Configuration engineer Work, Jobs in Bromsgrove, Wor (with Salaries)

Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
8d
Intruder alarm and CCTV engineer
Orton Group —Redditch
- £35,000 - £40,000 a year
- Full-time
- Schematics
- System design
- Mentoring
- Profit sharing
- Employee discount
Quick apply
13d
Service Administrator/Co-ordinator
RDS Limited —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
8d
Engineer - Networks
M Group —Warwick
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee discount
6d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
DevOps Engineer
Logiq Consulting Limited —Worcester
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- DevOps
- In-person
- School
- Annual leave
Quick apply
12d
Network Engineer
NTT Data UK —Birmingham
- Computer networking
6d
Network Engineer
NTT Ltd —Birmingham
- Computer networking
5d
Advanced Manufacturing/Process Engineer
Honeywell Aerospace —Redditch
- Full-time
- Hybrid work
- Engineering
- Assembly
- Bachelor's degree
- Work from home
Systems Engineer
BBC —Birmingham
- £41,000 - £51,000 a year
- Full-time
- Hybrid work
- DevOps
- SQL
- AWS
10h
Cybersecurity Engineer
Correla —Solihull
- £50,000 a year
- Azure
- AWS
- Communication skills
- Annual leave
2d
EUC Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Flexible schedule
10h
Engineering Manager - SCADA
M Group —Warwick
- Management
- Mentoring
- Communication skills
- Employee discount
13d
1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
8d
Unix / Linux Engineer
NTT Ltd —Birmingham
- Linux
- Leadership
- Communication skills
5d
Configuration Engineering Lead
SCC —Birmingham
- £29,727 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
12d
Technical Services Engineer
HSL Compliance Limited —Cannock
- £15.10 an hour
- In-person
- Annual leave
- Sick pay
Quick apply
Senior Director of Marketing
Jointmedica Ltd —Worcester
- Full-time
- Hybrid work
- Marketing
- Engineering
- Master's degree
Quick apply
Fire Alarm Service Engineer
Fire Safe Services Ltd —Bromsgrove
- Overtime
- Mentoring
Quick apply

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Service Desk Engineer

Aon Corporation -
Bromsgrove

Apply Now

Job details

8 days ago

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Posting Description:

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems. The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

#LI-JS3

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Refine Your Search

configuration engineer jobs in bromsgrove, wor

Service Desk Engineer

Intruder alarm and CCTV engineer

Service Administrator/Co-ordinator

Engineer - Networks

IT Field Engineer

Project Technician / Engineer - Midlands

DevOps Engineer

Network Engineer

Network Engineer

Advanced Manufacturing/Process Engineer

Systems Engineer

Cybersecurity Engineer

EUC Engineer

Engineering Manager - SCADA

1st Line Technical Support

Unix / Linux Engineer

Configuration Engineering Lead

Technical Services Engineer

Senior Director of Marketing

Fire Alarm Service Engineer

I want to receive the latest job alerts for configuration engineer in bromsgrove, wor

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