learning and development coordinator Work, Jobs in bridgend, bge (with Salaries)

Client Service Coordinator
Exponential-e —Bridgend
- Night shift
- Customer service
- Analysis skills
- IT
- Referral programme
Quick apply
Exercise referral instructor
GLL —Vale of Glamorgan
- £14.63 an hour
- Part-time
- Referral programme
11d
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Learning Co-ordinator - Croesyceiliog School
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- English
- Communication skills
- School
19h
Vocational services lead
ivolve Care and Support —Llansamlet
- Up to £32,000 a year
- Full-time
- Communication skills
- Time management
1d
Temporary Apprentice – Health & Safety Technician
Rhondda Cynon Taf —Rhondda Cynon Taff
- £8.00 - £12.71 an hour
- Temporary
- Hybrid work
- Engineering
- Communication skills
- Annual leave
14d
Learning Club Tutor
ACE Cardiff —Cardiff
- £23.45 an hour
- Part-time
- In-person
- Communication skills
- School
Quick apply
3d
Customer Care Coordinator
Vertu Motors —Newport
- £25,539.00 - £27,539.06 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
4d
Refuge Support Assistant 14 hrs
Cyfannol Womens Aid —Gelligaer
- £12.71 an hour
- Part-time
- Driving
Quick apply
Catering Support
Caron Group —Swansea
- £13.45 an hour
- Full-time
- Kitchen experience
- Referral programme
Quick apply
19h
Driver LGV Class 2
Stericycle —Bridgend
- Day shift
- Driving
- Life insurance
- Referral programme

More jobs to discover

Find similar jobs that you might be interested in.

Exercise referral instructor
GLL —Vale of Glamorgan
A recognised Fitness instructor or Personal training qualification (Level 3). A recognised Fitness instructor or Personal training qualification (Level 3).
£14.63 an hour
11d

I want to receive the latest job alerts for learning and development coordinator in bridgend, bge

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

learning and development coordinator jobs near bridgend, bge

Client Service Coordinator

Exponential-e -
Bridgend

Quick apply

Job details

Benefits

Referral programme

Qualifications

ITIL Certification
BMC Remedy
Customer service
Analysis skills
ITIL
B2B
ServiceNow
IT
Communication skills

Full job description

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off

Overall purpose of the job:

Be the first point of contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers
Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
Proactively monitor systems and suppliers for any potential issues

Key responsibilities for this job:

Understand the end-to-end support model of ARP and the responsibility of each supplier
Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs
Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs
Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers
Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met
Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language
Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers
To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the management for service improvement
Work proactively to ensure that all knowledge information is maintained and updated on an on-going basis
To be a highly motivated team player with the skills and ability to manage changing priorities

Knowledge and experience required:

Strong customer service focus with excellent verbal and written communication skills
Proven problem solver with strong analytical and trend analysis skills
Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership
Positive and professional attitude

Desirable knowledge and experience:

Experience working in a pressurised customer focused Service Desk within an ITIL based environment
Business to business (B2B) experience
ServiceNow, Remedy or a similar ITSM toolset experience
ITIL Foundation (V3 or V4)

Our People

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Quick apply

Refine Your Search

learning and development coordinator jobs in bridgend, bge

Client Service Coordinator

Exercise referral instructor

Contract Coordinator

Learning Co-ordinator - Croesyceiliog School

Vocational services lead

Temporary Apprentice – Health & Safety Technician

Learning Club Tutor

Customer Care Coordinator

Refuge Support Assistant 14 hrs

Catering Support

Driver LGV Class 2

More jobs to discover

I want to receive the latest job alerts for learning and development coordinator in bridgend, bge

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected