Delivery manager Work, Jobs in Bristol (with Salaries)

Call Centre Manager
Practice Plus Group IUC —Bristol
- £71,043.70 a year
- Leadership
8d
Delivery Manager
Hawk-Eye Innovations (HEI) —Bristol
- £42,000 - £66,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Annual leave
- Employee discount
3d
Head Of Wholesale and Foodservice
YeoValley —Blagdon
- £110,000 a year
- Sales
- Leadership
- Free parking
Quick apply
Climate Delivery Manager
Bath and North East Somerset Council —Keynsham
- £22.20 - £23.92 an hour
7d
Night Shift Manager
Stapletons —Portbury
- £40,962.87 a year
- Full-time
- IT
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
1d
Assistant Manager
TK Maxx —Bristol
- Full-time
- Continuous improvement
Area Sales Manager - South West Region
Orwak Easi UK Ltd —Bristol
- From £30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Work from home
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Assistant Service Delivery Manager
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Manager
Unite Students —Bristol
- Analysis skills
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Digital Delivery Manager
Lloyds Banking Group —Bristol
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
1d
Account Manager and Onboarding Specialist
BCA —Cardiff
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
2d
Customer Relations Manager
Hamberley Care Homes —Keynsham
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
9d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Bristol Community Manager
Goose & Gander Ltd —Bristol
- £32,000 - £40,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
- Employee discount
Quick apply
1d
Store Manager
Vision Express —Newport
- School
- Annual leave
- Employee assistance programme
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
11d
Fleet Business Development Manager
Vertu Motors —Newport
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply

I want to receive the latest job alerts for delivery manager in bristol

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

delivery manager jobs near bristol

Call Centre Manager

Practice Plus Group IUC -
Bristol

Apply Now

Job details

Permanent
£71,043.70 a year
8 days ago

Qualifications

Leadership

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

As the Call Centre Manager, you will play a critical role in leading the operational performance of our NHS 111 and Integrated Urgent Care contact centre. Reporting to the Head of IUH Contact, you will be responsible for ensuring the service delivers an exceptional patient experience while consistently achieving key performance targets, quality standards, and contractual requirements.

This is a highly visible leadership role that requires a balance of strategic thinking and hands-on operational management. You will work closely with managers, clinical teams, and stakeholders to drive service improvements, enhance performance, and create an environment where colleagues feel supported, engaged, and empowered to succeed.

You'll be joining a fast-paced and rewarding service that supports patients when they need healthcare advice and support most. Your leadership will be instrumental in ensuring that our teams deliver a caring, efficient, and high-quality service every day.

What you'll be doing

As Call Centre Manager, you'll be responsible for the day-to-day leadership and management of the contact centre operation, ensuring the service runs efficiently and effectively while delivering the highest standards of patient care.

This role is Monday-Friday however you will be doing the occasional weekend work if business dictates as there will be silver on-call duty as part of this role.

Key responsibilities include:

Providing inspirational leadership to managers and frontline teams, fostering a positive, high-performance culture that puts patients at the centre of everything we do.
Managing performance against key operational metrics, service levels, quality standards, and contractual KPIs, ensuring targets are consistently achieved or exceeded.
Supporting the recruitment, onboarding, development, and retention of colleagues, while conducting appraisals and identifying training and wellbeing needs.
Monitoring operational performance and analysing service data to identify trends, opportunities, and areas for improvement, using insight to drive informed decision-making.
Taking ownership of complaints and escalations, ensuring they are investigated thoroughly, resolved effectively, and used as opportunities to improve the service.
Ensuring appropriate staffing levels are maintained through effective workforce planning and proactively identifying and mitigating operational risks.
Contributing to the development of new policies, procedures, and operational initiatives that enhance efficiency, service quality, and patient outcomes.
Managing allocated budgets and resources responsibly, ensuring value for money while maintaining excellent service delivery.
Building strong relationships with internal and external stakeholders and representing the organisation at meetings, reviews, and service discussions as required.
Participating in the senior management on-call rota, providing leadership support outside of normal operational hours when required.

What we’ll look for in you

We're looking for an experienced operational leader who thrives in a fast-paced contact centre environment and has a genuine passion for delivering excellent customer and patient experiences. You'll be someone who can motivate teams, drive performance, and lead with confidence while maintaining a people-focused approach.

We're looking for an experienced and motivated leader who thrives in a fast-paced contact centre environment and is passionate about delivering excellent service. You'll be confident in managing teams, driving performance, and creating a positive culture where colleagues can succeed.

You will have:

Previous experience in a Call Centre, Contact Centre, or Operational Management role.
Strong leadership skills with the ability to coach, develop, and motivate teams.
Experience managing performance against KPIs, service levels, and quality standards.
A good understanding of workforce planning, resource management, and contact centre metrics.
Excellent communication, problem-solving, and stakeholder management skills.
Experience using contact centre technology, telephony systems, and performance reporting tools.
A proactive approach, with a focus on continuous improvement and delivering outstanding patient and customer experiences.

A good standard of education is required, with a degree-level qualification desirable but not essential.

At Practice Plus Group, we’re proud to be one of England’s leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone, patients and colleagues alike, how we’d want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all.

Please note, candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check.

Apply Now

Refine Your Search

delivery manager jobs in bristol

Call Centre Manager