Service leader Work, Jobs in Bramcote, Ntt (with Salaries)

Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
Production Supervisor
Terex Corporation —Coalville
- Full-time
- Supervising experience
- Team management
- Training & development
- Free parking
- Employee stock purchase plan
Assistant Designer
NEXT —Leicester
- £30,000 - £40,000 a year
- Full-time
- Google Suite
- CAD
- Communication skills
- Free parking
- Employee discount
Duty Manager - Nottingham
Smyths Toys —Nottingham
- From £32,000 a year
- Weekend availability
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Sales & Leadership Programme
Focus Nottingham —Nottingham
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Sales
- In-person
Quick apply
9d
Library Assistant
Nova Education Trust —Nottingham
- £21,967 - £25,989 a year
- School
7d
People Advisor
Nova Education Trust —Nottingham
- £34,434 - £39,153 a year
- Human resources
- School
Data & Exams Manager
Nova Education Trust —Nottingham
- £31,500 - £36,363 a year
- School
7d
Family Liaison Officer
Nova Education Trust —Nottingham
- £27,973 - £34,812 a year
- School
2d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
14d
Team Leader
Atlas Hotels —Derby
- £13.95 an hour
- Hotel
- Team management
- Guest services
- Employee discount
- Referral programme
Quick apply
Team Leader
Change Grow Live —Nottinghamshire
- £36,101.10 - £38,114.53 a year
- Remote
- Microsoft Word
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
11d
Assistant Manager - KFC
Moto —Beeston
- £30,000 a year
- Sales
- Customer service
- Recruiting
- Employee discount
- Sick pay
Quick apply
8d
Senior Admin Supervisor
Nottinghamshire County Council —Nottingham
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
7d
Daytime Café - General Manager (37.5 hrs a week)
Stokes Coffee & Tea —Newark-on-Trent
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
11d
Direct Sales Executive - FULL TIME
Mood London —Derby
- £23,000 - £40,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
2d
Food & Beverage Shift Leader (Supervisor)
Spring Lakes Watersports & Leisure —Nottingham
- Up to £13 an hour
- Part-time
- Hospitality
- Team management
- Cleaning
- Free parking
- Store discount
Quick apply
3d
Team Member
NEXT —Nottingham
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
12d
Works Supervisor - Day-to-Day Repairs Planning
Derby City Council —Derby
- £37,280 - £39,152 a year
- Full-time
9d
Wellbeing Centre Reception and Administrator
Nottingham High School —Nottingham
- £21,022.46 a year
- Full-time
- Front desk
- In-person
- School
- Free parking
Quick apply
9d

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Technical Support Specialist

UL Solutions -
Nottingham

Apply Now

Job details

Qualifications

French
Technical troubleshooting
Spanish
Computer Science
Client engagement
Mentoring junior staff
Engineering
Ticket management
SQL querying
English
Japanese
Bachelor's degree
Ticket management systems
Relationship management
Customer support
Customer interaction
Application support
Chinese
Communication skills
German
Information Technology

Full job description

Configuration and Troubleshooting:
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
Collaboration:
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.

Configuration and Troubleshooting:

Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.

Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers.

Additionally, provide assistance to existing customers at critical times of the year. May support multiple products and technology.

Advise and assist customers in maintaining their use and configuration of the software solution(s).

Configure the system as per defined requirements using the software user interface (depending on the product(s) supported).

Build and maintain custom forms, update integrations and data aggregation, often using SQL scripts and XML ((depending on the product(s) supported).

Interface with global customers

May be assigned as a dedicated representative for specific customers’ accounts (depending on the product)

Collaboration:

Collaborate with other team members on complex issues/requirements.

Coach new team members.

Participate in brainstorming sessions and contribute with creative ideas.

Escalate to T3 when needed (see more details in the escalation section below).

Other responsibilities:

Attend customer meetings and calls as and when required.

Provide quick training to customers on existing functionality.

Perform additional duties as needed.

Education at degree level or equivalent work experience. Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required.
Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.
Experience interfacing with external (and global) customers.
Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
Strong communication skills, both written and verbal.
Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
Ability to build and maintain relationships with customers.
Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.

Preferred Skills:

Previous experience working in a global team with distributed workforce is desirable.
Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Apply Now

Refine Your Search

service leader jobs in bramcote, ntt

Technical Support Specialist

Production Supervisor

Assistant Designer

Duty Manager - Nottingham

Sales & Leadership Programme

Library Assistant

People Advisor

Data & Exams Manager

Family Liaison Officer

General Manager

Team Leader

Team Leader

Assistant Manager - KFC

Senior Admin Supervisor

Daytime Café - General Manager (37.5 hrs a week)

Direct Sales Executive - FULL TIME

Food & Beverage Shift Leader (Supervisor)

Team Member

Works Supervisor - Day-to-Day Repairs Planning

Wellbeing Centre Reception and Administrator

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