Head of service Work, Jobs in Brighton, Eng (with Salaries)

Head of Corporate Operations
Focus Group —Shoreham by Sea
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
PA to Assistant Director and Heads of Service
East Sussex County Council —Lewes
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
8d
Equalities Diversity and Inclusion Manager
Brighton & Hove City Council —Hove
- £57,775 - £63,123 a year
- Full-time
- Presentation skills
NEET Prevention and Provisions Manager
Brighton & Hove City Council —Brighton
- £48,226 - £51,356 a year
- Full-time
- Management
- Presentation skills
- Leadership
Food and Beverage Manager
West Hove Golf Club —Hove
- £35,000 - £40,000 a year
- Weekend availability
- Bar
- Management
- Inventory control
- Free parking
- Employee discount
Quick apply
10d
Positive Connections Lead - West Sussex Alternative Provision College
WSCC —Burgess Hill
- Full-time
- Mentoring
- Communication skills
- School
Front Desk Receptionist & Care Home Administrator
Grove Park Healthcare Group Ltd —Brighton
- Monday to Friday
- Computer literacy
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
5d
Travel Consultant
Trailfinders —Brighton
- £44,000 - £49,000 a year
- Sales
Hospitality Head Chef - Brighton College
Chartwells —Brighton
- £50,000 a year
- Full-time
- Hospitality
- Inventory control
- Customer service
- Employee discount
Head of Maintenance - Care Home
Barchester Healthcare —Copthorne
- £39,332 a year
- Computer literacy
- Leadership
- Employee discount
- Referral programme
Quick apply
E-commerce Operations & Systems Coordinator
Tegen Accessories —Brighton
- £25,500 - £27,500 a year
- Full-time
- Customer service
- English
- In-person
- Employee discount
Quick apply
Prevent Lead Officer
Brighton & Hove City Council —Hove
- £52,413 - £56,400 a year
- Full-time
- Presentation skills
11d
Senior People Partner
Tillo —Brighton and Hove
- Full-time
- Hybrid work
- Team management
- Human resources
- Budgeting
- Annual leave
12d
Complaint Investigations Manager
University Hospitals Sussex NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Full-time
- English
- Conflict management
- Agile
Quick apply
22h
Sourcing Co-ordinator
Lucy and Yak —Brighton
- £35,000 a year
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
9d
Keyworker
Brighton & Hove City Council —Brighton
- £29,152 - £34,434 a year
- Full-time
- Presentation skills
3d
Head of Care Group
East Sussex Healthcare NHS Trust —Eastbourne
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Employee assistance programme
9d
CX Team Member
Foot Locker —Brighton
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
HR Advisor
Sparkle Daisy Clean Ltd —Brighton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Recruiting
Quick apply
Project Manager
Brighton & Hove City Council —Brighton
- £39,862 - £42,839 a year
- Full-time
- Presentation skills
- Communication skills

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Head of Corporate Operations

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

head of service jobs in brighton, eng

Head of Corporate Operations

PA to Assistant Director and Heads of Service

Equalities Diversity and Inclusion Manager

NEET Prevention and Provisions Manager

Food and Beverage Manager

Positive Connections Lead - West Sussex Alternative Provision College

Front Desk Receptionist & Care Home Administrator

Travel Consultant

Hospitality Head Chef - Brighton College

Head of Maintenance - Care Home

E-commerce Operations & Systems Coordinator

Prevent Lead Officer

Senior People Partner

Complaint Investigations Manager

Sourcing Co-ordinator

Keyworker

Head of Care Group

CX Team Member

HR Advisor

Project Manager

I want to receive the latest job alerts for head of service in brighton, eng

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