Emergency services manager Work, Jobs in Brierley Hill, Wmd (with Salaries)

Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Event General Manager - Arena
Invictus Games Birmingham 2027 —Birmingham
- From £60,000 a year
- Full-time
- Hybrid work
- Rehabilitation centre
- Organisational skills
- Communication skills
- Annual leave
Quick apply
9d
Site Manager
Slicker Recycling —Stourport-on-Severn
- £50,000 a year
- Full-time
- Management
- Laboratory experience
- Supervising experience
- Employee discount
Quick apply
Refugee and Migrant Adviser
Entraide (Mutual Aid) —Solihull
- £26,780 a year
- Full-time
- English
- Supervising experience
- Presentation skills
- Work from home
Quick apply
1d
Deputy Manager
Harmony Children's Residential Care —Stafford
- £30,000 - £35,000 a year
- Weekend availability
- Administrative experience
- Supervising experience
- IT
Quick apply
8d
Public Contact Officer
West Midlands Police —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
Communications Manager
Midlands Air Ambulance Charity —Shifnal
- £43,000 - £48,000 a year
- Full-time
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
2d
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
3d
Waterway Operative
Canal & River Trust —Stourbridge
- £26,315 a year
- Part-time
- Customer service
- Travel
- IT
Business Development Manager - People and Workforce Management
Civica —Dudley
- Full-time
- Hybrid work
- Sales
- Communication skills
- Annual leave
- Referral programme
Quick apply
Alarm & CCTV Engineer
Ad Hoc Property Management Ltd —Birmingham
- From £30,000 a year
- 8 hour shift
- Driving
- Travel
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Gallagher —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
Deputy Manager
Ideal Home Care Ltd —Telford
- £30,000 a year
- Full-time
- In-person
- Care plans
- Communication skills
- Free parking
- Referral programme
Quick apply
1h
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Sales/Business Development Manager
safety plus —Birmingham
- £14,739.14 - £35,000.00 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick apply
14d
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
3d
Birmingham Regional Property Manager
Yours Link Limited —Birmingham
- £27,000 - £30,000 a year
- Full-time
- Bilingual
- Customer service
- English
Quick apply
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Health and Safety Manager
M J Coles Construction Services Ltd —Solihull
- From £50,000 a year
- Full-time
- Microsoft Office
- IT
- Construction experience
- Annual leave
Quick apply
9d
Campus Safety Officer
Aston University —Birmingham
- £35,740 - £38,708 a year
- Full-time
- Customer service
- Military
- University
- Annual leave
7d

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emergency services manager jobs near brierley hill, wmd

Operational Support Team Leader

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

The Team Leader supports and enables day today CX performance—providing leadership, coordination, and oversight so workflows run smoothly, service is consistent, and team collaboration is effective.

Acting as a key point of CX leadership, the role clarifies priorities, balances workloads, and keeps people aligned to shared objectives, while driving tactical management and longer-term improvements to processes, capability, and service standards.

What this role involves:

Provide hands-on support during absence, spikes, or operational pressure; maintain continuity of service; hold broad awareness of team workflows to reassign tasks and step in to protect service standards.
Hold broad awareness of team workflows to enable flexible redistribution of tasks.

Build strong working relationships across the team to support collaborative problem-solving.
Encourage a “one team” mindset that strengthens shared ownership of outcomes.
Facilitate effective handovers and ensure priorities are clearly understood.
Lead daily team huddles or short stand‑ups to review current workload, challenges, and celebrate successes.

Apply and uphold clear processes, behaviours, and expectations across the team.
Identify operational variances or process gaps early and address them proactively.
Organise or support QA activity and ensure operational documentation is kept up to date.

Use end-to-end knowledge of operations to identify root causes of issues, to allow for proactive ‘feedback loop.’
Drive continuous improvement by identifying inefficiencies and suggesting solutions.

Ensure important information is shared clearly and promptly across the team.
Translate operational priorities into clear, actionable instructions.
Escalate issues to the CX Manager early where necessary.

Identify skills, strengths, and development opportunities within the team.
Provide day-to-day coaching, feedback, and mentoring to build capability.
Allocate resources smartly based on changing priorities and demand levels.
Balance workloads across the team to maintain fairness and efficiency.
Reduce the need for emergency cover by forecasting needs early.
Use data (e.g., workload volumes, queues, SLAs, ageing) to guide decision-making.
Provide the CX Manager with visibility of pressure points and emerging issues.
Offer practical recommendations based on daily operational experience.
Contribute to planning sessions, process reviews, and improvement initiatives.
Support development of KPIs, dashboards, and performance insights.

Requirements

Strong understanding of operational/customer service environments
Ability to manage competing priorities with sound judgement
Excellent communication and interpersonal skills
Collaborative, solutions focused‑ approach
Able to coach, motivate, and develop others
Comfortable with varied workloads and shifting priorities

Key Attributes

Proactive and adaptable
Calm under pressure
Strong organisational awareness
Team first mindset
Positive, supportive leadership style
Attention to detail
Continuous improvement mindset

Benefits

Monday - Friday working pattern
23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Quick apply

Refine Your Search

emergency services manager jobs in brierley hill, wmd

Operational Support Team Leader

Event General Manager - Arena

Site Manager

Refugee and Migrant Adviser

Deputy Manager

Public Contact Officer

Communications Manager

Senior Space Crisis Exercising and Training Advisor

Waterway Operative

Business Development Manager - People and Workforce Management

Alarm & CCTV Engineer

Team Leader

Deputy Manager

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Sales/Business Development Manager

Event Operations Manager

Birmingham Regional Property Manager

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Health and Safety Manager

Campus Safety Officer

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