Guest Experience & Reservations Coordinator – Evelyn's Table
About us
Hidden beneath The Blue Posts in Soho, Evelyn's Table is an intimate Michelin-starred restaurant delivering one of London's most unique dining experiences. Every service is designed to feel personal, memorable and seamless, combining exceptional food with world-class hospitality.
As part of Studio Paskin, you'll join a passionate team dedicated to creating unforgettable guest experiences across our collection of award-winning restaurants. This role offers the opportunity to become the driving force behind the Evelyn's Table guest journey while developing your career within the wider Studio Paskin business.
The role
As Reservations Coordinator, you will take ownership of the guest journey for Michelin-starred Evelyn’s Table, from reservation through to departure. Combining detailed administration, thoughtful guest communication and hands-on hosting, you will help ensure every visit feels personal, seamless and memorable.
You will:
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Own the guest journey for Michelin-starred Evelyn’s Table, from initial enquiry and reservation through to departure, ensuring every guest feels recognised, welcomed and cared for.
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Act as the primary point of contact for guests ahead of their visit, managing enquiries and communications accurately, professionally and promptly.
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Prepare every reservation thoroughly, confirming dietary requirements, allergens, celebrations and special requests, and ensuring all information is clearly communicated to the relevant teams.
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Maintain detailed and accurate guest profiles in SevenRooms, including preferences, visit history and reservation notes.
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Identify opportunities to create thoughtful, personalised experiences for celebrations, VIPs and returning guests.
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Prepare menus, floor plans, service paperwork and guest information so that every service is organised and the team is fully briefed.
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Welcome and host guests across Evelyn’s Table, The Mulwray and private events within The Blue Posts, delivering a warm, polished and memorable first and last impression.
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Work closely with the General Manager, Head of Guest Experience, chefs and front-of-house teams to anticipate guest needs, share feedback and continually improve the experience across the building.
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Support the wider Studio Paskin Reservations and Events team, with opportunities to broaden your experience and develop within the group.
The role will generally work afternoon and evening hours, typically around 3pm–10pm. These hours are a guideline, and flexibility will be required during busy periods and the peak events season.
About you
We are looking for someone who is passionate about hospitality and genuinely enjoys creating memorable experiences for every guest. You will be highly organised, confident communicating with both guests and colleagues, and committed to delivering excellence in every detail.
You'll have:
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A warm, confident and naturally welcoming personality.
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Previous experience in premium hospitality, luxury restaurants or guest relations (preferred).
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Outstanding written and verbal communication skills.
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Excellent organisational skills with exceptional attention to detail.
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Strong administrative skills and the ability to manage multiple priorities.
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A professional and confident telephone manner.
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A good understanding of food, allergens and dietary requirements, as well as confidence communicating with chefs.
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The ability to remain calm under pressure while working in a fast-paced environment.
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Experience using reservation systems such as SevenRooms (or a willingness to learn), alongside Microsoft Office and Teams.
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A proactive, collaborative approach with a genuine passion for delivering world-class hospitality and continuously improving the guest experience.
Our benefits:
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Internal growth. You will have the opportunity to develop your career in an ambitious and award-winning restaurant group.
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Up to £2,000 Employee Referral Scheme available to all.
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Paid development courses – WSET, Watershed and more.
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Generous staff discount of up to 50% across all our Studio Paskin venues.
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Cost price wine and supplier discounts.
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Enhanced parental leave package.
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Emergency cash and weekly wage advances with PayCaptain
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Partnership with Kelly's Cause and automatic enrolment onto Hospitality Action’s Employee Assistance Programme – access to counselling, remote GP/physio services, legal advice, and more.
We believe that taking care of our team isn’t an extra perk – it’s our responsibility. At work, you will always have access to free staff meals, proper breaks, and Mental Health First Aid-trained managers to support you.
About us
We are committed to creating spaces where everyone feels comfortable and valued for who they are. We celebrate diversity and encourage applications from individuals of all backgrounds, identities, and experiences.
Our success at Evelyn's Table*, The Mulwray and their sister venues –The Palomar, The Barbary Neal’s Yard, The Barbary Notting Hill and The Blue Posts– is underpinned by an open-minded, compassionate and enthusiastic belief in the power of heartfelt hospitality.
We create places where we want to go, combining elegance, professionalism, and style, and earning us critical acclaim and multiple awards.
We want you to be a part of it.
