Support analyst Work, Jobs in Bradford, Wyk (with Salaries)

Workforce Optimisation Analyst
Nexus Vehicle Rental —Pudsey
- From £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Free parking
- Store discount
Quick apply
9d
Trainee Cyber Security Analyst (Security Trainee)
NHS England —Leeds
- £32,073 - £39,043 a year
- Full-time
3d
Application Support Analyst
Vanquis —Bradford
- Full-time
- Azure
- APIs
- Annual leave
Quick apply
7d
Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
13d
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
12h
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Graduate Data Analyst
City of Bradford Metropolitan District Council —Bradford
- £32,597 - £33,699 a year
- Temporary
- Doctoral degree
- Data analysis skills
- Master's degree
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
1d
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Business Analyst
FalconSmartIT —Bradford
Quick apply
QA Analyst
IDHL —Leeds
- £25,000 - £35,000 a year
- Hybrid work
Retail Labour Planning Analyst
Card Factory —Wakefield
- £32,000 - £33,000 a year
- Hybrid work
2d
Business Analyst
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Work from home
- Employee discount
Business Analyst - 12 Month Fixed Term
Flair Rugs —Glossop
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- ERP systems
- Agile
- Free parking
- Employee discount
Flight Operations Data Analyst
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
1d
Cyber Security Analyst (Security Advisor/Analyst)
NHS England —Leeds
- £59,264.40 - £67,818.00 a year
- Full-time
9d
Graduate Museums Audience Data Evaluation Analyst
City of Bradford Metropolitan District Council —Bradford
- £31,022 - £33,699 a year
- Temporary
- Data analysis skills
- Bachelor's degree
- Communication skills
HR Systems & Data Analyst
The QHotels Collection —Morley
- £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Free parking
- Employee assistance programme
Quick apply
3d
Financial Crime Data Services Analyst
Yorkshire Building Society —Bradford
- £40,000 - £47,000 a year
- Hybrid work
- Data analysis skills
- SQL
- Financial services
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
6d

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Workforce Optimisation Analyst

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
From £30,000 a year
9 days ago

Benefits

Free parking
Store discount
Cycle to work scheme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Erlang
Analysis skills
Organisational skills
AI
Communication skills

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cutting-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

We are looking for a proactive and analytical Workforce Optimisation Analyst to join our Contact Centre Planning team. In this role, you will be responsible for managing real-time performance across multiple contact channels, ensuring operational eﬃciency and service levels are consistently achieved.

Reporting to the Forecasting & Planning Manager, you will monitor live performance, manage agent schedules, and provide meaningful MI reporting and insight analysis to support operational decision-making. You will play a key role in balancing resource allocation, shrinkage management, and customer demand across the operation.

What you'll do

Monitor real-time queues, volumes, and performance across all contact
channels, making tactical decisions to maximise SLA achievement
Manage and maintain agent schedules, ensuring all planned shrinkage is accurately recorded and optimised
Adjust breaks, oﬄine activities, and other shrinkage around workload and customer demand patterns
Ensure compliance with internal adherence policies
Support the production and maintenance of MI reporting, contributing to analysis in line with business and Planning Manager requirements
Identify trends, risks, and performance opportunities through data analysis
Support Team Leaders with schedule amendments, skill changes, and operational requests
Take ownership of the Resource Planning inbox and Slack channels, ensuring all queries are responded to within agreed SLAs
Collaborate with operational teams to support continuous improvement initiatives and operational efficiency

About you

You are highly organised, detail-oriented, and thrive in a fast-paced operational environment. You are confident communicating with stakeholders at all levels and can balance analytical thinking with strong interpersonal skills.

You will demonstrate:

A self-motivated and results-driven approach
Strong organisational skills with exceptional attention to detail
Excellent analytical and numerical capability
A confident, approachable, and collaborative attitude
The ability to multitask and prioritise effectively under pressure
Strong emotional intelligence and awareness of operational team pressures
and challenges
A team-focused approach with strong relationship-building skills

Desirable Experience

Experience using Workforce Management (WFM) platforms.
Experience within an omni-channel contact centre environment
Awareness of resource planning methodologies, including Erlang calculations
Awareness and practical understanding of AI tools and emerging technologies within customer operations

Essential Experience

Intermediate Excel skills, including formulas and awareness of macros
Strong analytical and reporting capability
Excellent communication and stakeholder management skills
Emotional intelligence and the ability to work effectively in a fast-paced operational environment

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: From £30,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site parking
Private medical insurance
Store discount

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

support analyst jobs in bradford, wyk

Workforce Optimisation Analyst

Trainee Cyber Security Analyst (Security Trainee)

Application Support Analyst

Service Desk Analyst

IT Support Analyst

System Analyst

Graduate Data Analyst

Technology Support Analyst

Service Analyst

Business Analyst

QA Analyst

Retail Labour Planning Analyst

Business Analyst

Business Analyst - 12 Month Fixed Term

Flight Operations Data Analyst

Cyber Security Analyst (Security Advisor/Analyst)

Graduate Museums Audience Data Evaluation Analyst

HR Systems & Data Analyst

Financial Crime Data Services Analyst

Service Desk Analyst - Tier I

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