Head of customer service Work, Jobs in Brean, Som (with Salaries)

Director of Retail
Weston HospiceCare —Weston-super-Mare
- £58,000 - £63,000 a year
- Full-time
- IT
- Hospice
- Leadership
12d
Head of Customer Care
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
- Financial services
10d
Head of Logistics, Isleport
YeoValley —Highbridge
- Leadership
Quick apply
14d
Deputy Head of Venues - Food & Beverage
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Supervising experience
- Team management
- Employee discount
- Life insurance
Quick apply
14d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Head of People - Howards Group
Howards Motor Group —Weston-super-Mare
- £50,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Employee assistance programme
3d
Head of Customer Success
Zellis —Bristol
- Hybrid work
- Sales
- AI
- Leadership
- Annual leave
5d
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
11d
Head of Digital
PHSGroup —Caerphilly
- Merchandising
- Continuous improvement
- Agile
- Free parking
- Employee discount
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of Portfolio Management Office
Welsh Water —Cardiff
- Up to £95,000 a year
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
3d
Business Development Executive
Tes Global —Llantrisant
- £30,000 - £38,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
Customer Support Specialist
ExpenseIn —Cardiff
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
3d
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Hospitality Assistant
Alfa Holiday Group —Weston-super-Mare
- £13.45 an hour
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Stock Condition Specialist
Hafod —Cardiff
- £41,641 a year
- Full-time
- Organisational skills
- Communication skills
6d
Tribunal Administrative Officer
Intellectual Property Office —Newport
- £27,740 a year
- Full-time
- Administrative experience
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
13d
Customer Experience Manager
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
13d
Land Rover Head of Business
Sinclair Group —Newport
- Monday to Friday
- Communication skills
- Free parking
- Annual leave

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Director of Retail

Weston HospiceCare -
Weston-super-Mare

Apply Now

Job details

Permanent | Full-time
£58,000 - £63,000 a year
12 days ago

Qualifications

IT
Leadership

Full job description

Vacancy Type

Permanent/Full time or Part time

Location

10 Searle Crescent, Weston-super-Mare, BS23 3YX

Hours

30 – 37.5 hours per week

Salary

£58,000 - £63,000 per annum, dependent on experience (pro rata for part-time)

Application Deadline

Sunday, July 5, 2026

Job Expiry Time:

12pm

Job Summary

Are you an experienced retail leader who can combine commercial thinking with purpose, people and community impact?

Weston Hospicecare is seeking a Director of Retail to lead and develop our retail division at a pivotal moment in our journey. This is a senior leadership role with influence and autonomy, giving the opportunity to shape a vital income stream that directly supports specialist palliative and end-of-life care for our local community.

About the role

As Director of Retail, you will provide strategic leadership for a diverse retail portfolio comprising 16 shops across North Somerset and Somerset, e-commerce operations, and the associated logistics and donation processes. Reporting to the Chief Executive and working closely with the senior leadership team and Trustees, providing significant Board-level engagement, you will develop and deliver a forward-thinking, sustainable retail strategy that responds to evolving customer behaviours, high street trends, economic pressures and developments within the wider charity retail sector.

Just as importantly, you will lead, inspire and develop a committed team of paid staff and volunteers, creating a high-performance, values-led culture where people feel supported, accountable and proud to be part of their local community.

By building strong relationships across the hospice and working collaboratively, you will maximise income opportunities, strengthen community engagement, and protect and enhance the hospice’s reputation.

What you will bring

We are looking for a leader who combines commercial credibility with warmth, empathy and purpose, and who can confidently operate at both strategic and operational levels.

You will demonstrate:

Commercial and strategic leadership

Significant experience of maximising resources and delivering strong commercial performance within a retail setting
The ability to develop, articulate and deliver a clear, ambitious and sustainable retail strategy
Agility and confidence to move comfortably between board-level conversations and front-line retail operations

People and culture

A proven ability to lead, inspire and develop diverse teams of paid staff and volunteers
A collaborative leadership style that brings people with you, fostering ownership and accountability
Resilience to lead effectively through challenge and uncertainty, responding openly and constructively to feedback and change
Credibility, confidence and presence to inspire others and lead effectively through change

Values and behaviours

A genuine passion for charity retail and the difference it can make in communities
Warmth, empathy and compassion, personifying our hospice values in how you lead
A values-led approach with a commitment to encouragement, inclusion, collaboration and continuous improvement
A strong commitment to building effective relationships with trustees, colleagues, supporters, customers and donors, patients and their loved ones

Why join us?

In return, we offer:

A senior leadership role with real influence, autonomy and purpose
The opportunity to take our retail division to the next level at a crucial time
A supportive, flexible and collaborative working environment with passionate, committed colleagues
A sector-competitive salary and benefits package
Access to training, professional development and wellbeing support

We are seeking to appoint a permanent Director of Retail; however, we will also welcome applications from experienced interim retail leaders who can bring immediate expertise, stability and momentum during this important period while we recruit to the permanent role.

Weston Hospicecare is located in the quiet village of Uphill on the North Somerset coast, and was founded by our local community over 30 years ago. We are the major provider of specialist palliative care within the catchment we serve, offering in-patient, community, day care and related services to patients, and bereavement support to their families and loved ones. All our care is provided free of charge to whomever needs it, however it costs approximately £7 million every year to provide our full range of services, of which less than 20% is funded by the NHS. The remainder is raised each year through a combination of our retail division income, our multi-varied fundraising activities, and gifts in wills.

For an informal discussion about the role or to arrange a visit or virtual tour, please contact Sonja Hammond, Head of People Services by emailing [email protected] or by calling 01934 423900.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or any other category protected by law.

Apply Now

Refine Your Search

head of customer service jobs in brean, som

Director of Retail

Head of Customer Care

Head of Logistics, Isleport

Deputy Head of Venues - Food & Beverage

Customer Experience Manager

Head of People - Howards Group

Head of Customer Success

Customer Service Assistant

Head of Digital

Agile Delivery Manager

Manager of Dedicated Implementations - EMEA

Head of Portfolio Management Office

Business Development Executive

Customer Support Specialist

Supplier Assurance Manager

Hospitality Assistant

Stock Condition Specialist

Tribunal Administrative Officer

Customer Experience Manager

Land Rover Head of Business

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