Control officer Work, Jobs in Broxbourne, Hrt (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Operational Support Grade - HMP The Mount (Prison Support Role)
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Outside Officer - Revenue & Benefits
East Herts Council —Hertford
- £31,751 - £35,163 a year
- Communication skills
- Free parking
- Annual leave
8d
MLRO and Compliance Officer
PXP —Stanstead Abbotts
- Full-time
- Hybrid work
- AI
- Communication skills
- Free parking
Quick apply
Finance Officer LBS
Civic Recruitment Limited —London
- £24.54 an hour
- Temporary
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
Security Officer
Helix K9 Defence Ltd —Luton
- £3,000 - £4,000 a month
- First Aid Certification
- Free parking
Quick apply
6d
Finance Executive - Apprentice
Office of Rail and Road —London
- £27,059 - £36,717 a year
- Full-time
- Hybrid work
- Presentation skills
- Accounting
- Accounting
14d
Manufacturing Assistant - £30,244 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —South Mimms
- £30,244 a year
- Full-time
- Laboratory experience
- Microsoft Office
- Presentation skills
- Annual leave
- Sick pay
2d
Safety & Compliance Officer
JMC Aviation —Stansted Airport
- £350 a day
- Monday to Friday
- Computer literacy
- Maintenance
- English
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —London
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
CASS Office – Client Assets Oversight
Deutsche Bank —London
- Full-time
- Analysis skills
- Financial services
- Communication skills
- Employee discount
Learning Support and Resilience Officer - Neurodiversity Support
London Fire Brigade —London
- £43,636 - £49,961 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Technical Support Officer
Watford Borough Council —Watford
- £33,106 - £35,479 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Technical Officer - Commercial
East Herts Council —Hertford
- £38,009 - £41,506 a year
- Free parking
- Annual leave
Middle Office Associate
Corpay —London
- Full-time
- Communication skills
- Life insurance
Customer Escalation Officer
L&Q —London
- £27,796 - £31,955 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
4d
Band 3 Cyber Security and Operational Resilience Inspector
Office for Nuclear Regulation —London
- £71,196 - £81,794 a year
- Hybrid work
- Master's degree
- Presentation skills
- No degree
- Annual leave
Liquidity Business Analyst - Treasury (9 months-Contract)
Nomura —London
- Temporary
- SQL
- Analysis skills
- Presentation skills
Corporate Security Officer
Enigma Security Solutions —Stevenage
- £14.31 an hour
- 12 hour shift
- English
- First Aid Certification
- In-person
Quick apply
8d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

control officer jobs in broxbourne, hrt

Contact Centre Officer (Headquarters, Chelmsford)

Operational Support Grade - HMP The Mount (Prison Support Role)

Outside Officer - Revenue & Benefits

MLRO and Compliance Officer

Finance Officer LBS

Security Officer

Finance Executive - Apprentice

Manufacturing Assistant - £30,244 p.a. + benefits

Safety & Compliance Officer

Trainee or Certificated Enforcement Agent

CASS Office – Client Assets Oversight

Learning Support and Resilience Officer - Neurodiversity Support

Airport Services Duty Supervisor - London Heathrow

Technical Support Officer

Technical Officer - Commercial

Middle Office Associate

Customer Escalation Officer

Band 3 Cyber Security and Operational Resilience Inspector

Liquidity Business Analyst - Treasury (9 months-Contract)

Corporate Security Officer

I want to receive the latest job alerts for control officer in broxbourne, hrt

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