Operational excellence team leader Work, Jobs in Brierley Hill, Wmd (with Salaries)

Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
Depot Supervisor
NCF Living —Cradley Heath
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
- Free parking
Quick apply
Production Team Leader
ZF —Darlaston
- £35,000 a year
- Continuous improvement
- Team management
- Communication skills
Complaints Team Leader
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
10d
Hospitality Operations Manager
Ferrera Luxury Hospitality —Birmingham
- £4,200 - £5,800 a month
- Full-time
- Customer service
- Continuous improvement
- Team management
- Life insurance
Quick apply
Warehouse Operations Team Leader
NVC Lighting Ltd —Birmingham
- £31,000 - £34,000 a year
- Overtime
- Customer service
- Continuous improvement
- Team management
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
Business Excellence Coordinator
Jaguar Land Rover —Wolverhampton
- £43,600 - £50,000 a year
- Microsoft Powerpoint
- Presentation skills
- Continuous improvement
Store Manager
Aldi —Birmingham
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Admin Team Leader
Trifast —Walsall
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Production Team Leader
ZF Group —Wednesbury
- £35,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Warehouse Manager
Workwear Uniform Group —Oldbury
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
2d
Head of Customer Operations
OneAdvanced —Birmingham
- Management
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Bereavement leave
9d
Team Leader - Food & Beverage
The Rank Group —Wednesbury
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
Quick apply
Deputy Manager
ProCook —Brierley Hill
- £28,500 - £30,000 a year
- Weekend availability
- Sales
- Customer service
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
4d
VP Customer Support
Syncron —Birmingham
- Hybrid work
- AI
- Leadership
- Communication skills
4d
Hotel General Manager
Mercure Telford Centre Hotel —Telford
- £70,000 a year
- Full-time
- Hotel
- Leadership
Quick apply
Senior Reward Manager - Executive Compensation & Equity Incentives
Syensqo —Oldbury
- £136,000 - £171,000 a year
- Remote
- Microsoft Excel
- Project management
- Accounting
- Language training provided
Quick apply

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operational excellence team leader jobs near brierley hill, wmd

Customer Service Team Leader

Cromwell -
Brierley Hill

Apply Now

Job details

12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Analysis skills
Continuous improvement
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Analytics

Full job description

As our new Customer Service Team Leader, you'll inspire, coach and develop a high-performing team committed to delivering exceptional customer experiences. Leading from the front, you'll drive operational excellence, colleague engagement and continuous improvement while ensuring your team achieves its performance goals.
Working closely with Sales, Supply Chain and wider business functions, you'll champion collaboration, innovation and customer focus, using data and insight to improve service delivery and support business success.

Some of your key responsibilities:
Lead, coach and develop a high-performing Customer Service team.
Drive operational performance and achievement of service KPIs.
Support colleagues through coaching, feedback and performance development.
Act as the escalation point for complex customer issues.
Identify opportunities for continuous improvement and operational efficiency.
Build strong relationships across the business to improve customer outcomes.
What do I need to be successful in this role?
Proven experience leading or supervising a customer service team.
Strong coaching, leadership and people management skills.
Excellent communication and stakeholder management abilities.
Experience managing performance through KPIs and service levels.
Strong analytical, planning and problem-solving skills.
A collaborative leadership style with a passion for developing people.
What’s in it for me?
A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success. 
Enhanced employer pension contribution.
30 days annual leave entitlement including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need extra days. 
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.
Who are Cromwell?
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.
We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.
Diversity, Equity, Inclusion and Belonging
Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

Apply Now

Refine Your Search

operational excellence team leader jobs in brierley hill, wmd

Customer Service Team Leader

Depot Supervisor

Production Team Leader

Complaints Team Leader

Hospitality Operations Manager

Warehouse Operations Team Leader

Service Desk Team Leader

Business Excellence Coordinator

Store Manager

Helpdesk Team Leader

Customer Service Manager

Admin Team Leader

Production Team Leader

Warehouse Manager

Head of Customer Operations

Team Leader - Food & Beverage

Deputy Manager

VP Customer Support

Hotel General Manager

Senior Reward Manager - Executive Compensation & Equity Incentives

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