Customer care specialist Work, Jobs in Bristol, Bst (with Salaries)

Customer Service Advisor
Healix —Bristol
- £26,000 - £28,000 a year
- Full-time
- English
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Cheese Room Operative
The Fine Cheese Co Ltd —Chippenham
- £27,600 a year
- Full-time
- English
- In-person
- Employee discount
Quick apply
Homelessness Assistant
Bristol City Council —Bristol
- £29,064 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Flexitime
Home Admissions Advisor
CornerstoneHealthcare —Bristol
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Business development
- Marketing
- Paid training
- Employee assistance programme
Sales - Sales Advisor - UK
New Look —Patchway
- Part-time
- Customer service
Higher Level Teaching Assistant - Sky Vale School
Five Rivers Child Care Ltd —Bristol
- £25,313 - £27,616 a year
- Full-time
- Experience working with children
- IT
- Computer skills
- Health & wellbeing programme
- Referral programme
Quick apply
Administrator
Sirona care & health CIC —Bristol
- £25,760 - £27,476 a year
- Part-time
- Hybrid work
- Recruiting
- Annual leave
1d
Receptionist/Administrator
My Cosmetic Clinic —Bristol
- £25,000 - £28,000 a year
- Full-time
- Front desk
- In-person
- Communication skills
- Flexitime
Quick apply
Office Receptionist
Bevan Brittan —Bristol
- Monday to Friday
- Front desk
- Communication skills
- Employee assistance programme
Warehouse Operative
SWR Trading —Bath
- £29,000 - £32,000 a year
- Full-time
- Customer service
- Computer literacy
- Quality control
- Annual leave
- Employee discount
Quick apply
Ward Hostess/Host
Medirest —Bristol
- £12.92 an hour
- Serving
- Hotel
3d
Data Specialist
Ecosurety —Bristol
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
Warehouse Operative
Evri —Bristol
- £12.96 an hour
- Full-time
- Annual leave
Resourcing Specialist
Public Sector Resourcing —Bristol
- Full-time
- Microsoft Outlook
- Presentation skills
- Human resources
1d
Warehouse Support
BBS Plumbing and Heating Supplies LTD —Bath
- Full-time
- Computer literacy
- Forklift
- Maths
- Employee discount
Quick apply
3d
Customer Success Specialist
Furniturebox UK —Warminster
- £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
Warehouse - Operative Twilights
Evri —Bristol
- £13.20 - £19.80 an hour
- Overtime
- Annual leave
- Flexible schedule
Warehouse Operative Nights
Evri —Bristol
- £14.17 - £21.25 an hour
- Overtime
- Annual leave
Food Production & Warehouse Operatives | £13.52-£17.68 per hour | Multiple Shifts Available
Charlie Bighams —Wells
- £13.52 - £17.68 an hour
- Overtime
- No experience needed
- Assembly
- Quality control
- Free parking
- Annual leave
Quick apply
Product Development Admin Assistant
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Organisational skills
- Work from home
- Employee discount
Quick apply

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Customer Service Advisor

Healix
Bristol

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
4 days ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
English
Insurance claims handling experience
Analysis skills
Customer support
Customer interaction
Communication skills

Full job description

Do you have excellent customer service skills and a passion for helping people? Are you looking for a rewarding career in the private medical industry where your work can have a direct impact on people's lives? If so, you might be the perfect fit for our Member Advisor role!

As a Member Advisor you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications.

PERSON SPECIFICATION

We are looking for an individual who can deliver great customer service and who has strong command of the English language, both verbal and written.

In addition, we are looking for:

Decision making skills and ability to use own initiative.
A diplomatic open style and approach, with excellent verbal and written communication.
A high degree of accuracy and attention to detail and work well under pressure.
The ability to work well both independently and as part of a team.
Good problem solving and analytical skills.
Good commercial awareness with the ability to make decisions with the "bigger picture" in mind.
Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome.
An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries.

A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage.

About The Role

AS MEMBER ADVISOR, YOU WILL BE INVOLVED IN:

Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims
Obtaining medical evidence from providers to substantiate claims decision/treatment
Dealing with queries in relation to clinical treatment or pre-authorisation requests
Arranging care with the appropriate medical team/facility
Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients
Ensuring all documents are correctly and accurately allocated on Case Management System
Assisting the Case Managers with high cost claims where required

Required Criteria

Do you have Customer Service Experience?
Do you have a good command of the English language?

Desired Criteria

Do you have medical claims handling experience?

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities

Salary

£26,000.00 - £28,000.00 per year

Quick apply

Refine Your Search

customer care specialist jobs in bristol, bst

Customer Service Advisor

Cheese Room Operative

Homelessness Assistant

Home Admissions Advisor

Sales - Sales Advisor - UK

Higher Level Teaching Assistant - Sky Vale School

Administrator

Receptionist/Administrator

Office Receptionist

Warehouse Operative

Ward Hostess/Host

Data Specialist

Warehouse Operative

Resourcing Specialist

Warehouse Support

Customer Success Specialist

Warehouse - Operative Twilights

Warehouse Operative Nights

Food Production & Warehouse Operatives | £13.52-£17.68 per hour | Multiple Shifts Available

Product Development Admin Assistant

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