Head of training and service delivery Work, Jobs in Bristol, Eng (with Salaries)

Service Delivery Manager
Dental Beauty Partners —Bristol
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Travel
- SharePoint
Quick apply
5h
Head of Estates Development and Projects
Sirona care & health CIC —Yate
- £57,528 - £64,750 a year
- Full-time
- Annual leave
5d
Head of Portfolio Management & Delivery
Foot Anstey LLP —Bristol
- Full-time
- Hybrid work
- PMP
- Continuous improvement
- Agile
Quick apply
General Manager
TFT —Wedmore
- £29,000 - £37,500 a year
- Weekend availability
- Microsoft Word
- Google Suite
- Microsoft Excel
- Free parking
Quick apply
Risk Oversight Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Health & Safety Business Partner
Halfords —Bristol
- Full-time
- Microsoft Word
- Travel
- Organisational skills
- Annual leave
- Employee discount
Customer Delivery Driver
ASDA —Bristol
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4h
Commissioning Manager
Kane Group —Bristol
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
Ayvens —Bristol
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Free parking
- Annual leave
Credit Controller - Central Collections & Support Team
IVC —Bristol
- Hybrid work
- Computer literacy
- Computer skills
- Free parking
- Annual leave
6d
Health Safety and Wellbeing Lead
Planning Inspectorate —Bristol
- £59,644 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
4d
Stock Control Supervsior
AAH Pharmaceuticals —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee assistance programme
- Sick pay
Head of Applications
Welsh Water —Cardiff
- £115,000 a year
- No degree
- Communication skills
- Free parking
- Annual leave
21h
Head of Subject
Study Group —Bath
- £42,330.06 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Quick apply
Vending Driver
BaxterStorey UK —Bristol
- £24,785 a year
- Full-time
- Customer service
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Senior Pursuits Manager
Burges Salmon —Bristol
- Continuous improvement
- Mentoring
- Organisational skills
Deputy Head of MIS
Bath College —Radstock
- £47,523 - £51,766 a year
- Full-time
- Writing skills
- Data analysis skills
- Analysis skills
- Free parking
- Annual leave
12d
TRiM Coordinator - Hybrid working
Avon and Somerset Constabulary —Portishead
- £37,020 - £39,276 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Presentation skills
- Work from home
1d
Team Leader
Lancer Scott —Bristol
- Up to £32,000 a year
- Full-time
- Analysis skills
- Team management
- Mentoring
Senior Operational Support Manager - Permanent - Bristol - Bristol & South Gloucestershire PDU (10206720)
HM Prison & Probation Service —Bristol
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
1d

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head of training and service delivery jobs near bristol, eng

Service Delivery Manager

Dental Beauty Partners -
Bristol

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year
5 hours ago

Benefits

Private medical insurance
Enhanced maternity leave

Qualifications

Incident triage
DocuSign
Stakeholder liaison
Incident queue management
Microsoft Exchange
Network infrastructure
Continuous improvement
Continuous improvement cycles oversight
IT support
SharePoint
IT incident logging
Incident log maintenance
Intune
Mobile devices
PRINCE2 Certification

Full job description

Description

Position: Service Delivery Manager
Location: Bristol Support Office; with travel occasional travel to our London office, and practice visits across the business
Reporting to: Head of IT

Dental Beauty Partners are a fast-growing, multi-site dental group with more than 60 practices and a strong reliance on clinical, operational and cloud-based systems. The Service Delivery Manager will ensure IT services support day-to-day practice operations, patient-facing activity, acquisitions, integrations and central support functions. This role will require flexibility, occasional out-of-hours support, participation in major incident management and travel to practices where required.

The Service Delivery Manager is responsible for ensuring the effective delivery, governance and continual improvement of IT, systems and technology services across Dental Beauty Partners. The role acts as the operational link between Dental Beauty, its practices, the internal Systems team and key third-party suppliers, ensuring that colleagues and practices receive a reliable, responsive and well-managed service.

Key Responsibilities

Service Delivery and Supplier Management

Manage the day-to-day performance of IT service delivery across Dental Beauty practices, support office teams and remote users, ensuring services are aligned to business needs and patient-facing operations
Act as the primary operational interface between Dental Beauty and managed service providers, including Global 4, Logic Consulting, Conscia SOC and other technology partners
Own and continually improve Incident, Request, Change, Problem, Escalation and Major Incident processes
Ensure suppliers meet contractual obligations, SLA targets, onboarding commitments, documentation standards and service review requirements
Coordinate major incidents affecting practices, clinical systems, telephony, internet connectivity, Microsoft 365, security services or digital imaging, ensuring clear communication, escalation and post-incident review
Lead regular service review meetings, using reporting and trend analysis to drive service improvement and hold internal and external teams accountable

Systems and Services Covered

Microsoft 365 services including Exchange, Teams, SharePoint, OneDrive, Entra ID, Conditional Access, MFA and licensing
Endpoint management and security including Microsoft Intune, Autopilot, Windows devices, mobile devices, BitLocker, patching, endpoint compliance and approved device builds
Core practice systems including Dentally, Dentally Bridge, clinical imaging workflows, OPG/CBCT, iTero, Trios, CEREC and related third-party support pathways
Networking, internet and telephony services including practice connectivity, Wi-Fi, VLANs, firewalls, VoiceStack, call routing and Total Loss of Service escalation
Business applications and supplier-managed platforms including Sage Intacct, P2D, Caragon, Work Digital, Exclaimer, DocuSign, Xibo digital signage, Barracuda, Cortex XDR and other approved third-party services
ServiceDesk Plus On-Demand and associated service management capabilities, including ITSM workflow

Service Management Processes

Ensure all incidents, service requests, changes and problems are accurately recorded, prioritised, assigned and managed through the approved service management tool
Define and maintain clear triage rules for Critical, High, Medium and Low-priority issues, with particular focus on clinical, security, connectivity and patient-impacting incidents
Manage escalation pathways for suppliers, clinical system vendors, telecoms providers and internal stakeholders
Maintain service documentation, runbooks, knowledge articles, asset information, site records, supplier contacts and operational handover materials
Support joiner, mover and leaver processes, new hardware requests, mobile phone requests, licensing changes, email signatures, practice access and SharePoint permissions
Identify recurring issues, weak processes, supplier gaps and training needs, then produce service improvement plans with clear owners and due dates.

Skills, Knowledge and Expertise

Essential Experience

Experience managing IT service delivery in a multi-site, service-led organisation
Experience of insourcing IT from MSP
Strong knowledge of ITIL-aligned incident, request, change, problem and major incident processes
Experience managing third-party suppliers, SLAs, service reviews and improvement plans
Experience supporting Microsoft 365, Entra ID, SharePoint, Teams, endpoint management and user access services
Ability to communicate effectively with operational, clinical and senior stakeholders

Desirable Experience

Experience in healthcare, dental, regulated or multi-practice environments
Experience with Dentally, clinical imaging systems, ServiceDesk Plus, Intune, Cortex XDR, Barracuda or telecoms providers.

Qualifications

ITIL Practitioner / Managing Professional, PRINCE2, Agile or project management qualification is highly desirable
Microsoft 365, security, endpoint management or cyber security certification

Benefits

A highly competitive salary circa for the successful candidate, negotiable depending upon your level of experience
A generous benefits package including, private medical insurance, life assurance (after 2 years service), enhanced maternity leave & discounted dental treatment
Opportunities for development & progression within a growing business who have doubled in size in the last two years
Lots of fun events & company socials alongside our support centre team

About Dental Beauty Partners

Dental Beauty Partners are an industry leading dental group, with 60 fantastic practices & multiple brands across the UK. Since the foundation of our first practice in Swanley in 2017 we have grown exponentially year on year, delivering the best quality care to hundreds of thousands of patients. What’s more, we fuel business growth by investing in the most important asset – our people. Coupled with our continual investment in marketing & technology we’re all poised to reach new levels of success. Please click apply if you're interested in joining us on our journey.

Quick apply

Refine Your Search

head of training and service delivery jobs in bristol, eng

Service Delivery Manager

Head of Estates Development and Projects

Head of Portfolio Management & Delivery

General Manager

Risk Oversight Manager

Health & Safety Business Partner

Customer Delivery Driver

Commissioning Manager

Customer Experience Manager

Credit Controller - Central Collections & Support Team

Health Safety and Wellbeing Lead

Stock Control Supervsior

Head of Applications

Head of Subject

Vending Driver

Senior Pursuits Manager

Deputy Head of MIS

TRiM Coordinator - Hybrid working

Team Leader

Senior Operational Support Manager - Permanent - Bristol - Bristol & South Gloucestershire PDU (10206720)

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