Customer care manager Work, Jobs in Bromsgrove, Wor (with Salaries)

Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
5d
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Team Leader
Card Factory —Redditch
- £13 an hour
- Leadership
13d
Experienced Automotive Leader Required to Drive Growth at Established Dealership Group
Clarks of Kidderminster Kia & Omoda | Jaecoo —Kidderminster
- £75,000 - £130,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
12d
General Manager
Moody's —Stourbridge
- £36,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
6d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Branch Manager
Screwfix —Droitwich
- Up to £35,000 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Customer Service Manager - West Midlands Area
Morrisons —Rubery
- Hospitality
- Team management
- Employee discount
Quick apply
Service Assurance Manager - Retail & Customer
Halfords —Redditch
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Annual leave
- Employee discount
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
10d
Digital Operations Manager
Martoccia Digital Services Ltd —Birmingham
- £58,586.00 - £74,472.53 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Assistant Practice Manager (Accounts & Client Services)
Modern Accountancy Ltd —Stourport-on-Severn
- £27,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- QuickBooks
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
Collections Operations Manager, Adult Social Care
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
- Leadership
SIA Security Manager
Bridgegate Security (UK) Ltd —Birmingham
- £20 an hour
- Part-time
- Organisational skills
- In-person
- Leadership
Quick apply
3d
Experience Manager
Bodycare Retail Ltd —Merry Hill
- £31,000 - £34,500 a year
- Full-time
- Management
- Merchandising
- Organisational skills
Quick apply
6d
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
Head of customer management
Warwick Nub News —Warwick
- Hybrid work
- No degree
- Leadership
- Communication skills
6d
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
Customer & Clientelling support Manager
Selfridges —Birmingham
- Leadership
11d
Part-time Customer Service Manager
International Workplace Group plc —Tewkesbury
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant

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customer care manager jobs near bromsgrove, wor

Associate Customer Relationship Manager

nGeneration -
Bromsgrove

Quick apply

Job details

Full-time
£28,000 a year
5 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As an Associate Customer Relations Manager (ACRM), you will play a pivotal role in ensuring the satisfaction of our clients by helping Account Managers, manage their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as a point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Assist with Administration tasks for the Account Management team and the Business Support Team.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Assist with managing customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Possibility of attending customers head office as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £28,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer care manager jobs in bromsgrove, wor

Associate Customer Relationship Manager

Business Support Administration Manager

Team Leader

Experienced Automotive Leader Required to Drive Growth at Established Dealership Group

General Manager

Customer Relationship Manager

Branch Manager

Customer Service Manager - West Midlands Area

Service Assurance Manager - Retail & Customer

Customer Services Team Manager

Digital Operations Manager

Assistant Practice Manager (Accounts & Client Services)

Collections Operations Manager, Adult Social Care

SIA Security Manager

Experience Manager

Service Delivery Manager

Head of customer management

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Customer & Clientelling support Manager

Part-time Customer Service Manager

I want to receive the latest job alerts for customer care manager in bromsgrove, wor

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