up to £75,000 a year
- Full-time
- Continuous improvement
- Agile
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Release Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Agile
- Communication skills
- SDLC
- Annual leave
- Employee assistance programme
10d

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Customer Success Manager

Nourish Care
Bournemouth

Apply Now

Job details

3 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Enhanced maternity leave

Qualifications

Time management

Full job description

Our Purpose

At Nourish Care Systems we are currently expanding our Revenue team following our accelerated growth. Reporting to the Head of Customer Success, the Customer Success Manager will play a crucial role within Nourish Care.

As a current market leader, with over 44,000 service users receiving support, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information.

As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution.

About the Job

As a Customer Success Manager at Nourish, you will play a pivotal role in ensuring our clients achieve value when using our solution. You will care deeply about our relationships with customers and work collaboratively with them to understand and fulfil their needs. As well as owning renewals for your customers, you will be tasked with identifying growth opportunities within you customer base. You will be responsible for a book of smaller, independent homes who use Nourish. Your ultimate goal will be to ensure those customers are using Nourish in the best way possible, and they are getting value from our solution. To do this, you will need to work cross-functionally with different teams, and be data driven.

The role and your responsibilities

Ensure that all customers are receiving the correct level of engagement with Nourish, based on their type of Organisation
Negotiate renewals and expanded use of our services, working with the Sales Team as appropriate
Deliver strategic level reviews
Contribute to improving both internal and customer facing processes with a view to improving customer experience
Build your personal profile and domain knowledge within the sector
Ensure complete and accurate recording of customer data in our CRM system
Work cross-functionally with sales, product, support teams to deliver an outstanding customer experience

Personal Profile

A passion for how we care for people in society. This may be from work experience or from experiences in your personal life. What matters is that you feel connected with our goals as a business to make care better. Clinical experience desirable
A process mindset, able to design effective ways of working for our team
The intellect to solve problems and find a way to achieve your goals
A strong work ethic, always able to organise effectively, work within a team and take accountability for your own actions and results
A consultative approach, with excellent active listening skills, a humble style and a willingness to learn

Required experience

2+ years in a customer facing role – ideally Customer Success
Ideally experience working for a fast growing business
Experience working in Customer Success at scale (you will be owning 200+ customers)
Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
Enjoys working closely with customers to ensure complete satisfaction
Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
Willing and able to travel

As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution.

Nourish Benefits:

25 Days paid leave + Public holidays
Private Medical Insurance
Group Life Assurance
Dental Cover
Optical Cover
Enhanced Maternity leave
Pension Contribution
Employee Assistance Programme
Birthday Day off
and many more.....

Apply Now

Refine Your Search

head of customer success jobs in bournemouth, dor

Customer Success Manager

Junior Sales Project Manager

Customer Support Executive

Content Writer

Assistant Property Consultant

Sales Executive

Content and Social Executive

Forecasting Operations Coordinator

Financial Crime Screening (FCS) Head of Workflow – Screening Alert Management

Business Development Executive

Head of Product - Life Sales 12-month FTC

Operations Director

Recruitment Partner

Payments Solution Center - Team Lead

Customer Service Team Leader - Stewarts Christchurch Garden Centre

Operational Data Improvement Manager

Head of Business Development & Sales - APAC

HR Advisor

Product Owner - Search & Discovery

Release Manager

I want to receive the latest job alerts for head of customer success in bournemouth, dor

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