Head of customer experience Work, Jobs in Bournemouth, Eng (with Salaries)

Head of Club Experience
The Club At Meyrick Park —Bournemouth
- Weekend availability
- Free parking
- Employee assistance programme
Operational Manager (Future COO Pathway)
Loans by MAL —Bournemouth
- £50,000 - £55,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
Quick apply
5d
Admin Assistant / Website Support Assistant
OvenKing —Bournemouth
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
Golf Club Manager - Bulbury Woods Golf Club
Hoburne —Poole
- £45,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Support General Manager
Daish's Group —Bournemouth
- Maintenance
- Hotel
Quick apply
Area Care Manager
Helping Hands —Poole
- £55,000 - £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Payroll, Pensions, Reward and Systems
BCP Council —Bournemouth
- £79,968 a year
Supervisor
Admiral Slots —Poole
- £13.65 an hour
- Weekend availability
Quick apply
11d
Head of Performance Marketing
OnBuy —Bournemouth
- £100,000 - £130,000 a year
- Remote
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Daish's Group —Bournemouth
- Maintenance
- Hotel
- Resort
- Annual leave
Quick apply
Head Housekeeper
Trouville Hotel Bournemouth —Bournemouth
- Full-time
- Hospitality
- Hotel
- In-person
Quick apply
Human Resources & People Manager
learndirect Ltd —Bournemouth
- £50,000 - £60,000 a year
- Human resources
- Referral programme
Quick apply
11d
Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
3d
Relief Supervisor
Admiral Slots —Bournemouth
- £12.95 - £13.45 an hour
- Weekend availability
Quick apply
Operations Officer
Skyborne Aviation Ltd —Bournemouth
- £30,000 a year
- 12 hour shift
- Administrative experience
- Communication skills
- School
- Free parking
- Annual leave
5d
Customer Support Executive
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Customer Service Assistant
Admiral Slots —Bournemouth
- £12.95 an hour
- Weekend availability
Quick apply
12d
Client Success Coordinator
Testlink —Poole
- From £26,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
Quick apply
10d
Re-let Maintenance Manager
DWP Housing Partnership —Bournemouth
- £40,000 - £42,000 a year
- Full-time
- Maintenance
- Leadership
Quick apply
4d
Compliance Support
OneDome —Bournemouth
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- IT
- Communication skills
Quick apply

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Head of Club Experience

The Club At Meyrick Park -
Bournemouth

Apply Now

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Employee assistance programme

Full job description

About Us

The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

We create a feel-good experience through our CARE values:

Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Benefits:

As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:

Complimentary access to our health club, group exercise classes, and golf facilities.
Bonus holiday days to reward long tenure - because we truly value commitment.
Wedding Day off (conditions apply).
Birthday Day off (conditions apply).
A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
70% off meals while on duty and 25% off when off-duty.
25% off retail.
25% off spa treatments (if booked and taken on the day).
Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
Access to our Employee Assistance Programme, offering support for any challenges you may face.
Personal development programs to support growth and for the considerable opportunities in our expanding group.
Take advantage of our Cycle to Work scheme for a greener commute.
Exclusive competition opportunities for team members with a golf handicap.
Wagestream, offering financial flexibility.
Free parking.
Uniform provided.

The Role:

We are seeking a dynamic individual to drive continuous improvement and operational excellence at The Club Company, ensuring alignment with our brand standards. You will analyse customer feedback, identify areas for improvement, and provide strategic direction to enhance customer ratings. Your role will also involve addressing customer needs and overseeing site operations in the absence of the Club Director or General Manager.

You’ll lead team engagement, ensure adherence to standards and safety, and step in for leadership when required. Monitoring performance targets, leading team meetings, and collaborating across teams will be key to maintaining smooth operations. Additionally, you’ll mentor your team to ensure exceptional service, optimise resources, and handle customer correspondence, including managing the "Feed It Back" dashboard and resolving escalated complaints.

As part of the role, you'll also take on Duty Manager shifts, working closely with the team to ensure smooth daily operations and providing leadership and support when needed. This collaborative aspect of the role offers the chance to grow together and contribute to the overall success of the venue.

Experience & Skills Required:

Experience of working in a front of house or golf operations role in a leadership capacity.

Schedule:

We operate a 7-days a week business, between 0600 to 2300
Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays
Evening availability for functions (until 0200)

Embracing You:

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.

Be yourself - we like it that way!

Apply Now

Refine Your Search

head of customer experience jobs in bournemouth, eng

Head of Club Experience

Operational Manager (Future COO Pathway)

Admin Assistant / Website Support Assistant

Golf Club Manager - Bulbury Woods Golf Club

Support General Manager

Area Care Manager

Head of Payroll, Pensions, Reward and Systems

Supervisor

Head of Performance Marketing

General Manager

Head Housekeeper

Human Resources & People Manager

Operations Director

Relief Supervisor

Operations Officer

Customer Support Executive

Customer Service Assistant

Client Success Coordinator

Re-let Maintenance Manager

Compliance Support

I want to receive the latest job alerts for head of customer experience in bournemouth, eng

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