Customer Service Team Lead
Charles Trent —Poole
- £34,000 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Quick apply
Customer Success Manager
Nourish Care —Bournemouth
- Hybrid work
- Travel
- Time management
- Annual leave
- Employee assistance programme
Assistant Operations Manager
Unite Students —Bournemouth
- £33,500 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
16h
Sales Lead Coordinator
NORMAN MOTORS —Bournemouth
- £28,000 - £34,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
12d
Transaction Manager
Van Mossel Automotive Group UK Ltd —Poole
- £32,500 a year
- Monday to Friday
- Sales
- Driving
- Computer skills
- Employee discount
- Gym membership
Quick apply
7d
Customer Services Team Leader
Odstock Medical Ltd —Salisbury
- £29,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Relocation assistance
- Sick pay
Quick apply
8d
Billing Team Leader
Pennon Water Services —Bournemouth
- £32,752 a year
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Sales
- Continuous improvement
- Driving
- Employee discount
Quick apply
Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
14d
Assistant Resident Service Manager - The Helm, Bournemouth
Savills Management Resources —Bournemouth
- £33,000 a year
- Weekend availability
- Social media management
- Customer service
- IT
- Employee discount
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
14d
Ex Military / Event Managers
GOTO Events —Poole
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
1d
General Manager
The Climbing Hangar —Southampton
- £38,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Store discount
- Annual leave
Quick apply
12d
Customer Service Team Leader
D Stewart & Son Ltd (Stewarts Garden Centres) —Christchurch
- Weekend availability
- Customer service
- Organisational skills
- Leadership
- Free parking
- Employee discount
Release Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Agile
- Communication skills
- SDLC
- Annual leave
- Employee assistance programme
Aftersales Manager
Snows Group —Poole
- £55,000 - £60,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
General Manager
Live Nation —Bournemouth
- Weekend availability
- Microsoft Office
- Communication skills
2h
Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
14d
Operational Team Leader (Recycling)
BCP Council —Poole
- £32,061 a year
- Weekend availability
- IT
- Communication skills
6d
Head of Registration Regulations Reform
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme

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customer service manager jobs near bournemouth, eng

Customer Service Team Lead

Charles Trent -
Poole

Quick apply

Job details

Full-time
£34,000 a year

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Customer service
Supervising experience
Leadership
Communication skills

Full job description

JD – Customer Service Team Lead

Purpose

Manage the day-to-day operations and performance of the After Sales function to deliver efficient, consistent, and commercially balanced resolution of customer issues. The role is responsible for protecting margin while maintaining customer trust, ensuring fair outcomes, reducing avoidable credit leakage, and driving continuous improvement in product quality, processes, and upstream decision-making.

Role Details

Location: Poole Site, BH12 – 5 days per week on-site
Salary: £34000 per annum
Working Hours: 37.5 hrs per week

Reporting Line: Sales Operations & After Sales Manager

Key Responsibilities

Manage day-to-day performance of the After Sales team, ensuring SLAs, quality, and customer experience standards are consistently met
Oversee the handling of returns, warranties, cancellations, and customer issues, ensuring timely and appropriate resolution
Ensure consistent and commercially sound decision-making aligned to company policies, balancing customer satisfaction with margin protection
Monitor credit volumes, root causes, and trends, taking action to reduce avoidable returns, refunds, and operational leakage
Work closely with Sales, Warehouse, and Operations teams to identify and resolve recurring issues and improve upstream quality
Own and contribute to the development of best practices, SOPs, and frameworks to drive consistency and efficiency
Support, coach, and develop team members to handle complex, high-value, and escalated cases effectively
Act as escalation point for challenging cases, ensuring fair outcomes and protecting brand reputation

Experience & Essential Skills

Proven experience managing or supervising a customer service, returns, or warranty function
Strong commercial awareness, with the ability to balance customer outcomes and margin protection
Excellent problem-solving skills with the ability to assess situations and make sound decisions quickly
Experience analysing data and trends to identify root causes and drive improvements
Strong leadership and coaching capability, with experience developing team performance
Excellent communication skills, both written and verbal, with ability to handle escalated customer interactions
High attention to detail and ability to manage multiple complex cases simultaneously
Confident working cross-functionally with Sales, Warehouse, and Operations teams
Proactive mindset with a focus on continuous improvement and operational efficiency

Benefits

Staff discounts on vehicle parts and discounted fuel
Health Cash Plan after probation
Critical Illness Cover and Death in Service
Family Day & Community Volunteer Day
Extra holiday after 3 years’ service
Increased pension contributions after 5 years

Quick apply

Refine Your Search

customer service manager jobs in bournemouth, eng

Customer Service Team Lead

Customer Success Manager

Assistant Operations Manager

Sales Lead Coordinator

Transaction Manager

Customer Services Team Leader

Billing Team Leader

Sales Centre Manager

Customer Care Manager

Assistant Resident Service Manager - The Helm, Bournemouth

Customer Experience Manager (Contact Centre Manager)

Ex Military / Event Managers

General Manager

Customer Service Team Leader

Release Manager

Aftersales Manager

General Manager

Customer Experience Training and Quality Manager

Operational Team Leader (Recycling)

Head of Registration Regulations Reform

I want to receive the latest job alerts for customer service manager in bournemouth, eng

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