Resident experience manager Work, Jobs in Bristol, Eng (with Salaries)

Resident Experience Manager
Bristol City Council —Bristol
- £57,361 - £59,794 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexitime
2d
Associate Creative Project Manager (Fixed-Term)
ClassPass —Trellech
- Remote
- Organisational skills
Quick apply
Home Admissions Advisor
CornerstoneHealthcare —Bristol
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Business development
- Marketing
- Paid training
- Employee assistance programme
Events Officer
Bristol City Council —Bristol
- £36,581 - £40,444 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
1d
HR Advisor or HR Advisor Trainee
Cedar Care Homes —Bristol
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
6d
Assistant Manager
Ottoway Services Limited —Newport
- Up to £30,000 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
- Health & wellbeing programme
- Employee discount
Quick apply
Community Engagement Officer
South Gloucestershire Council —Yate
- £36,363 - £39,152 a year
- Weekend availability
- No degree
- Communication skills
- Annual leave
- Employee discount
1d
Community Safety Service Manager
Bristol City Council —Bristol
- £72,878 - £80,741 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Flexitime
Deputy Home Manager
The Orders of St Johns Care Trust —Thornbury
- Up to £46,000 a year
- Weekend availability
- Management
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Resident Liason Co-ordinator
Retirement Villages Group —Winsley
- Hospitality
- Organisational skills
- Communication skills
Quick apply
13h
Regional Facilities Manager
Urbanbubble —Bristol
- £55,000 - £65,000 a year
- Full-time
- Microsoft Word
- Recruiting
- Annual leave
- Sick pay
Quick apply
2d
Senior HR Adviser x 2
North Somerset Council —Weston-super-Mare
- £35,412 - £41,771 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Human resources
- Annual leave
7d
Growth Marketing Manager, Lifecycle (Fixed-Term)
ClassPass —Trellech
- Remote
- Marketing
- Health & wellbeing programme
Quick apply
Information Governance Officer (Complaints)
Bath and North East Somerset Council —Keynsham
- £16.35 - £17.47 an hour
- Communication skills
- Work from home
Assistant Operations Manager
Unite Students —Bath
- £34,500 a year
- Sales
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
Team Leader – Specialist and Supported Housing
Curo —Bath
- £35,796 a year
- Continuous improvement
- Conflict management
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
13h
Retrofit Installation Manager (Full Time)
ESW Construction Services Ltd —Bristol
- £40,000 - £52,500 a year
- Full-time
- Management
- Writing skills
- Presentation skills
Quick apply
8d
CAZ Outcomes Monitoring Officer
Bath and North East Somerset Council —Keynsham
- £16.35 - £17.47 an hour
- Call to connect
- Data analysis skills
- Analysis skills
- Presentation skills
18h
Home Ownership Income Officer
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Part-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
13d
Health and Fitness Manager
Newport Live —Newport
- From £38,542 a year
- Full-time
- Sales
- Customer service
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
3d

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Resident Experience Manager

Bristol City Council -
Bristol

Apply Now

Job details

Full-time
£57,361 - £59,794 a year
2 days ago

Benefits

Annual leave
Flexitime
Company pension

Qualifications

Client engagement
Stakeholder liaison
Complaint handling
Tenant engagement
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Change leadership
Communication skills

Full job description

Full Time, Permanent

Make a difference to the experience of thousands of residents.

Bristol City Council is committed to providing safe, high-quality homes and services that put residents at the heart of everything we do. As we continue our journey of improvement and prepare for increasing regulatory expectations, we are seeking an exceptional Resident Experience Manager to lead our approach to resident voice, customer insight, complaints, service improvement and accountability.

This is a pivotal leadership role that will shape how we listen to residents, learn from feedback and use insight to improve services across Housing & Landlord Services.

About the role

As Resident Experience Manager, you will lead a team responsible for ensuring that resident feedback, complaints, engagement activity and customer insight directly influence service delivery and strategic decision-making.

You will develop and embed a strong culture of customer focus and continuous improvement, ensuring compliance with the Housing Ombudsman Complaint Handling Code, Consumer Standards and wider regulatory expectations.

Working closely with senior leaders, elected members, tenant groups and operational teams, you will provide assurance that resident experience is understood, measured and continuously improved.

You will play a key role in:

Leading the resident experience and customer insight function.
Driving improvements through complaints learning and resident feedback.
Developing meaningful resident engagement and scrutiny arrangements in relation to complaints and feedback.
Delivering performance reporting, assurance and regulatory evidence.
Using data and insight to identify trends, risks and opportunities.
Supporting service areas to improve customer outcomes and satisfaction.
Building strong relationships with tenants, leaseholders and stakeholder groups.
Ensuring resident voice is embedded within governance and decision-making processes.

What we're looking for

We're seeking an experienced leader who is passionate about customer service, resident engagement and service improvement.

You will have:

Significant experience of leading customer experience, resident engagement or complaints functions within housing, local government or a regulated environment.
Strong knowledge of social housing regulation and the Housing Ombudsman framework.
Experience of using customer insight and performance data to drive improvement.
Proven ability to influence senior stakeholders and lead organisational change.
Excellent communication, engagement and relationship management skills.
Experience of managing teams and delivering high-quality customer-focused services.
A strong understanding of governance, assurance and performance management.

What success will look like - you will help us demonstrate that:

Residents can meaningfully influence services.
Complaints are used as a catalyst for improvement.
Resident feedback shapes priorities and decision making.
Performance information is trusted and leads to action.
Services are fair, inclusive and responsive to resident needs.

Why Bristol?

Bristol is a vibrant, diverse and ambitious city. We are committed to creating a housing service that listens, learns and improves, with residents at the centre of everything we do.

This is an exciting opportunity to shape the future of resident experience at one of the country's largest local authority landlords and make a lasting difference to the lives of our residents.

Join us and help deliver better homes, better services and better outcomes for Bristol residents.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the apply button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Jorden Crawford [email protected]

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Apply Now

Refine Your Search

resident experience manager jobs in bristol, eng

Resident Experience Manager

Associate Creative Project Manager (Fixed-Term)

Home Admissions Advisor

Events Officer

HR Advisor or HR Advisor Trainee

Assistant Manager

Community Engagement Officer

Community Safety Service Manager

Deputy Home Manager

Resident Liason Co-ordinator

Regional Facilities Manager

Senior HR Adviser x 2

Growth Marketing Manager, Lifecycle (Fixed-Term)

Information Governance Officer (Complaints)

Assistant Operations Manager

Team Leader – Specialist and Supported Housing

Retrofit Installation Manager (Full Time)

CAZ Outcomes Monitoring Officer

Home Ownership Income Officer

Health and Fitness Manager

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