Work coach job centre Work, Jobs in Bradford (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
8d
HR Advisor - Part time - 6 Month FTC
Hovis Bakery —Bradford
- Part-time
- Management
- Human resources
9d
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Employment Support Coach (Mental Health)
Leeds Mind —Leeds
- £30,660 a year
- Health & wellbeing programme
- Employee discount
Quick apply
Activity Centre Assistant - Casual
Your Trust —Rochdale
- £13.45 an hour
- Part-time
- Customer service
- Human resources
- Front desk
3d
Education Centre Supervisor
Explore Learning —Leeds
- From £27,000 a year
- Full-time
- English
- In-person
- Employee discount
- Referral programme
Quick apply
4d
Sports Course Helper
Places for People —Pool-in-Wharfedale
- £13.45 an hour
- Part-time
- Employee discount
- Flexible schedule
3d
Tutor and on-call Team Leader
Explore Learning —Leeds
- £8.40 - £12.75 an hour
- Part-time
- Customer service
- Leadership
- Paid training
4h
Maths and English Tutor
Explore Learning —Leeds
- £8.40 - £12.75 an hour
- Part-time
- English
- Paid training
4h
ATA Strip fit - Panel
FMG Repair Services —Bradford
- £24.60 - £25.00 an hour
- Customer service
- Annual leave
- Employee discount
Quick apply
4d
Catchment Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
8d
Event Attendant - Casual
Your Trust —Heywood
- £13.45 an hour
- Part-time
- Bar
- Customer service
- Human resources
Retail Bureau Manager
Eurochange —Leeds
- £14 an hour
- Full-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
11d
Retail Assistant (Athlete) PT 8H - Leeds City Centre
Nike —Leeds
- 8 hour shift
- Sales
- Customer service
- Communication skills
- Employee discount
15h
Cover Store Manager
Deichmann —Bradford
- £31,500 a year
- Full-time
- Supervising experience
- Driving
- Travel
Activity Centre Instructor - Casual
Your Trust —Rochdale
- £15.49 an hour
- Part-time
- Customer service
- Human resources
- Time management
3d
Apprentice Educator
Busy Bees —Pudsey
- £10.50 an hour
- Full-time
- Preschool
- Mentoring
- Free parking
- Employee assistance programme
Employee Relations Advisor
Marshalls PLC —Elland
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
- Employee discount
Quick apply
4d
Team Manager - Food - Leeds Area
Marks & Spencer —Pudsey
- Full-time
- Employee discount
Trainee VDA
FMG Repair Services —Harrogate
- £27,999 - £30,000 a year
- Employee discount
Quick apply
2d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
8 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

work coach job centre jobs in bradford

Customer Resolution Team Leader

HR Advisor - Part time - 6 Month FTC

Customer Service Advisor

Employment Support Coach (Mental Health)

Activity Centre Assistant - Casual

Education Centre Supervisor

Sports Course Helper

Tutor and on-call Team Leader

Maths and English Tutor

ATA Strip fit - Panel

Catchment Team Leader

Event Attendant - Casual

Retail Bureau Manager

Retail Assistant (Athlete) PT 8H - Leeds City Centre

Cover Store Manager

Activity Centre Instructor - Casual

Apprentice Educator

Employee Relations Advisor

Team Manager - Food - Leeds Area

Trainee VDA

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