Customer Service Team Lead
Charles Trent —Poole
- £34,000 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Quick apply
2d
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- In-person
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Quick apply
9d
General Manager
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- £30,000 - £50,000 a year
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Quick apply
2d
Student Services Officer (Accommodation)
ETC International College —Bournemouth
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Quick apply
1d
Team Leader
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- Up to £37,759.80 a year
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8d
Shift Lead - Food - Westbourne Simply Food
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Assistant Store Manager
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Quick apply
Lead Manager Nights - Bournemouth Extra
Tesco UK —Bournemouth
- Full-time
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Vitality —Bournemouth
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10d
Support Worker (Bank) Providence Projects
UK Addiction Treatment Centres —Bournemouth
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Quick apply
Senior Customer Service Advisor
Barclays —Bournemouth
- £27,700 a year
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Support General Manager
Daish's Group —Bournemouth
- Maintenance
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Quick apply
Healthy Living Team Leader - Maternity Cover / Fixed-term
The Lantern Community / Folly farm Lane - Ringwood - BH24 2NN —Bournemouth
- £17.50 - £19.08 an hour
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Quick apply
Operations Support Team Manager
SNG (Sovereign Network Group) —Hurn
- £34,000 - £42,000 a year
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1d
Customer Team Leader
Co-op —Poole
- £14.48 an hour
- Overtime
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4d
General Manager
Daish’s Holidays —Bournemouth
- £36,042 - £43,680 a year
- Full-time
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Quick apply
Early Help Support Workers - Multiple Roles
BCP Council —Bournemouth
- £34,434 - £39,152 a year
- Part-time
- Travel
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8d
Area Care Manager
Helping Hands —Poole
- £55,000 - £60,000 a year
- Leadership
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- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Team Lead

Charles Trent -
Poole

Quick apply

Job details

Full-time
£34,000 a year
2 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Customer service
Supervising experience
Leadership
Communication skills

Full job description

JD – Customer Service Team Lead

Purpose

Manage the day-to-day operations and performance of the After Sales function to deliver efficient, consistent, and commercially balanced resolution of customer issues. The role is responsible for protecting margin while maintaining customer trust, ensuring fair outcomes, reducing avoidable credit leakage, and driving continuous improvement in product quality, processes, and upstream decision-making.

Role Details

Location: Poole Site, BH12 – 5 days per week on-site
Salary: £34000 per annum
Working Hours: 37.5 hrs per week

Reporting Line: Sales Operations & After Sales Manager

Key Responsibilities

Manage day-to-day performance of the After Sales team, ensuring SLAs, quality, and customer experience standards are consistently met
Oversee the handling of returns, warranties, cancellations, and customer issues, ensuring timely and appropriate resolution
Ensure consistent and commercially sound decision-making aligned to company policies, balancing customer satisfaction with margin protection
Monitor credit volumes, root causes, and trends, taking action to reduce avoidable returns, refunds, and operational leakage
Work closely with Sales, Warehouse, and Operations teams to identify and resolve recurring issues and improve upstream quality
Own and contribute to the development of best practices, SOPs, and frameworks to drive consistency and efficiency
Support, coach, and develop team members to handle complex, high-value, and escalated cases effectively
Act as escalation point for challenging cases, ensuring fair outcomes and protecting brand reputation

Experience & Essential Skills

Proven experience managing or supervising a customer service, returns, or warranty function
Strong commercial awareness, with the ability to balance customer outcomes and margin protection
Excellent problem-solving skills with the ability to assess situations and make sound decisions quickly
Experience analysing data and trends to identify root causes and drive improvements
Strong leadership and coaching capability, with experience developing team performance
Excellent communication skills, both written and verbal, with ability to handle escalated customer interactions
High attention to detail and ability to manage multiple complex cases simultaneously
Confident working cross-functionally with Sales, Warehouse, and Operations teams
Proactive mindset with a focus on continuous improvement and operational efficiency

Benefits

Staff discounts on vehicle parts and discounted fuel
Health Cash Plan after probation
Critical Illness Cover and Death in Service
Family Day & Community Volunteer Day
Extra holiday after 3 years’ service
Increased pension contributions after 5 years

Quick apply

Refine Your Search

service team lead jobs in bournemouth, eng

Customer Service Team Lead

Protection Adviser

General Manager

Student Services Officer (Accommodation)

Team Leader

Shift Lead - Food - Westbourne Simply Food

Team Leader

Warehouse Returns Lead

Assistant Store Manager

Lead Manager Nights - Bournemouth Extra

Facilities Manager

Support Worker (Bank) Providence Projects

Senior Customer Service Advisor

Support General Manager

Healthy Living Team Leader - Maternity Cover / Fixed-term

Operations Support Team Manager

Customer Team Leader

General Manager

Early Help Support Workers - Multiple Roles

Area Care Manager

I want to receive the latest job alerts for service team lead in bournemouth, eng

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