Customer experience associate Work, Jobs in Brighton And Hove, Esx (with Salaries)

Customer Operations Associate
MPB —Brighton
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Retail Sales Advisor - Brighton
Oak Furnitureland —Brighton
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
CX Team Member
Foot Locker —Brighton
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Retail Associate
TK Maxx —Hove
- Part-time
- No experience needed
- Employee discount
6d
Sales Associate
Sunglass Hut —Brighton
General Assistant
Restaurant Associates —Brighton
- £13.45 an hour
- Full-time
- Hospitality
- Customer service
- Restaurant
- Employee discount
2d
Retail Sales Advisor - Eastbourne
Oak Furnitureland —Eastbourne
- £47,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Ecommerce & CRM Growth Manager
Posh Totty Designs Ltd —Brighton
- £42,000 - £46,000 a year
- Hybrid work
- Merchandising
- Analysis skills
- Product management
- Employee discount
Quick apply
6d
Loss Prevention Officer
TK Maxx —Brighton
- Part-time
- Employee assistance programme
- Employee discount
Client Services Associate
Easy Live Auction —Eastbourne
- From £28,000 a year
- Weekend availability
- Customer service
- Computer literacy
- English
- Store discount
- Employee discount
Quick apply
10d
Tom Ford / Balmain - Fragrance Specialist - Boots Brighton -22.5 hrs
Estee Lauder —Brighton and Hove
- Weekend availability
- Retail sales
Assistant Store Manager - Brighton
Footasylum —Brighton
- Organisational skills
- Communication skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
- Sales
Quick apply
Barista
Restaurant Associates —Burgess Hill
- £13.45 an hour
- No weekends
- Customer service
- Employee discount
3d
Marketing Manager
Restaurant Associates —Brighton
- £43,000 a year
- Full-time
- Hospitality
- Food service
- Communication skills
- Employee discount
Retail Team Leader
Superdry —Brighton
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
1d
Senior Programmes Coordinator
University of Sussex —Brighton
- £30,378 - £41,700 a year
- Full-time
- Customer service
- Laboratory experience
- Leadership
2d
Food & Beverage Associate
The Norfolk Arms Hotel —Arundel
- From £12.21 an hour
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
1d
Associate Technical Underwriter
1st Central —Haywards Heath
- £31,165 - £35,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
13d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply

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Customer Operations Associate

MPB -
Brighton

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service
Tableau
Analysis skills
Quality assurance
Organisational skills
Customer support

Full job description

Role: Customer Operations Associate
Location: Brighton, Hybrid
Department: Customer
Position type: Full time, Permanent

At MPB, we're transforming the way people buy, sell and trade used photography and videography equipment. As the world's largest platform for used camera gear, we're making kit more accessible and sustainable for creators around the world.

We're looking for a Customer Operations Associate to join our Customer Experience team in Brighton.

This is an exciting opportunity to help shape the future of customer support at MPB as we continue our journey towards an AI-first, human-supported customer experience.

If you've built a strong foundation in customer service and are curious about technology, automation and AI, this role offers the chance to develop specialist skills while helping improve the tools and systems that support both our customers and colleagues.

Working closely with the Head of Customer Experience and teams across Product, Engineering and Data, you'll play a hands-on role in improving customer journeys, optimising Intercom and supporting the rollout of AI-powered customer experiences.

What you'll be doing

As a Customer Operations Associate, you'll help maintain and improve the technology that powers our customer support operation, ensuring customers receive fast, effective and seamless support.

You'll work across customer systems, AI workflows and automation, helping identify opportunities to improve both the customer and advisor experience.

You'll also:

Support the configuration and optimisation of Intercom, including inboxes, workflows and automation rules
Help build, test and improve AI-powered customer experiences and automated support journeys
Assist with quality assurance of AI conversations, identifying opportunities to improve accuracy and customer outcomes
Support the ongoing optimisation of customer journeys across both automated and human support
Work with Content and Knowledge teams to improve self-service experiences
Help identify process improvements that increase efficiency and consistency across Customer Operations
Maintain documentation for workflows, systems and operational processes
Analyse customer support data and identify trends, issues and opportunities for improvement
Collaborate with Product, Engineering, Data and Customer teams on new initiatives and feature releases
Support testing of new workflows, automation and customer experience improvements

What we're looking for

You're someone who enjoys solving problems, improving processes and understanding how technology can make customer experiences even better.

You're naturally curious and excited by AI, automation and emerging technologies, with a desire to build your knowledge and develop a career in Customer Operations.

You'll bring:

Experience in a customer service or customer support role
Strong working knowledge of Intercom or a similar customer support platform
An interest in systems, technology and operational improvement
Curiosity about AI, automation and how they can enhance customer experiences
Strong attention to detail and excellent organisational skills
Good analytical skills with the ability to spot trends and identify opportunities for improvement
A collaborative approach and confidence working with cross-functional teams
A proactive mindset with a willingness to learn and develop

It would also be great if you have:

Experience supporting quality assurance or feedback processes
Exposure to automation tools, chatbot platforms or workflow design
Familiarity with reporting or visualisation tools such as Tableau
Experience contributing to process or system improvement projects

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

25 days annual leave + bank holidays
1 wellbeing day off per year
5% employer contributory pension scheme
Private healthcare
Access to EAP with a range of employee discounts
Buzzing social calendar
Dog friendly workplace
Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally
2 volunteer days per year for charity which aligns with MPB values, and of your choosing

Quick apply

Refine Your Search

customer experience associate jobs in brighton and hove, esx

Customer Operations Associate

Retail Sales Advisor - Brighton

CX Team Member

Retail Associate

Sales Associate

General Assistant

Retail Sales Advisor - Eastbourne

Ecommerce & CRM Growth Manager

Loss Prevention Officer

Client Services Associate

Tom Ford / Balmain - Fragrance Specialist - Boots Brighton -22.5 hrs

Assistant Store Manager - Brighton

JUNIOR SALES ADVISOR

Barista

Marketing Manager

Retail Team Leader

Senior Programmes Coordinator

Food & Beverage Associate

Associate Technical Underwriter

JUNIOR SALES CONSULTANT

I want to receive the latest job alerts for customer experience associate in brighton and hove, esx

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