North somerset Work, Jobs in Bristol, Eng (with Salaries)

Fixed Term Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
10d
Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
10d
Registration Officer
Bath and North East Somerset Council —Bath
- £16.35 - £17.47 an hour
- Communication skills
7d
Assistant Programme Officer
Bristol City Council —Bristol
- £26,824 - £28,142 a year
- Full-time
- Hybrid work
- Data entry
- SharePoint
- Annual leave
- Flexitime
5d
Business Support Officer
Bath and North East Somerset Council —Keynsham
- £13.69 - £14.35 an hour
- Call to connect
- Hybrid work
- Customer service
11d
Customer Service Library and Information Advisor
Bath and North East Somerset Council —Midsomer Norton
- £13.69 - £14.35 an hour
- Part-time
Clinical Team Administrator
BrisDoc Healthcare Services —Bristol
- £14.40 an hour
- Overtime
- Annual leave
7d
Home Helper
Extra Help North Somerset —Portishead
- £16 an hour
- Part-time
- Customer service
- Cooking
- No experience needed
Quick apply
14d
Medical Secretary
Sirona care & health CIC —Bristol
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Annual leave
3d
HR Apprentice Employee Lifecycle
Bath and North East Somerset Council —Keynsham
- £13.05 an hour
- Hybrid work
- Microsoft Excel
- Annual leave
- Flexitime
Passenger Assistant
Bath and North East Somerset Council —Bath
- £13.05 an hour
- Call to connect
- School
- Annual leave
- Employee assistance programme
Band 3 Administration Assistant - Bristol
Avon and Wiltshire Mental Health Partnership NHS Trust —Bristol
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Hospital
10d
Trainee Assistant Practitioner (North & West Bristol)
Sirona care & health CIC —Bristol
- £25,760 - £27,476 a year
- Full-time
- Annual leave
7d
Band 4 Peer Support Worker (Eating Disorders ) - Bristol
Avon and Wiltshire Mental Health Partnership NHS Trust —Bristol
- £28,392 - £31,157 a year
- Part-time
- Care plans
11d
SMSA
Cathedral Schools Trust —Bristol
- £24,796 a year
- Part-time
- School
- Free parking
- Employee assistance programme
12d
Sales Advisor
PetsCorner —Nailsea
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Services Team Leader
Bath and North East Somerset Council —Bath
- £19.81 - £21.14 an hour
- Management
- Customer service
- Leadership
7d
Executive Assistant to CEO and Deputy CEO
Cathedral Schools Trust —Bristol
- £39,862 - £41,771 a year
- Full-time
- Organisational skills
- School
- Free parking
- Employee assistance programme
14d
Learning Partner
Lighthouse Schools Partnership —Bristol
- £11,282.19 - £12,025.28 a year
- Part-time
- IT
- School
14d
NMSK Assistant Coordinator
North Bristol NHS Trust —Bristol
- £25,760 - £27,476 a year
- Part-time
10d

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north somerset jobs near bristol, eng

Fixed Term Mental Health Call Handler

BrisDoc Healthcare Services -
Bristol

Apply Now

Job details

Part-time
£13.45 an hour
10 days ago

Benefits

Paid training
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Computer literacy

Full job description

Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference!

Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls being directed to A&E. As a Call Handler, you will be the first point of contact, ensuring patients and healthcare professionals receive prompt, supportive assistance. This role is crucial in providing a sense of safety and reassurance to those in crisis. Join us to help deliver the right care in the right place at the right time.

Your Role as a Call Handler

As a Call Handler, you will manage incoming calls from both healthcare professionals and patients seeking mental health support. Your primary duties include accurately documenting case details, ensuring the clinical team has all the necessary information, and following safety protocols to protect patient well-being. You will provide timely, professional, and informed responses, making callers feel heard and supported. Additionally, you will manage referrals to facilitate seamless care coordination and assist with administrative tasks as needed to ensure the smooth operation of the service. Your role also involves supporting the Shift Manager to enhance team efficiency and effectiveness.

About BrisDoc and Our Team

BrisDoc is a trusted NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually. Our team is committed to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work-life balance, and flexible roles. As an Employee Owned Social Enterprise, our staff are co-owners, actively engaged in organisational development. We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits like the NHS Pension Scheme and various discounts.

Job Description: Mental Health Call Handler

Join our Mental Health Integrated Access Partnership, a pioneering service revolutionising mental health crisis care. As a Call Handler, you will be the essential first point of contact, playing a crucial role in ensuring patients and healthcare professionals receive the support they need promptly. Your responsibilities include:

Engage and Support: Manage incoming calls from healthcare professionals and patients seeking mental health support.
Accurate Documentation: Enter case details into our clinical system with precision.
Safety and Patient Care: Follow our safety calling process meticulously.
Timely Communication: Provide prompt, professional, and informed responses.
Referral Management: Accurately enter referrals onto the patient database.

Additional Duties:
Administrative Assistance: Assist with administrative tasks as required.
Operational Support: Support the Shift Manager as needed.

What We Offer:
Competitive Salary: Enhanced rates for evenings, weekends, and bank holidays.
NHS Pension: Employer contributions at 23.7%.
Generous Leave: 25 days annual leave plus 8 Bank Holidays, increasing with service.
Annual Bonuses: Up to 3 bonuses per year.
Training and Development: Paid training time and ongoing development opportunities.
NHS Discount Scheme: Various discounts available.
Cycle to Work Scheme: Promotes a healthier commute.

Who We're Looking For: We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion, and who are eager to contribute to BrisDoc's mission. Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous customer service experience is desirable.

Apply Now

Refine Your Search

north somerset jobs in bristol, eng

Fixed Term Mental Health Call Handler

Mental Health Call Handler

Registration Officer

Assistant Programme Officer

Business Support Officer

Customer Service Library and Information Advisor

Clinical Team Administrator

Home Helper

Medical Secretary

HR Apprentice Employee Lifecycle

Passenger Assistant

Band 3 Administration Assistant - Bristol

Trainee Assistant Practitioner (North & West Bristol)

Band 4 Peer Support Worker (Eating Disorders ) - Bristol

SMSA

Sales Advisor

Customer Services Team Leader

Executive Assistant to CEO and Deputy CEO

Learning Partner

NMSK Assistant Coordinator

I want to receive the latest job alerts for north somerset in bristol, eng

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