Emergency services manager Work, Jobs in Brownhills, Wmd (with Salaries)

Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Public Contact Officer
West Midlands Police —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
Campus Safety Officer
Aston University —Birmingham
- £35,740 - £38,708 a year
- Full-time
- Customer service
- Military
- University
- Annual leave
9d
ICS Clerical Team Leader
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
2d
Event Operations Manager
Lemoncake Events —Lichfield
- From £45,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
5d
Communications Manager
Midlands Air Ambulance Charity —Shifnal
- £43,000 - £48,000 a year
- Full-time
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
4d
Bus guide
Mackadown Day Care Services Ltd —Sutton Coldfield
- £12.71 an hour
- Part-time
- Hybrid work
- Communication skills
Quick apply
10d
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
5d
Discharge Facilitator
The Royal Wolverhampton NHS Trust —Wolverhampton
- £28,392 - £31,157 a year
- Weekend availability
- Nursing home
- Nursing
9d
Senior Community Care Assistant - Full Time - Driver Required - Swadlincote
Bradcare Ltd —Swadlincote
- Full-time
- Care experience
- Mentoring
- Care plans
- Paid training
Quick apply
Macmillan Personalised Cancer Care Facilitator
Walsall Healthcare NHS Trust —Walsall
- £39,959 - £48,117 a year
- Full-time
- Care plans
- Leadership
4d
Service Manager
Spring Housing Association —Coventry
- Up to £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Leadership
- Annual leave
- Sick pay
Quick apply
13d
Deputy Manager
Harmony Children's Residential Care —Stafford
- £30,000 - £35,000 a year
- Weekend availability
- Administrative experience
- Supervising experience
- IT
Quick apply
10d
Deputy Health Records Manager (HRAT)
Walsall Healthcare NHS Trust —Walsall
- £32,073 - £39,043 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
10d
Event Production Support Officer
Civic Recruitment Limited —Bromsgrove
- £17.91 an hour
- Temporary
- Hybrid work
- Microsoft Office
- Administrative experience
- Project management
Quick apply
Waterway Operative
Canal & River Trust —Stourbridge
- £26,315 a year
- Part-time
- Customer service
- Travel
- IT
Marketing Executive
Midlands Air Ambulance Charity —Shifnal
- £29,000 - £32,000 a year
- Full-time
- Hybrid work
- Marketing
- Driving
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
4d
Team Leader - supported accommodation
Expectations UK —Aston
- £27,000 - £30,000 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
2d
Housing Officer - Worcestershire, Hereford, Dudley
Serco Plc —Oldbury
- £29,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
4d

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Operational Support Team Leader

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

The Team Leader supports and enables day today CX performance—providing leadership, coordination, and oversight so workflows run smoothly, service is consistent, and team collaboration is effective.

Acting as a key point of CX leadership, the role clarifies priorities, balances workloads, and keeps people aligned to shared objectives, while driving tactical management and longer-term improvements to processes, capability, and service standards.

What this role involves:

Provide hands-on support during absence, spikes, or operational pressure; maintain continuity of service; hold broad awareness of team workflows to reassign tasks and step in to protect service standards.
Hold broad awareness of team workflows to enable flexible redistribution of tasks.

Build strong working relationships across the team to support collaborative problem-solving.
Encourage a “one team” mindset that strengthens shared ownership of outcomes.
Facilitate effective handovers and ensure priorities are clearly understood.
Lead daily team huddles or short stand‑ups to review current workload, challenges, and celebrate successes.

Apply and uphold clear processes, behaviours, and expectations across the team.
Identify operational variances or process gaps early and address them proactively.
Organise or support QA activity and ensure operational documentation is kept up to date.

Use end-to-end knowledge of operations to identify root causes of issues, to allow for proactive ‘feedback loop.’
Drive continuous improvement by identifying inefficiencies and suggesting solutions.

Ensure important information is shared clearly and promptly across the team.
Translate operational priorities into clear, actionable instructions.
Escalate issues to the CX Manager early where necessary.

Identify skills, strengths, and development opportunities within the team.
Provide day-to-day coaching, feedback, and mentoring to build capability.
Allocate resources smartly based on changing priorities and demand levels.
Balance workloads across the team to maintain fairness and efficiency.
Reduce the need for emergency cover by forecasting needs early.
Use data (e.g., workload volumes, queues, SLAs, ageing) to guide decision-making.
Provide the CX Manager with visibility of pressure points and emerging issues.
Offer practical recommendations based on daily operational experience.
Contribute to planning sessions, process reviews, and improvement initiatives.
Support development of KPIs, dashboards, and performance insights.

Requirements

Strong understanding of operational/customer service environments
Ability to manage competing priorities with sound judgement
Excellent communication and interpersonal skills
Collaborative, solutions focused‑ approach
Able to coach, motivate, and develop others
Comfortable with varied workloads and shifting priorities

Key Attributes

Proactive and adaptable
Calm under pressure
Strong organisational awareness
Team first mindset
Positive, supportive leadership style
Attention to detail
Continuous improvement mindset

Benefits

Monday - Friday working pattern
23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Quick apply

Refine Your Search

emergency services manager jobs in brownhills, wmd

Operational Support Team Leader

Public Contact Officer

Campus Safety Officer

ICS Clerical Team Leader

Event Operations Manager

Communications Manager

Bus guide

Senior Space Crisis Exercising and Training Advisor

Discharge Facilitator

Senior Community Care Assistant - Full Time - Driver Required - Swadlincote

Macmillan Personalised Cancer Care Facilitator

Service Manager

Deputy Manager

Deputy Health Records Manager (HRAT)

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Event Production Support Officer

Waterway Operative

Marketing Executive

Team Leader - supported accommodation

Housing Officer - Worcestershire, Hereford, Dudley

I want to receive the latest job alerts for emergency services manager in brownhills, wmd

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