platform manager Work, Jobs in bradford, wyk (with Salaries)

Workforce Optimisation Analyst
Nexus Vehicle Rental —Pudsey
- From £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
- Store discount
Quick apply
10d
Customer Loyalty Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
- Management
- Team management
- Leadership
Estate Agent
The Property Experts —Pudsey
- £8,400 a month
- Remote
- Sales
- Administrative experience
Operations Support Manager
CitySprint —Leeds
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
2d
Medical Staffing Manager
Bradford District Care NHS Foundation Trust —Bradford
- £39,959 - £48,117 a year
- Full-time
- Microsoft Excel
6d
Continuous Improvement Manager
GXO Logistics —Bradford
- Up to £51,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Store Manager
Home Bargains —Bradford
- £49,359 a year
- Part-time
- Sales
- Merchandising
- Leadership
- Store discount
- Annual leave
Quick apply
Talent Acquisition Advisor (Resourcing)
Bradford Children and Families Trust —Bradford
- £39,862 - £42,839 a year
- Organisational skills
- Communication skills
- Annual leave
Front Line Manager (Logistics)
Hovis Bakery —Bradford
- Leadership
- Communication skills
Delivery Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £57,528 - £64,750 a year
- Full-time
- Communication skills
- Teaching
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Year Manager - Trinity Academy Bradford
Calderdale Council —Bradford
- £27,454.08 - £31,940.47 a year
- Full-time
- School
1d
Delivery Manager
NHS England —Leeds
- £57,528 - £64,750 a year
- Full-time
- Agile
14d
Identity and Access Management Manager
Yorkshire Building Society —Bradford
- £55,000 - £65,000 a year
- Leadership
14d
Product Manager
System C —Leeds
- Full-time
- Mentoring
Talent Experience & Development Specialist
AmTrust International —Bradford
- Communication skills
Customer Success Manager
Tecsa —Bradford
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
General Sales Manager
Vertu Motors —Baildon
- £40,000 - £50,000 a year
- Full-time
- Management
- Sales
- Organisational skills
- Employee discount
Quick apply
People & Culture Manager
Legal 500 —Leeds
- Hybrid work
Project Manager
Talk Straight —Ilkley
- Full-time
- Hybrid work
- Project management
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply

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Workforce Optimisation Analyst

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
From £30,000 a year
10 days ago

Benefits

Free parking
Store discount
Cycle to work scheme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Erlang
Analysis skills
Organisational skills
AI
Communication skills

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cutting-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

We are looking for a proactive and analytical Workforce Optimisation Analyst to join our Contact Centre Planning team. In this role, you will be responsible for managing real-time performance across multiple contact channels, ensuring operational eﬃciency and service levels are consistently achieved.

Reporting to the Forecasting & Planning Manager, you will monitor live performance, manage agent schedules, and provide meaningful MI reporting and insight analysis to support operational decision-making. You will play a key role in balancing resource allocation, shrinkage management, and customer demand across the operation.

What you'll do

Monitor real-time queues, volumes, and performance across all contact
channels, making tactical decisions to maximise SLA achievement
Manage and maintain agent schedules, ensuring all planned shrinkage is accurately recorded and optimised
Adjust breaks, oﬄine activities, and other shrinkage around workload and customer demand patterns
Ensure compliance with internal adherence policies
Support the production and maintenance of MI reporting, contributing to analysis in line with business and Planning Manager requirements
Identify trends, risks, and performance opportunities through data analysis
Support Team Leaders with schedule amendments, skill changes, and operational requests
Take ownership of the Resource Planning inbox and Slack channels, ensuring all queries are responded to within agreed SLAs
Collaborate with operational teams to support continuous improvement initiatives and operational efficiency

About you

You are highly organised, detail-oriented, and thrive in a fast-paced operational environment. You are confident communicating with stakeholders at all levels and can balance analytical thinking with strong interpersonal skills.

You will demonstrate:

A self-motivated and results-driven approach
Strong organisational skills with exceptional attention to detail
Excellent analytical and numerical capability
A confident, approachable, and collaborative attitude
The ability to multitask and prioritise effectively under pressure
Strong emotional intelligence and awareness of operational team pressures
and challenges
A team-focused approach with strong relationship-building skills

Desirable Experience

Experience using Workforce Management (WFM) platforms.
Experience within an omni-channel contact centre environment
Awareness of resource planning methodologies, including Erlang calculations
Awareness and practical understanding of AI tools and emerging technologies within customer operations

Essential Experience

Intermediate Excel skills, including formulas and awareness of macros
Strong analytical and reporting capability
Excellent communication and stakeholder management skills
Emotional intelligence and the ability to work effectively in a fast-paced operational environment

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: From £30,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Private medical insurance
Store discount

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

platform manager jobs in bradford, wyk

Workforce Optimisation Analyst

Customer Loyalty Manager

Estate Agent

Operations Support Manager

Medical Staffing Manager

Continuous Improvement Manager

Store Manager

Talent Acquisition Advisor (Resourcing)

Front Line Manager (Logistics)

Delivery Manager

Head of Customer Care

Year Manager - Trinity Academy Bradford

Delivery Manager

Identity and Access Management Manager

Product Manager

Talent Experience & Development Specialist

Customer Success Manager

General Sales Manager

People & Culture Manager

Project Manager

I want to receive the latest job alerts for platform manager in bradford, wyk

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