customer service team lead Work, Jobs in brixton (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
8d
Customer Service Team Leader
Solar Tackle Limited —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
14d
Corporate Customer Service Team Leader
Emcor —London
- £32,779 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Concierge Team Lead VA2726
Anabas —London
- £18.75 an hour
- Microsoft Office
- First Aid Certification
- Communication skills
13d
Day Concierge Team Leader
Rendall & Rittner —London
- £35,755 a year
- Overtime
- Employee assistance programme
Team Leader
Leyland SDM —London
- £14.09 an hour
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
5d
Procurement Lead, Payments
National Westminster Bank PLC —London
- £80,600 - £120,900 a year
- Full-time
- Hybrid work
- Annual leave
8d
Customer Care Team Lead (FTC - Mat Cover)
Moneybox —London
- Overtime
- Hybrid work
- Management
- Analysis skills
- Leadership
21h
Risk Manager, Customer Service Trust and Compliance Team
Amazon UK Services Ltd. —London
- Full-time
- Project management
- Bachelor's degree
12d
Order Management Lead (Customer Experience)
Oner Active —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
11d
TikTok Shop -Collectible Team Lead - Seller Onboarding & Activation
TikTok —London
- Leadership
Scheduling Team Lead
Acorn —Slough
- Full-time
- Management
- Organisational skills
- Leadership
Studio Lead / Customer Experience - One City
Battersea Academy for Skills & Employment —London
- £12.80 - £14.00 an hour
- Weekend availability
- Bar
- Leadership
Quick apply
6d
Customer Experience & Service Design Lead
1st Formations —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Analysis skills
Hospitality Supervisor / Team Leader
bartlett mitchell - #PEmbassy —London
- £15.80 an hour
- Full-time
- Flexible schedule
Quick apply
6d

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Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

customer service team lead jobs in brixton

Customer Experience Team Leader

Customer Service Lead

Customer Service Team Leader

Team Leader Tenancy Support Service

Corporate Customer Service Team Leader

Office Team Leader

Customer Support Team Lead

Concierge Team Lead VA2726

Day Concierge Team Leader

Team Leader

Lead Analyst, Customer Service Analytics

Procurement Lead, Payments

Customer Care Team Lead (FTC - Mat Cover)

Risk Manager, Customer Service Trust and Compliance Team

Order Management Lead (Customer Experience)

TikTok Shop -Collectible Team Lead - Seller Onboarding & Activation

Scheduling Team Lead

Studio Lead / Customer Experience - One City

Customer Experience & Service Design Lead

Hospitality Supervisor / Team Leader

I want to receive the latest job alerts for customer service team lead in brixton

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