Conversion services Work, Jobs in Brighton, Eng (with Salaries)

Head of Customer Service
MK Dental and Implant Clinic —Brighton and Hove
- £15 - £17 an hour
- Full-time
- Management
- Customer service
- Computer literacy
Quick apply
1d
Conversion Services Director
Fresh Egg —Worthing
- Full-time
- Social media management
- Presentation skills
- In-person
- Work from home
- Sick pay
Quick apply
1d
Sales Assistant (Part-Time)
Pandora Jewelry —Brighton
- £13.25 an hour
- Part-time
- Sales
- Employee discount
1d
Sales Team Manager
Higher Ed Partners (UK) LTD —Brighton
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
8d
Lettings Negotiator (Multi Site) - The Merchant, Brighton
Savills Management Resources —Brighton
- £29,500 a year
Performance Marketing Manager
Lucy and Yak —Brighton
- £40,000 - £45,000 a year
- Analysis skills
- Travel
- Employee discount
13d
Senior Digital Marketing Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Merchandising
- Mentoring
- Employee discount
Quick apply
4d
Regional Account Manager
Experience Education —Brighton
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
1d
MARKETING & GROWTH DIRECTOR
Peripheral —Worthing
- Up to £85,000 a year
- Full-time
- Hospitality
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
1d
Sales Team Manager
Higher Ed Partners —Brighton
- £40,000 a year
- Hybrid work
- Sales
- University
- Mentoring
- Annual leave
- Employee discount
Product Lead (Pre booking experience)
IAG Loyalty —Crawley
- Full-time
- Hybrid work
- Agile
- Communication skills
Patient Experience, Revenue & Growth Specialist - Aesthetics Clinic
Radiant Facial Rejuvenation —Heathfield
- £28,000 - £34,000 a year
- Part-time
- CRM software
- Hospitality
- Management
- Free parking
Quick apply
Email Marketing Executive
Brewers Decorator Centres —Eastbourne
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
9d
Patient Care Coordinator
RefluxUK —Hartfield
- £25,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Flexitime
Quick apply
1d
Marketing Manager
Zoonou —Eastbourne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Social media management
- In-person
- Annual leave
Quick apply
6d
Senior Digital Marketing Executive
britweb —Horsham
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Office
- IT
- AI
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Paid Media Manager
Walker & Sloan —Brighton
- Full-time
- Hybrid work
- Management
- Presentation skills
- Communication skills
- Paid training
- Annual leave
Area Sales Manager - Specification Heating & Water Solution South East of England
Resideo —Bury
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales - Supervisor
New Look —East Grinstead
- Part-time
- Microsoft Word
- Communication skills
9d
CCTV Team Leader
Enviromontel Ltd —Crawley
- Up to £40,000 a year
- Full-time
- Driving
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
8d

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Head of Customer Service

MK Dental and Implant Clinic
Brighton and Hove

Quick apply

Job details

Full-time
£15 - £17 an hour
1 day ago

Qualifications

Management
Customer service
Computer literacy
Complaint handling
Patient care
Leadership
Communication skills

Full job description

Customer Service Leader

Reports To

Practice Manager / Practice Owner

Job Purpose

The Customer Service Leader is responsible for delivering an exceptional patient experience throughout every stage of the patient journey. This role leads the reception and patient care team, ensuring outstanding customer service, efficient practice operations, and high levels of patient satisfaction, retention, and loyalty. The Customer Service Leader acts as a role model for professionalism, communication, and patient-focused care while supporting the achievement of the practice's business objectives.

Key ResponsibilitiesPatient Experience & Customer Service

Lead and inspire the reception and patient care team to provide a consistently outstanding patient experience.
Ensure all patients are welcomed warmly and treated with professionalism, empathy, and respect.
Manage patient enquiries, concerns, and complaints promptly and effectively, seeking positive resolutions.
Monitor patient feedback and implement improvements to enhance service quality.
Develop and maintain strong relationships with patients to encourage loyalty and referrals.
Ensure all patient communications, including telephone, email, SMS, and face-to-face interactions, reflect the practice's values and standards.

Team Leadership

Supervise, support, and coach reception and customer service team members.
Conduct regular team meetings, performance reviews, and one-to-one coaching sessions.
Train new team members on customer service standards, systems, and practice procedures.
Foster a positive, collaborative, and high-performing team culture.
Lead by example in professionalism, appearance, and communication.

Practice Operations

Oversee appointment scheduling to maximise diary efficiency and patient convenience.
Ensure patient records are maintained accurately and confidentially in line with GDPR and practice policies.
Monitor reception workflows and identify opportunities to improve efficiency.
Support the implementation of practice systems, procedures, and service initiatives.
Work closely with clinicians and management to ensure smooth day-to-day operations.

Patient Journey Management

Monitor and improve every stage of the patient journey from initial enquiry through treatment completion.
Ensure treatment plans and financial information are communicated clearly and professionally.
Support patients with treatment coordination and follow-up communications.
Promote patient education and awareness of available services and treatment options.

Business Performance

Support practice growth through excellent patient retention and service standards.
Monitor key performance indicators (KPIs) such as patient satisfaction, conversion rates, cancellations, and recall effectiveness.
Identify opportunities to improve revenue through enhanced patient engagement and service delivery.
Assist with marketing initiatives, patient referral programmes, and community engagement activities.

Compliance & Quality Assurance

Ensure compliance with all relevant regulations, including GDPR, CQC standards, and practice policies.
Maintain high standards of confidentiality, professionalism, and safeguarding.
Support quality improvement initiatives and audits as required.

Skills & ExperienceEssential

Previous experience in a customer service leadership, supervisory, or management role.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Experience handling customer complaints and difficult situations professionally.
Ability to motivate, coach, and develop team members.
High level of computer literacy and experience using practice management systems.
Professional appearance and positive attitude.

Desirable

Experience within a dental, healthcare, or private medical practice.
Knowledge of dental terminology and patient care processes.
Experience with treatment coordination and patient conversion.
Understanding of CQC and GDPR requirements.

Personal Attributes

Patient-focused and passionate about delivering exceptional service.
Empathetic, approachable, and professional.
Positive and proactive mindset.
Strong attention to detail.
Calm and confident under pressure.
Committed to continuous improvement and team development.
Able to build trust and strong working relationships across the practice.

Key Performance Indicators (KPIs)

Patient satisfaction scores and reviews.
New patient enquiry conversion rates.
Patient retention and recall effectiveness.
Appointment utilisation and diary efficiency.
Reduction in complaints and service issues.
Team engagement and performance standards.
Achievement of practice growth and service objectives.

Mission of the Role

"To create an outstanding patient experience that exceeds expectations, builds lasting relationships, and supports the success and reputation of the dental practice through exceptional customer service leadership."

Job Type: Full-time

Pay: £15.00-£17.00 per hour

Work Location: In person

Quick apply

Refine Your Search

conversion services jobs in brighton, eng

Head of Customer Service

Conversion Services Director

Sales Assistant (Part-Time)

Sales Team Manager

Lettings Negotiator (Multi Site) - The Merchant, Brighton

Performance Marketing Manager

Senior Digital Marketing Manager

Regional Account Manager

MARKETING & GROWTH DIRECTOR

Sales Team Manager

Product Lead (Pre booking experience)

Patient Experience, Revenue & Growth Specialist - Aesthetics Clinic

Email Marketing Executive

Patient Care Coordinator

Marketing Manager

Senior Digital Marketing Executive

Paid Media Manager

Area Sales Manager - Specification Heating & Water Solution South East of England

Sales - Supervisor

CCTV Team Leader

I want to receive the latest job alerts for conversion services in brighton, eng

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