Client services occupations Work, Jobs in Branksome, Dor (with Salaries)

Client Support Specialist
I-Fulfilment —Christchurch
- £27,500 - £30,000 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Adviser- Adviser Services
Vitality —Bournemouth
- £29,095 a year
- Computer literacy
- Computer skills
17h
Complaints Specialist
Glow Green Ltd —Bournemouth
- Up to £35,000 a year
- Overtime
- In-person
- Annual leave
- Referral programme
Quick apply
12h
Client Service Account Manager - Associate
JPMorganChase —Bournemouth
- Full-time
- Organisational skills
- Communication skills
Customer Account Representative
Eaton —Wimborne
- Hybrid work
- Microsoft Word
- CRM software
- Writing skills
Customer Success Executive
Carwow —Bournemouth
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Account Executive
Bright Blue Day —Bournemouth
- £25,000 - £27,000 a year
- Full-time
- Quality control
- AI
- Communication skills
Platform Delivery Specialist
PIB Group Services Ltd. —Ringwood
- Hybrid work
- Communication skills
Quick apply
Client Service Account Manager Italian/Spanish speaker (Associate)
JPMorganChase —Bournemouth
- Full-time
- Spanish
- English
- Continuous improvement
2d

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client services occupations jobs near branksome, dor

Client Support Specialist

I-Fulfilment -
Christchurch

Quick apply

Job details

Full-time
£27,500 - £30,000 a year

Benefits

Free parking
Annual leave
Company events

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Ticket management
Administrative support experience
Internal department liaison
Administrative experience
Partnership building
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

IFGlobal is a leading eCommerce fulfilment solutions business. Our headquarters are located in Christchurch, Dorset and we have recently opened brand new state of the art office space in Aviation Park West, Bournemouth Airport. We have operations in the USA and Europe.

We now have an exciting opportunity for a diverse and dynamic Client Support Specialist to provide a frontline telephone, online and administration support to our portfolio of clients.

This is an exciting time for the business as it continues to grow at pace and will be a rewarding and varied role for the successful applicant.

The Role:

Our Client Support Specialist role is a pivotal position within the organisation. A successful candidate will ensure the core requirements of day-to-day Client administration, maintenance and finance requirements are completed quickly, efficiently and to a very high standard. A Client Support Specialist must be able to develop and maintain excellent partnerships with existing and new Clients and be able to galvanise internal stakeholders.

Responsibilities include:

First point of contact for Client queries through a ticketing system and telephone calls.
Managing courier queries such as late delivery, missing parcels and collections
Taking ownership for Client related queries such as backorders, concerns, shipping issues, booking in, held orders.
Work cross functionally across warehouse, tech and finance functions to ensure Client queries are being managed and prioritised.
Articulate and able to compose concise and well written emails setting out the issue, impact, solution and actions taken.
Prioritisation of tasks and negotiate competing priorities with internal and external stakeholders.
Ensure that the highest quality of service is provided to the Client by understanding their business needs and taking accountability for their queries.

Qualifications & Experience:

Excellent Client focus with proven experience in building and maintaining strong, collaborative relationships.
Administrative experience and ability to learn new systems and processes quickly.
To passionately represent the company to our Clients and also show a strong desire to understand their business and aspirations.
Ability to manage at pace, differing tasks and stakeholders.
Proven ability to work cross-functionally internally and externally.
Positive can-do attitude with the ability to work independently and to adapt your style and practices to respond to changing circumstances and Client needs.
Excellent communication skills, both written and verbal.
An eye for detail.

If this sounds like the perfect job for you, please get in touch. We look forward to hearing from you!

Salary and Benefits:

Salary: Up to £30,000 per annum
Health cash plan
Annual leave of 20 days plus bank holidays increasing with length of service
In additional to annual leave entitlement, we provide your birthday off
Company social events
Free parking

Quick apply

Refine Your Search

client services occupations jobs in branksome, dor

Client Support Specialist

Customer Service Adviser- Adviser Services

Complaints Specialist

Client Service Account Manager - Associate

Customer Account Representative

Customer Success Executive

Account Executive

Platform Delivery Specialist

Client Service Account Manager Italian/Spanish speaker (Associate)

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