Experience manager Work, Jobs in Brownhills, Wmd (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
Impact Manager
Invictus Games Birmingham 2027 —Birmingham
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
11d
Project Manager
Quanex —Wolverhampton
- Full-time
- Project management
- Bachelor's degree
- Agile
- Employee assistance programme
Quick apply
Store Manager
Aldi —Burntwood
- £52,910 - £69,000 a year
- Annual leave
Practice Manager
mydentist —Walsall
- Up to £38,600 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Fish and chip shop manager
Stonnall Fish Bar —Walsall
- From £13 an hour
- Serving
- Customer service
- English
Quick apply
9d
Technical Sales Graduate
Red Industries —Burntwood
- £28,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Annual leave
- Life insurance
Quick apply
10d
Event Sales Manager
Grand Station —Wolverhampton
- £26,437 - £38,842 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
12d
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Product Manager
Alliance Automotive UK LV Ltd —Birmingham
- Microsoft Excel
- Computer literacy
- Communication skills
Quick apply
Group Human Resources Manager
Spray Tanker Services Ltd —Featherstone
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
Quick apply
11d
Communications Manager
Agent Rainmaker —Wolverhampton
- £30,000 - £35,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
Quick apply
Trainee Campaign Manager
Sage Partners —Birmingham
- £25,000 - £42,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Estate Agent
The Property Experts —Walsall
- £8,400 a month
- Remote
- Sales
- Administrative experience
Junior Account Manager
Limegreen Marketing —Birmingham
- From £28,500 a year
- Full-time
- Management
- Sales
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
Wellness Centre Manager
MADE Wellness Centre @ Moddershall Oaks Country Spa Retreat —Stone
- Full-time
- Hospitality
- Sales
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Broiler Farm Manager
Sixty Acre Farm —Bromsgrove
- £85,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Careers Advisor
Brownhills Ormiston Academy —Walsall
- £28,038.35 - £31,377.67 a year
- Communication skills
- School
- Employee discount
Store Manager
EG On The Move Ltd —Shenstone
- £32,000 - £34,000 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
2d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply

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Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

experience manager jobs in brownhills, wmd

Duty Manager - Guest Experience

Impact Manager

Project Manager

Store Manager

Practice Manager

Fish and chip shop manager

Technical Sales Graduate

Event Sales Manager

People Manager

Product Manager

Group Human Resources Manager

Communications Manager

Trainee Campaign Manager

Estate Agent

Junior Account Manager

Wellness Centre Manager

Broiler Farm Manager

Careers Advisor

Store Manager

Customer Relationship Manager

I want to receive the latest job alerts for experience manager in brownhills, wmd

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