& scheduling Work, Jobs in Bradford, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
9d
Medical Administrator
Independent Medical Agency —Bradford
- £25,000 - £29,000 a year
- Full-time
- Google Suite
- English
- Administrative experience
- Free parking
Quick apply
Wellness and Acitivty Co-ordinator
Anchor —Bradford
- £29,312 a year
- First Aid Certification
- Organisational skills
- Leadership
- Health & wellbeing programme
- Employee discount
1d
Office Administrator
Omega Proteins —Halifax
- £26,500 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
7h
Administrative officer/letting agent
jmail assets —Bradford
- £28,000 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
1d
Assistant Property Manager
Equinox Properties Limited —Shipley
- £26,000 - £27,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
7d
Customer Care & Service Coordinator (Customer Support)
Envirovent —Saltaire
- £25,000 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- English
- Free parking
- Annual leave
Quick apply
7d
Golf Relations Manager
Clubhouse Sports Media Ltd —Bradford
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
7d
Planning and Scheduling Manager
M Group —Leeds
- £42,000 - £49,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
7d
Project Scheduler
Sulzer —Leeds
- Full-time
- Employee assistance programme
- Employee discount
14d
Customer Service and Planning Support
James Wilby Limited —Heckmondwike
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
9h
Trust Therapies Administrator
The Cellar Trust —Shipley
- £27,294.18 a year
- Full-time
- Microsoft Outlook
- Data analysis skills
- Data entry
9d
Master Scheduler
Sulzer —Leeds
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
VacancyTitle: Housing Manager
Housing 21 —Cleckheaton
- £33,743 - £50,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Sick pay
5d
Dental Receptionist
Brilliant Healthy Smiles —Bradford
- £12.21 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
5d
Engagement Officer
Reed In Partnership —Leeds
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Planning and Scheduling Team Leader
M Group —Leeds
- £34,000 - £38,000 a year
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
7d
Service Team Resource Planner
Brass Monkey Health —Wetherby
- £30,000 - £32,500 a year
- Full-time
- CRM software
- Administrative experience
- Electrical experience
Quick apply
Senior Sales Order Processor
Synergy Style UK —Bradford
- £24,420 - £28,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
Project Administrator & Engineering Scheduler
The Airedale Group —Bradford
- Full-time
- Customer service
- Accounting
- IT
Quick apply
6d

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
9 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

& scheduling jobs in bradford, eng

Customer Service & Planning Manager

Medical Administrator

Wellness and Acitivty Co-ordinator

Office Administrator

Administrative officer/letting agent

Assistant Property Manager

Customer Care & Service Coordinator (Customer Support)

Golf Relations Manager

Planning and Scheduling Manager

Project Scheduler

Customer Service and Planning Support

Trust Therapies Administrator

Master Scheduler

VacancyTitle: Housing Manager

Dental Receptionist

Engagement Officer

Planning and Scheduling Team Leader

Service Team Resource Planner

Senior Sales Order Processor

Project Administrator & Engineering Scheduler

I want to receive the latest job alerts for & scheduling in bradford, eng

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