Customer care team leader Work, Jobs in Bow, Gtl (with Salaries)

Team Lead
Hisashi Coffee Company —Ilford
- £13.30 - £13.50 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
14d
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
13d
Service Desk Team Leader
Invincible Drain Care Ltd —Sunbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
9d
LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER
SJ9 Events —London
- £3,750 - £5,750 a month
- Weekend availability
- Microsoft Excel
- Sales
- Hair styling
Quick apply
Team Leader
Leyland SDM —Hackney
- £14.09 an hour
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
Customer Service Team Leader
SSP —London
- £14.47 an hour
- Weekend availability
- Employee discount
Quick apply
Team Leader
Mulberry —London
- £32,130 a year
- Full-time
- Employee discount
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Lead Receptionist
Bupa Dental Care —London
- Full-time
- Front desk
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Customer Engagement Lead
RHP —Teddington
- £38,062 a year
- Full-time
- Project management
- IT
- Communication skills
- Annual leave
5d
Floor Lead (Retail) (Part-time)
Mejuri —London
- £15 - £16 an hour
- 8 hour shift
- Analysis skills
- Sick pay
Quick apply
Team Leader
Benugo —London
- £15.50 an hour
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Service Team Leader
William Hill —Bishop's Stortford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
Notes Team Members, Baristas, Supervisor
Notes Coffee Roasters & Bars —London
- £12.75 - £13.15 an hour
- Full-time
- Hospitality
- Bar
- Communication skills
- Employee discount
Quick apply

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customer care team leader jobs near bow, gtl

Team Lead

Hisashi Coffee Company
Ilford

Quick apply

Job details

Full-time
£13.30 - £13.50 an hour

Benefits

Company events
Employee discount

Qualifications

Hospitality
Sales
Customer service
Level 2 Food Hygiene Certificate
Supervising experience
Coffee experience
Food Hygiene Certificate
Food safety
Leadership
Communication skills

Full job description

If you’re passionate about specialty coffee, thrive in a fast-paced environment, and are ready to take the next step into leadership, we want you to join Hisashi Coffee Company as our Team Lead.

We’re an independent coffee shop looking for a confident, experienced individual who leads by example, inspires their team, and takes ownership of responsibilities. We are only considering full-time candidates who can work 40 hours a week, including early mornings, late evenings, weekends, and bank holidays.

This is a hands-on leadership role in an independent specialty coffee shop where you will support the day-to-day running of the store, lead shifts, and help drive team performance and customer experience. You’ll work closely with Supervisors to maintain exceptional standards across all areas of the business.

Please note: We will not consider applications with less than 2 years of specialty coffee experience and prior leadership responsibility.

In this role, you will:

Lead shifts confidently, ensuring smooth, efficient operations at all times.
Support Supervisors in overseeing daily store performance and targets.
Oversee junior and senior baristas and ensure the team is performing at a high standard and following all health and safety procedures.
Take responsibility for opening and closing procedures, including cash handling and end-of-day reporting.
Maintain exceptional standards in coffee quality, food preparation, and presentation.
Train, coach, and develop baristas and supervisors, ensuring consistent skill progression.
Act as the point of contact in the absence of the Supervisor.
Monitor stock levels, supervise ordering, and manage stock control systems.
Analyse sales patterns, meet KPIs, and contribute ideas to improve performance and customer experience.
Ensure all food safety, hygiene, and health & safety standards are strictly followed.
Handle customer feedback professionally, resolving issues efficiently and positively.
Drive upselling and ensure the team maximises sales opportunities.
Build the staff schedule, oversee break management, and floor positioning during busy periods.
Maintain high team morale, fostering a positive, supportive, and accountable work culture.
Ensure all operational checklists, audits, and compliance requirements are completed accurately.
Lead by example on the floor; delivering outstanding coffee and customer service consistently.

Must Have:

Minimum 2 years of specialty coffee experience
Previous supervisory or team leadership experience in a coffee shop or hospitality setting
Strong knowledge of espresso extraction, dial-in, and latte art
Excellent organisational and problem-solving skills
Confident handling responsibility in a fast-paced environment
Strong customer service and communication skills
Ability to work full-time (40 hours per week)

Desirable:

Experience in stock ordering and inventory management
Experience in scheduling and organising people
Understanding of KPIs, sales targets, and hygiene standards
Food hygiene certification (Level 2 or above)

Benefits include:

A free drink and sandwich of your choice every shift, on us!
50% discount on any additional food or drink while on shift (up to a limit of £14)
25% off for family and friends
Opportunities for progression within a growing business

Job Type: Full-time

Pay: £13.30-£13.50 per hour

Benefits:

Company events
Employee discount

Work Location: In person

Quick apply

Refine Your Search

customer care team leader jobs in bow, gtl

Team Lead

Team and Customer Experience Manager

Fundraising Operations Lead

Service Desk Team Leader

LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER

Team Leader

Customer Service Team Leader

Team Leader

Customer Support Team Lead

Customer Experience & Events Lead

Lead Receptionist

Customer Support Team Lead

Customer Experience Lead

Customer Engagement Lead

Floor Lead (Retail) (Part-time)

Team Leader

Customer Service Team Leader

Founding Customer Experience Lead

Technical Operations Team Leader

Notes Team Members, Baristas, Supervisor

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