Quality team Work, Jobs in Bournemouth, Eng (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
First Line Support Agent
Twenty7Tec —Bournemouth
- £26,500 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Project Administrator
AGSE Global Services UK Ltd —Poole
- £26,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
CDP
Alum Beach Hut —Bournemouth
- Up to £16 an hour
- Part-time
- Sales
- Cooking
- Business development
- Employee discount
Quick apply
3d
Employability Learning Mentor
Dorset Pathways —Poole
- £25,000 - £30,000 a year
- Full-time
- Organisational skills
- IT
- In-person
- Free parking
Quick apply
9d
Fleet Administrator
U-Drive —Poole
- £30,580 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
Quick apply
7d
Part Time - Warehouse / Production Assistant
Riverside Aromatics —Poole
- £12.75 - £14.00 an hour
- Part-time
- Forklift
- Warehouse experience
- In-person
Quick apply
5d
Support Worker - Adult Mental Health
Ashwell Lodge Limited —Bournemouth
- From £12.85 an hour
- Overtime
- In-person
- Care plans
- Communication skills
- Free parking
Quick apply
Intensive Support Worker - Bournemouth
PBS4 —Bournemouth
- £15.68 - £15.69 an hour
- Temporary
- Travel
- IT
- Paid training
- Annual leave
Quick apply
Mental Health Floating Support Worker -(37.5 hours per week £25029.28 - £25861.56 per annum, Perm, Full Time,)
Bournemouth Churches Housing Association —Bournemouth
- £25,029.28 - £25,861.56 a year
- Full-time
- IT
Quick apply
14d
Team Leader
Sequel Support —Bournemouth
- Up to £37,759.80 a year
- Overtime
- Childcare
- Working with children
- Driving
- Free parking
- Referral programme
Quick apply
4d
Junior Project Manager
Sceptre Networking Limited —Southampton
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Project management
- Computer networking
- Free parking
Quick apply
13d
Reporter – Bournemouth Echo
Newsquest Media Group —Bournemouth
- Full-time
- Driving
- Employee discount
Quick apply
14d
Kitchen Assistant
Care South —Poole
- £12.85 an hour
- Weekend availability
- Communication skills
- Kitchen experience
- Paid training
- Employee assistance programme
Quick apply
Designer
Walker & Sloan —Bournemouth
- £40,000 - £45,000 a year
- AutoCAD
- No degree
Production Quality Inspector
PRF Composite Materials —Poole
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Blueberry picker/weigher
The blueberry field —Wimborne
- Seasonal
- Basic maths
Quick apply
Therapist - The Providence Projects
UK Addiction Treatment Centres —Bournemouth
- £13.94 an hour
- Full-time
- Care plans
- Communication skills
- Employee discount
Quick apply
Production Technician
TestLink Services Ltd —Poole
- £24,771 a year
- Monday to Friday
- Microsoft Excel
- Electrical experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Catering Assistant
CLEVERCHEFS CATERING —Ferndown
- £12.71 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply

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Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

quality team jobs in bournemouth, eng

Call Quality Analyst

First Line Support Agent

Project Administrator

CDP

Employability Learning Mentor

Fleet Administrator

Part Time - Warehouse / Production Assistant

Support Worker - Adult Mental Health

Intensive Support Worker - Bournemouth

Mental Health Floating Support Worker -(37.5 hours per week £25029.28 - £25861.56 per annum, Perm, Full Time,)

Team Leader

Junior Project Manager

Reporter – Bournemouth Echo

Kitchen Assistant

Designer

Production Quality Inspector

Blueberry picker/weigher

Therapist - The Providence Projects

Production Technician

Catering Assistant

I want to receive the latest job alerts for quality team in bournemouth, eng

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