Call center manager Work, Jobs in Brighton, Esx (with Salaries)

Customer Operations Senior Manager
OneFamily —Brighton
5d
Sales Manager - Contact Centre
Ben's Gutters Commercial Ltd —Forest Row
- £40,000 - £70,000 a year
- Full-time
- Management
- Sales
- English
Quick apply
8d
Call Centre Manager
Specsavers —Crawley
- Up to £37,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
- Employee discount
- Sick pay
Team Leader - Rent Arrears
LRG —Worthing
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Quick apply

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Sales Manager - Contact Centre
Ben's Gutters Commercial Ltd —Forest Row
Setting and achieving sales targets. At least 10 years of experience in sales. Proven ability to lead, motivate and develop a sales team.
£40,000 - £70,000 a year
Quick apply
8d
Sales Team Manager
Higher Ed Partners (UK) LTD —Brighton
Proven track record of driving sales performance and achieving targets through others. We are specifically seeking candidates with experience leading sales,…
£40,000 a year
Quick apply
8d

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Customer Operations Senior Manager

OneFamily -
Brighton

Apply Now

Job details

5 days ago

Full job description

Are you a passionate leader with a drive to deliver outstanding customer outcomes? We’re looking for a Customer Operations Senior Manager to shape and lead our omni-channel call centre on a temporary basis, ensuring exceptional service, strong performance, and regulatory excellence across a complex, fast-paced environment.

Leading and inspiring a high-performing call centre team, delivering first-class service across phone, online, and paper channels
Driving operational efficiency, cost control, and continuous improvement through data-driven decision making
Ensuring regulatory compliance and risk management while maintaining a strong customer-first mindset
Championing innovation and change, identifying opportunities to enhance processes, service delivery and customer experience
Acting as a subject matter expert, particularly in supporting vulnerable customers and improving outcomes through insight and feedback
Partnering with senior stakeholders to deliver strategic priorities and contribute to business growth

Proven experience leading large, multi-channel call centre.
Strong understanding of regulatory frameworks and risk management within a financial services or regulated environment
A track record of delivering operational excellence, continuous improvement, and cost efficiency
A collaborative, proactive leader who thrives in driving change, innovation, and performance
Excellent stakeholder management and communication skills, with the ability to manage complex priorities

This is an exciting opportunity to make a real impact—leading teams, shaping strategy, and delivering meaningful improvements that enhance both customer experience and business performance.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

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call center manager jobs in brighton, esx

Customer Operations Senior Manager

Sales Manager - Contact Centre

Call Centre Manager

Team Leader - Rent Arrears

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