Senior maintenance person Work, Jobs in Bow, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
12d
Senior Multi-Skilled Maintenance Operative / Senior Multi Trader
JL HOMES ENTERPRISES LTD —Croydon
- £200 - £260 a day
- Overtime
- Maintenance
- In-person
- Communication skills
Quick apply
Head of Technical Governance & Assurance
Sodexo —London
- £80,000 a year
- Full-time
- Engineering
- Maintenance
- University
- Gym membership
Quick apply
10d
Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
6d
Senior Property Manager
Mayfair property services —Mayfair
- £60,000 - £120,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Driving
- Free parking
Quick apply
4d
Senior Facilities Manager
National Westminster Bank PLC —London
- £56,720 - £85,080 a year
- Full-time
- Computer networking
- Annual leave
5d
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
6d
Housekeeper
Morro UK —London
- £27,227.20 a day
- Full-time
- Maintenance
- In-person
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
13d
Senior Facilities Manager
Unibail-Rodamco-Westfield —Westfield Stratford City
- Weekend availability
- Maintenance
- Continuous improvement
- Leadership
Senior Property Manager
London Property Guru —London
- From £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Mentoring
Quick apply
Junior Maintenance Person
Pathwaze Ltd —Bromley
- £26,500 a year
- Full-time
- Maintenance
- Electrical experience
- Driving
- Annual leave
Quick apply
11d
Senior Irrigation Engineer
Waterwell —London
- £32,000 - £37,500 a year
- Full-time
- Maintenance
- In-person
- Automotive diagnostics
- Sick pay
Quick apply
Electrical Contracts Manager
THE WIGGETT GROUP —Little Warley
- £55,000 - £60,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
Quick apply
4d
Garden Maintenance Team Leader
Willow Alexander Gardeners ltd —South East London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- First Aid Certification
- In-person
- Free parking
Quick apply
Senior Property Portfolio Manager
Glasshouse Asset Management —London
- From £35,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Senior Building Surveyor
Praxis Real Estate Management Ltd —London
- £70,000 - £85,000 a year
- Full-time
- Contracts
- Work from home
- Employee assistance programme
Quick apply
Associate Director of Estates and Facilities
Brunel University —London
- Up to £87,715 a year
- Full-time
- Hybrid work
- Maintenance
- University
- Continuous improvement
- Annual leave
Engineering & Hygiene Manager
PrepWorld —Northfleet
- £62,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Backend Software Engineer - Golang
deltaflare —Richmond
- £65,000 - £80,000 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
- Flexible schedule
Quick apply
14d
Senior Gardener
Organic Gardens —Kingston upon Thames
- £30,000 - £34,000 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
- Annual leave
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
12 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior maintenance person jobs in bow, gtl

Helpdesk Technician (1st line)

Senior Multi-Skilled Maintenance Operative / Senior Multi Trader

Head of Technical Governance & Assurance

Head of Fleet

Senior Property Manager

Senior Facilities Manager

Operations Manager

Housekeeper

Senior Facilities Manager

Senior Property Manager

Junior Maintenance Person

Senior Irrigation Engineer

Electrical Contracts Manager

Garden Maintenance Team Leader

Senior Property Portfolio Manager

Senior Building Surveyor

Associate Director of Estates and Facilities

Engineering & Hygiene Manager

Senior Backend Software Engineer - Golang

Senior Gardener

I want to receive the latest job alerts for senior maintenance person in bow, gtl

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