Resources advisor Work, Jobs in Bromsgrove, Wor (with Salaries)

Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
11d
Strategic Advisor
West Midlands Combined Authority —Birmingham
- £58,091 - £65,108 a year
- Part-time
- Data analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Senior HR Caseworker Manager, Welfare and Casework Team, Judicial HR
Ministry of Justice —Birmingham
- £40,001 - £60,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Human resources
- Leadership
- Annual leave
- Employee discount
11d
HR Advisory Lead
Safran —Wolverhampton
- Full-time
- Management
- Continuous improvement
- Human resources
Head of Private Office
Government Property Agency —Birmingham
- £58,478 - £64,743 a year
- Full-time
- Management
- Project management
- Presentation skills
12d
Library Customer Advisor
University of Worcester —Worcester
- £24,714 - £25,620 a year
- Part-time
- Front desk
- Employee assistance programme
10d
Library Customer Advisor
Worcestershire County Council —Redditch
- £3,111 - £20,234 a year
- Experience working with children
- Annual leave
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Free parking
- Employee discount
HR Advisor. Fixed term one-year contract.
Corpay —Walsall
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Dealer Sales Development Consultant - Europe and West Africa
Caterpillar —Solihull
- £57,700 - £70,000 a year
- Spanish
- Customer service
- English
- Annual leave
12d
Library Customer Advisor (Saturdays)
Worcestershire County Council —Bromsgrove
- £13.26 - £13.47 an hour
- Every weekend
- Hybrid work
- Annual leave
Regulatory Advisor Manager
Campden BRI —Chipping Campden
- £45,000 - £60,000 a year
- Remote
- Customer service
- Business development
- Analysis skills
- Employee discount
Regional Network Manager - West Midlands (Region F) - Permanent
CITB —Birmingham
- £58,633 a year
- Full-time
- Customer service
- Presentation skills
- Continuous improvement
- Work from home
- Employee assistance programme
13d
Change & Release Manager
Halfords —Redditch
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
12d
HR Advisor
Moog Inc. —Wolverhampton
- Full-time
- Continuous improvement
- Recruiting
- In-person
- Free parking
- Annual leave
10d
Customer Services Advisor
Ecolab Inc. —Birmingham
- Weekend availability
- Life insurance
2d
HR Advisor
Vision Consortium Services —Aston
- £34,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Education
Quick apply
People Manager
Lisieux Trust Limited —Erdington
- £37,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
Community Advisor
Citizens Advice —Birmingham
- £24,784.50 - £26,309.00 a year
- Hybrid work
6d

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resources advisor jobs near bromsgrove, wor

Senior Customer Service Advisor

Barclays -
Birmingham

Apply Now

Job details

Permanent
£27,700 a year
11 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 19/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000096754

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

resources advisor jobs in bromsgrove, wor

Senior Customer Service Advisor

Strategic Advisor

Senior HR Caseworker Manager, Welfare and Casework Team, Judicial HR

HR Advisory Lead

Head of Private Office

Library Customer Advisor

Library Customer Advisor

Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham

Employee Relations Advisor

HR Advisor. Fixed term one-year contract.

Dealer Sales Development Consultant - Europe and West Africa

Library Customer Advisor (Saturdays)

Regulatory Advisor Manager

Regional Network Manager - West Midlands (Region F) - Permanent

Change & Release Manager

HR Advisor

Customer Services Advisor

HR Advisor

People Manager

Community Advisor

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