Customer experience agent Work, Jobs in Brighton, Eng (with Salaries)

Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- IT
- AI
- Annual leave
- Employee assistance programme
Quick apply
Client Services Sales Consultant
Sawyer & Co —Brighton
- £27,000 - £37,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Operations Administrator
Kifco Property Services —Hove
- £16 - £18 an hour
- Part-time
- Maintenance
- English
- Organisational skills
Quick apply
5d
Check In Agent
Omnia Resourcing —Crawley
- £13.76 - £14.46 an hour
- Temporary
- Customer service
- IT
- Communication skills
Paid Media Manager
addmustard —Brighton
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Flexitime
- Work from home
Quick apply
10d
Business Development Representative
Copylink Digital Ltd —Eastbourne
- £15 - £16 an hour
- Part-time
- Sales
- Customer service
- Business development
- Work from home
- Employee discount
Quick apply
6d
Housing Solutions Officer
Brighton & Hove City Council —Hove
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Communication skills
11d
Customer Service and Dispatch Agent
Veritek Global Ltd —Polegate
- From £25,500 a year
- Full-time
- Hybrid work
- Customer service
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
7d
Customer Service Agent - Brighton
SIXT UK —Brighton
- £29,447.81 a year
- Weekend availability
- Sales
- English
- Driving
- Free parking
- Paid training
Quick apply
10d
Workforce Management (WFM) Planner
Bupa —Brighton and Hove
- From £35,200 a year
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
Head of Paid Media
addmustard —Brighton
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Marketing
- Annual leave
- Flexitime
Quick apply
10d
Account Management Specialist
HBX Group —Brighton
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Trainee / Junior Estate Agent required
Cooper Adams —Rustington
- From £25,000 a year
- Full-time
- Sales
- English
- Administrative experience
- Free parking
- Referral programme
Quick apply
13d
Collections Agent - Gatwick
ATA LTD —Horley
- £16 an hour
- 8 hour shift
- Communication skills
Quick apply
Ramp Agent
Omnia Resourcing —Crawley
- £15.00 - £17.33 an hour
- Temporary
- IT
- Communication skills
Customer Service Representative
China Eastern Airlines —Gatwick Airport
- £26,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
8h
SUMMER JOB* Spanish Speaker - Telemarketing Agent
The Telemarketing Company —Brighton
- £13.45 an hour
- Temporary
- Spanish
- English
- Communication skills
- Annual leave
- Employee discount
Property Content Creator Apprentice (Photography, Video, Drone & Social Media)
Whitlocks Estate Agents —Bognor Regis
- £18,000 - £22,000 a year
- Part-time
- In-person
Quick apply
Activity Leader
Bayswater Education —Brighton and Hove
- £13.33 an hour
- English
- First Aid Certification
- Leadership
- Annual leave
Quick apply
EFL Teacher (Fixed Term Summer Contract) 2026
ALPADIA Language Schools SA —Brighton
- Full-time
- English
- Microsoft Office
- Organisational skills
- Paid training
Quick apply

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Customer Experience Advisor

MPB -
Brighton

Quick apply

Job details

Permanent | Full-time
£26,700 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Photography
Customer service
IT
Customer support
AI

Full job description

Customer Experience Advisor

Location: Brighton
Department: Customer Experience
Position type: Permanent, full-time - hybrid

Salary: £26,700 per annum

MPB is the world's largest platform for used photo and video kit. We make it simple to buy, sell and trade cameras, lenses and accessories — sustainably and with full confidence.

Behind every great customer story at MPB, there's an advisor who made the moment matter.

Our Customer Experience team is award-winning, and it isn't a support desk bolted onto the business. It's central to how we build trust with a global community of photographers and videographers.

That means combining specialist product knowledge with thoughtful, personal support, and genuinely caring about the outcome. The role has moved on from transactional support: you'll guide customers through complex buying, selling and trading decisions, own each interaction end to end, and work cross-functionally to resolve issues with care and efficiency.

Our award-winning team knows great service is what keeps customers coming back, and you'll play a real part in that - building relationships with new, repeat and high-value customers alike.

You'll also help shape the systems behind the experience. Using AI tools and copilots to work faster and more consistently, stepping in with your own judgement where automation falls short, and feeding back what you learn so the whole operation gets smarter over time.

What you'll actually be doing.

Combine empathy and problem-solving to fully understand what a customer needs, and deliver resolutions that feel personal — across chat, email, phone and social, tailoring tone and language to fit
Own customer outcomes end to end, working cross-functionally to resolve complex or high-impact issues with genuine care
Use AI tools and copilots to work with speed and consistency, and take ownership where automation isn't enough
Review human and AI conversations to spot where the experience — and your own performance — can improve
Call out pain points and champion the tools and processes that make every interaction better, for customers and for the team

Who you are.

Experienced in customer support or a similar customer-facing role, ideally in a scaling, high-growth business
Comfortable working with CRMs and customer engagement platforms (e.g. Intercom)
A confident, approachable communicator who builds rapport and responds with empathy across every channel
Naturally consultative — you understand what a customer needs and guide them to the right outcome
Sharp at solving complexity and navigating ambiguity with good judgement
Comfortable handling sensitive situations with resilience and professionalism
Open and confident working alongside AI-assisted tools and systems

Nice to have.

Experience with AI-supported customer service tools
Process improvement or knowledge-base experience
A genuine interest in photography or video equipment
Additional languages

Why MPB.

We're part of the circular economy for photo and video kit — genuinely good for people, and good for the planet. We're a low-hierarchy team where advisors are trusted to own outcomes, not just follow scripts, and where your feedback actually changes how the support operation works. And we're still growing across the UK, US and Europe, with a story worth being part of.

Our Values; applied

Better, Connected: collaborate internally and share knowledge to improve customer outcomes

Empowering and Empowered: take ownership and act with accountability

Insight-driven: use data and feedback to drive decision-making and influence behaviour

Agents of Change: embrace technology and innovation to shape the future of support

Focussed on Excellence: deliver quality and value in every interaction

Passionately Ambitious: continuously improve yourself, the team, and the experience

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

25 days annual leave + bank holidays
1 wellbeing day off per year
5% employer contributory pension scheme
Private healthcare
Access to EAP with a range of employee discounts
Buzzing social calendar
Dog friendly workplace
Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally
2 volunteer days per year for charity which aligns with MPB values, and of your choosing

Quick apply

Refine Your Search

customer experience agent jobs in brighton, eng

Customer Experience Advisor

Client Services Sales Consultant

Operations Administrator

Check In Agent

Paid Media Manager

Business Development Representative

Housing Solutions Officer

Customer Service and Dispatch Agent

Customer Service Agent - Brighton

Workforce Management (WFM) Planner

Head of Paid Media

Account Management Specialist

Trainee / Junior Estate Agent required

Collections Agent - Gatwick

Ramp Agent

Customer Service Representative

SUMMER JOB* Spanish Speaker - Telemarketing Agent

Property Content Creator Apprentice (Photography, Video, Drone & Social Media)

Activity Leader

EFL Teacher (Fixed Term Summer Contract) 2026

I want to receive the latest job alerts for customer experience agent in brighton, eng

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Our Customer Experience team is award-winning, and it isn't a support desk bolted onto the business. It's central to how we build trust with a global community of photographers and videographers.

What you'll actually be doing.

Who you are.

Nice to have.

Why MPB.

Our Values; applied

About MPB

Benefits

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