Customer service supervisor Work, Jobs in Bristol, Bst (with Salaries)

Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Customer Experience Team Leader (FTC)
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
Front Office Team Leader
Williams Lea —Bath
- £34,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
- Referral programme
11d
Team Leader
Card Factory —Bristol
- £13 an hour
- Customer service
- Leadership
14d
SIA Door Supervisor
TMS Protect —Bristol
- From £14.75 an hour
- Part-time
- English
- Conflict management
- In-person
Quick apply
13d
Shift Supervisor
Cobra Coffee —Bristol
- Weekend availability
- Hospitality
- Customer service
- Training & development
- Employee discount
- Life insurance
Supervisor
Miniso —Bristol
- £13.10 an hour
- Part-time
- Hospitality
- Merchandising
- Supervising experience
- Store discount
- Employee discount
Quick apply
12d
Healthy Homes Team Leader
Hedyn —Malpas
- £45,368 - £45,638 a year
- Full-time
- Budgeting
- Training & development
- Annual leave
Outdoor Team Supervisor
Stadi Tech UK Ltd —Bristol
- From £15 an hour
- Part-time
- Supervising experience
- First Aid Certification
- In-person
- Free parking
Quick apply
11d
Free People Assistant Store Manager - Bath, UK
Free People —Bath
- Full-time
- Conflict management
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
People Centre Team Leader
Planning Inspectorate —Bristol
- £37,579 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
16h
Front Office Receptionist Supervisor
Doubletree by Hilton Bristol City Centre —Bristol
- £13.95 an hour
- Weekend availability
- Computer literacy
- Hotel
- Front desk
- Employee discount
Quick apply
15h
Supervisor - WHSmith
Moto —Chippenham
- £28,500 a year
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Employee discount
- Sick pay
Quick apply
6d
Sales Ledger Team Leader
HFT —Bristol
- £35,889.58 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
Supervisor - Bristol
Hugo Boss —Bristol
- Training & development
- Communication skills
Hotel Front Office Supervisor
Delta Hotels by Marriott Bristol City Centre —Bristol
- £13.73 an hour
- Full-time
- Hotel
- Front desk
- Free parking
- Gym membership
Quick apply
12d
Multi-Site Supervisor - Bristol, Yate and Bath (6-Month FTC, Part-Time)
Pandora Jewelry —Bristol
- Part-time
- Travel
- Communication skills
- Employee discount
Supervisor
Cat & Custard Pot Inn —Tetbury
- From £30,000 a year
- Weekend availability
- Restaurant management
- Organisational skills
- Cleaning
- Free parking
- Employee discount
Quick apply
9d
Sales Team Leader
Eden Conveyancing —Bristol
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Training & development
- Leadership
- Annual leave
Quick apply
6d

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customer service supervisor jobs near bristol, bst

Customer Service Team Leader

Ayvens -
Bristol

Apply Now

Job details

Full-time
£32,000 - £38,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Computer literacy
Stakeholder liaison
Microsoft Office Suite
Performance management
Change management
Continuous improvement
Team management
Organisational skills
Employee performance appraisals
Management reporting
Training & development
Leadership
Communication skills
Time management

Full job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Outstanding opportunity for an experienced people leader to join our Bristol based ‘Corporate’ team. Ayvens Customer Service function provides market leading capability to our broad range of customers and is crucial in protecting and growing the Ayvens brand.

Are you passionate about leading others?
Do you have a positive outlook with strong stakeholder management skills?
Are you committed to providing excellent levels of service?
Dedicated to ensuring speedy/ respectable turnaround and response times?
Committed to leading a team who produce impressive levels of interaction?

If this sounds like you, please read on you could be just what we need to complement our existing leadership team. Strong remuneration package inc. competive basic salary, contributory pension, bonus potential, flexible working.

Key Purpose

Lead and manage a team to achieve all individual, team and business KPI’s and SLAs
Provide all team members with feedback and coaching to ensure individual competence maximising individual and team performance
Ensure a consistent high level of quality service standards are provided to internal and external customers
Promote a culture of efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements
Foster and promote an engaged team therefore minimising attrition and absence
Collaborate with other operational teams to proactively look for ways to reduce handoffs, costs and improve customer satisfaction
Minimise business and regulatory risks through rigorous control checks
Effective management, clear communication and professional liaison with all 3rd party relationships
Support strategic change initiatives through to completion within your business area

Summary of Responsibilities

Responsible for the day to day resourcing and workflow management of a team ensuring productivity and SLA metrics achieved
Ensure all team members have documented SMART objectives, regularly review individual and team performance targets, outputs and behaviours providing timely feedback.
Track, monitor and deliver in line with the Quality framework to deliver good customer outcomes
Complete monthly performance reviews with all team members and implement performance improvement plans as and when required
Ensure robust training and succession plans are in place to develop, engage and retain competent team members
Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to
Provide operational and subject matter guidance for all team processes
Ensure the department achieves all relevant compliance and regulatory activities to deliver good customer outcomes.
Utilise daily, weekly and monthly reporting for all required team metrics, to enable ownership and delivery of team performance.
Timely escalation of any issues on policy, procedures or decision making processes to an Operations Manager

Skills & Experience

Proven experience in a previous leadership position
Experience of managing performance, formally or informally, with a focus on both results and behaviours
Excellent communication skills: written, verbal, report writing and presentations
Proven people management experience including feedback, coaching and performance management
Excellent time management, planning, organisational and delegation skills
High levels of professionalism and stakeholder management.
Broad knowledge of UK regulated and finance industry and commercial awareness
Problem solving capabilities
Good standard in IT literacy in particular Microsoft Office applications
Self-motivated with the ability to lead others

What We Can Offer

Salary Range: £32,000-£38,000 (based on experience)

Rewards & Financial Benefits

Competitive pension scheme, Annual salary review and bonus scheme,

Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), GymFlex membership options, Cycle to Work scheme

Health & Wellbeing

Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance

25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On ‑ Site Facilities

Free parking (Limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

Apply Now

Refine Your Search

customer service supervisor jobs in bristol, bst

Customer Service Team Leader

Service Desk Team Leader

Customer Experience Team Leader (FTC)

Front Office Team Leader

Team Leader

SIA Door Supervisor

Shift Supervisor

Supervisor

Healthy Homes Team Leader

Outdoor Team Supervisor

Free People Assistant Store Manager - Bath, UK

People Centre Team Leader

Front Office Receptionist Supervisor

Supervisor - WHSmith

Sales Ledger Team Leader

Supervisor - Bristol

Hotel Front Office Supervisor

Multi-Site Supervisor - Bristol, Yate and Bath (6-Month FTC, Part-Time)

Supervisor

Sales Team Leader

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