Part time call centre Work, Jobs in Bristol (with Salaries)

Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.72 an hour
- Part-time
- Computer literacy
- Computer skills
- Paid training
- Annual leave
6d
Call Handler
Arc Monitoring —Filton
- Part-time
- Data entry
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Contact Centre Advisor
Circadian Trust —Bristol
- £12.71 an hour
- Part-time
- POS
- Computer skills
1d
111 Call Handler
Welsh Ambulance Service University NHS Trust —Cwmbran
- £26,813 - £27,890 a year
- Full-time
- English
- Computer skills
- Communication skills
Contact Centre Advisor ( Fixed Term Contract)
Circadian Trust —Bristol
- £12.71 an hour
- Part-time
1d
Customer Care Consultants – Christmas Temps x 10
ELEMIS —Bristol
- £13.45 an hour
- Full-time
- Hybrid work
- Computer literacy
- English
- Computer skills
- Employee discount
Quick apply
Telephone Operator
Green Pastures Veterinary Centre —Weston-super-Mare
- From £12.71 an hour
- Part-time
- Front desk
- Cleaning
- Communication skills
- Employee discount
Quick apply
10d
Brewery Telesales person
Hop Union Brewery —Bristol
- From £12.71 an hour
- Part-time
- CRM software
- Customer service
- Computer literacy
- Employee discount
Quick apply
9d
Telemarketer and Appointment Setter
dcs associates —Chippenham
- From £15 an hour
- Part-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
- Annual leave
Quick apply
Sample Collector / Phlebotomist (Ad Hoc)
Eurofins UK Forensic Services —Bristol
- £0 an hour
- Part-time
- Remote
- Driving
- Communication skills
Quick apply
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Computer literacy
- Driving
- Free parking
- Work from home
Quick apply
2d
Telesales Agent
La Creme Patissere —Cwmbran
- £13.35 an hour
- Part-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply

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Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Cardiff
Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. Experienced fundraisers with at least 2 years of fundraising…
£13.45 - £14.50 an hour
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Customer Service Officer
BRC Jobs —Bristol
Act as the first point of contact for customers via telephone, email, social media, web enquiries and face-to-face.
£30,015 a year
Quick apply
7d

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Mental Health Call Handler

BrisDoc Healthcare Services -
Bristol

Apply Now

Job details

Part-time
£13.72 an hour
6 days ago

Benefits

Paid training
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Computer literacy
Case note recording
Patient service
Computer skills

Full job description

Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference!

Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls being directed to A&E. As a Call Handler, you will be the first point of contact, ensuring patients and healthcare professionals receive prompt, supportive assistance. This role is crucial in providing a sense of safety and reassurance to those in crisis. Join us to help deliver the right care in the right place at the right time.

Your Role as a Call Handler

As a Call Handler, you will manage incoming calls from both healthcare professionals and patients seeking mental health support. Your primary duties include accurately documenting case details, ensuring the clinical team has all the necessary information, and following safety protocols to protect patient well-being. You will provide timely, professional, and informed responses, making callers feel heard and supported. Additionally, you will manage referrals to facilitate seamless care coordination and assist with administrative tasks as needed to ensure the smooth operation of the service. Your role also involves supporting the Shift Manager to enhance team efficiency and effectiveness.

About BrisDoc and Our Team

BrisDoc is a trusted NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually. Our team is committed to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work-life balance, and flexible roles. As an Employee Owned Social Enterprise, our staff are co-owners, actively engaged in organisational development. We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits like the NHS Pension Scheme and various discounts.

Job Description: Mental Health Call Handler

Join our Mental Health Integrated Access Partnership, a pioneering service revolutionising mental health crisis care. As a Call Handler, you will be the essential first point of contact, playing a crucial role in ensuring patients and healthcare professionals receive the support they need promptly. Your responsibilities include:

Engage and Support: Manage incoming calls from healthcare professionals and patients seeking mental health support.
Accurate Documentation: Enter case details into our clinical system with precision.
Safety and Patient Care: Follow our safety calling process meticulously.
Timely Communication: Provide prompt, professional, and informed responses.
Referral Management: Accurately enter referrals onto the patient database.

Additional Duties:
Administrative Assistance: Assist with administrative tasks as required.
Operational Support: Support the Shift Manager as needed.

What We Offer:
Competitive Salary: Enhanced rates for evenings, weekends, and bank holidays.
NHS Pension: Employer contributions at 23.7%.
Generous Leave: 25 days annual leave plus 8 Bank Holidays, increasing with service.
Annual Bonuses: Up to 3 bonuses per year.
Training and Development: Paid training time and ongoing development opportunities.
NHS Discount Scheme: Various discounts available.
Cycle to Work Scheme: Promotes a healthier commute.

Who We're Looking For: We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion, and who are eager to contribute to BrisDoc's mission. Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous customer service experience is desirable.

Apply Now

Refine Your Search

part time call centre jobs in bristol

Mental Health Call Handler

Call Handler

Contact Centre Advisor

111 Call Handler

Contact Centre Advisor ( Fixed Term Contract)

Customer Care Consultants – Christmas Temps x 10

Telephone Operator

Brewery Telesales person

Telemarketer and Appointment Setter

Sample Collector / Phlebotomist (Ad Hoc)

Customer Solutions Specialist

Telesales Agent

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