Customer care manager Work, Jobs in Bromley By Bow, Gtl (with Salaries)

Customer Services Manager
Global Switch —London
11d
Specialty Coffee Shop Manager - Gnome House
Hermanos Colombian Coffee Roasters Ltd —London
- From £34,000 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Store Manager (12-Month Contract)
Ecco Sales Limited —London
- Weekend availability
- Sales
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
9d
Assistant Manager
Cow —London
- Up to £15 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Store Manager - Stratford City
Ernest Jones —Stratford
- Full-time
- Employee discount
Showroom Assistant Manager
TILE MOUNTAIN LTD —Edmonton
- £30,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
Assistant Manager
Farmfoods —Walthamstow
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
4d
Counter Manager - Stratford
Benefit Cosmetics UK —Stratford
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
5d
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
12d
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Deputy Manager
INDITEX —London
- Full-time
- Leadership
- Employee discount
Quick apply
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
1h
Taproom Duty Manager
Hiver Beers Ltd —London
- From £15.50 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
3d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
4d
Café Manager
La Bakerie —London
- From £31,500 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Management
- Employee discount
Quick apply
3d
Retail Customer Experience Manager
CuddleThreadz Retail Ltd —London
- £60,000 a year
- Bachelor's degree
- In-person
- Business
- Gym membership
Quick apply
11h

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Customer Services Manager

Global Switch -
London

Apply Now

Job details

11 days ago

Full job description

About the Role

As Customer Services Manager, you will lead the delivery of customer service operations at a designated Global Switch data centre. Reporting to the Managing Director and working in close alignment with the Customer Services Centre of Excellence, you will be responsible for ensuring that all customer interactions on-site are handled professionally, efficiently, and in accordance with Global Switch’s service standards.

You will oversee the coordination of service requests, incident management, and customer communications, acting as the primary point of contact for enterprise and hyperscale customers at your location. Your role will be pivotal in maintaining service consistency, supporting infrastructure transitions, and driving customer satisfaction through operational excellence.

Key Responsibilities:

Deliver responsive, professional, and high-quality support to customers across the site, ensuring all interactions meet Global Switch’s service standards.
Adhere to customer service protocols and Centre of Excellence procedures to ensure consistent and reliable customer service.
Oversee customer onboarding and service transitions, and support the Service Desk from a site perspective, when required..
Maintain proactive lifecycle support, ensuring customer needs are met throughout their engagement with the site.
Serve as a site point of contact for customers, when the Service Desk and the site CSE have not been able to resolve queries and incidents,, and ensures a timely resolution, providing clear progress communications to the customer.
Manage escalations effectively, maintaining ownership of customer interactions to ensure continuity and satisfaction.
Support the preparation and distribution of service updates, incident notifications, and customer briefings in line with governance and compliance standards.
Monitor customer feedback and service trends, sharing insights with the Customer Services Desk Manager to drive service enhancements.

About you

You’re a customer-focused leader with a strong operational mindset and a passion for delivering exceptional service. You thrive in fast-paced environments, confidently managing service requests, escalations, and customer communications. With a proactive and professional approach, you build trust with enterprise and hyperscale customers, ensuring every interaction reflects consistency, care, and Global Switch’s service standards. You’re collaborative, detail-oriented, and committed to driving continuous improvement across the customer experience.

Key Requirements:

Proven ability to deliver professional, customer-focused support in a dynamic site environment.
Experienced in managing service requests, handling escalations, and maintaining service quality.
Experience in managing site performance against SLA’s and allocated services revenue targets.
Skilled in maintaining accurate service records and supporting audit readiness.
Proficient in using a service management platforms for ticketing, reporting, and workflow management.
Knowledgeable in-service governance and regulatory compliance requirements.
Committed to maintaining service integrity and supporting audit processes.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Apply Now

Refine Your Search

customer care manager jobs in bromley by bow, gtl

Customer Services Manager

Specialty Coffee Shop Manager - Gnome House

Store Manager (12-Month Contract)

Assistant Manager

Store Manager - Canary Wharf

Store Manager - Stratford City

Showroom Assistant Manager

Assistant Manager

Counter Manager - Stratford

Customer Service Manager

Assistant Store Manager - Canary Wharf

Deputy Manager

Head of Customer Operations

Taproom Duty Manager

General Manager - Samsung Experience Store

Sales Manager - London and South East

Massimo Dutti Operations Manager- Regent Street

Team and Customer Experience Manager

Café Manager

Retail Customer Experience Manager

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