Operations officer Work, Jobs in Brentwood, Ess (with Salaries)

Senior Complaints Officer
Civic Recruitment Limited —Tower Hamlets
- Full-time
- Microsoft Office
- Communication skills
Quick apply
Faculty Operations and Projects Officer
Imperial College London —South Kensington
- £46,614 - £56,345 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Continuous improvement
- Annual leave
EA to the COO
Wellcome Trust —London
- £47,040 - £58,800 a year
- Oracle
- Microsoft Office
- IT
11d
Operations Officer
UK Youth —London
- £33,840 a year
- Full-time
- Hybrid work
- SharePoint
- Annual leave
- Work from home
Quick apply
Technical Operations Equipment Officer
National Crime Agency —Gillingham
- £36,057 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
Operations & Compliance Officer
Charukola London LTD —London
- From £34,500 a year
- Full-time
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Quick apply
Examinations Delivery Officer
The E-Assessment Management Company (TEAMCo) —London
- £35,000 - £42,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Travel
- Annual leave
- Work from home
Quick apply
6d
Executive Support Officer
Civic Recruitment Limited —London
- £30.96 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Head of Estates Operations
British Transport Police —London
- £72,436.28 a year
- Full-time
- Engineering
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
10d
Support Worker for Homeless Services
CHESS Homeless —Chelmsford
- £26,500 - £27,474 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
CRM Operations Manager
The Barrister Group —London
- £40,000 a year
- Full-time
- Hybrid work
- Social media management
- Marketing
Quick apply
Customer Service Officer
Sheikh Logic Ltd —London
- £33,000.00 - £38,785.13 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Prisoner Custody Officer
Serco Plc —Chelmsford
- £27,220 - £30,172 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Administration & Recruitment Officer
Zen Fundraising —Charing Cross
- £15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Revenue Protection Officer - 2274
Greater Anglia —Bishop's Stortford
- £32,597 - £38,000 a year
- Weekend availability
- Customer service
- Communication skills
- Employee discount
3d
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
Head of Finance
The Royal Household —London
- £80,000 a year
- Full-time
- Microsoft Excel
- Travel
- Accounting
- Annual leave
- Employee discount
11d
Security Officer
Mitie —Romford
- £14.90 an hour
- Full-time
- Communication skills
- Employee discount
Housing Officer
Rhythmic Care UK Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Sick pay
Quick apply
2d
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
11d

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Senior Complaints Officer

Civic Recruitment Limited
Tower Hamlets

Quick apply

Job details

Full-time | Fixed term contract

Qualifications

Complaint handling
Microsoft Office
Communication skills

Full job description

3 Month Contract With A Local Authority

Job Purpose

To deliver and oversee a council-wide complaints service, ensuring compliance with corporate policies, statutory complaint procedures, and regulatory requirements. The role is responsible for managing complex complaints, supporting service improvements through complaint analysis, providing expert guidance to stakeholders, and working with senior leaders, regulators, and partner organisations to improve customer outcomes and organisational performance.

Key Responsibilities

Manage and investigate complex corporate and statutory complaints, ensuring fair, timely, and legally compliant outcomes.
Provide expert advice and guidance to council officers, elected members, and stakeholders on complaints legislation, policies, procedures, and best practice.
Act as a key liaison with external regulators, including the Local Government & Social Care Ombudsman (LGSCO), Housing Ombudsman, and other relevant bodies.
Support the development, implementation, and continuous improvement of complaints processes, policies, systems, and performance frameworks.
Analyse complaints data, customer feedback, Ombudsman decisions, and service performance information to identify trends, risks, and improvement opportunities.
Produce high-quality reports, briefings, and recommendations for senior managers, elected members, and leadership teams.
Deliver training, guidance, and awareness sessions to improve complaint handling standards across the organisation.
Build and maintain effective relationships with directorates, partner organisations, contractors, and stakeholders to promote service improvement and compliance.
Lead or support audits, inspections, quality assurance reviews, and compliance activities relating to complaint handling.
Develop action plans and monitor implementation of service improvements arising from complaint investigations and customer feedback.
Support benchmarking activities and identify best practice from other local authorities, regulators, and industry standards.
Deputise for the Complaints Manager when required, providing leadership, guidance, and operational support.
Contribute to wider Information Governance, Complaints, and Members Enquiries functions as required.

Requirements

Significant experience managing complex corporate and statutory complaints within a local authority, public sector, housing, or similarly regulated environment.
Strong knowledge of complaints legislation, Ombudsman processes, and complaint handling frameworks, including Adult Social Care, Children's Social Care, and Housing complaints procedures.
Experience conducting investigations, analysing evidence, and producing detailed reports and recommendations.
Proven ability to influence, advise, and challenge senior stakeholders to achieve service improvements and regulatory compliance.
Experience analysing performance data, identifying trends, and implementing continuous improvement initiatives.
Excellent written and verbal communication skills with the ability to present complex information clearly and professionally.
Experience delivering training, guidance, or support to managers and operational teams.
Strong stakeholder management and relationship-building skills.
Understanding of local government operations, governance, and political environments.
Knowledge of Freedom of Information (FOI), Data Protection, GDPR, and related legislation is desirable.
Proficiency in complaint management systems, case management software, and Microsoft Office applications.
Ability to manage competing priorities and work effectively in a fast-paced environment.

Additional Information

Location: London Borough of Tower Hamlets

Hours: 35 hours per week

Pay: Bi-weekly payments available

Quick apply

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operations officer jobs in brentwood, ess

Senior Complaints Officer

Faculty Operations and Projects Officer

EA to the COO