Customer experience advisor Work, Jobs in Bures Saint Mary, Ess (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Trainee Dispenser
Boots —Sudbury
- £13.12 an hour
- Part-time
- No experience needed
- IT
- Employee assistance programme
- Employee discount
Dispenser
Boots —Halstead
- £13.92 - £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Client Call Handler
Holmes and Hills LLP —Colchester
- Microsoft Office
- IT
- Employee assistance programme
- Life insurance
Retail Customer Advisor
Retail Therapy & Trends Lavenham —Lavenham
- From £15.50 an hour
- Part-time
- Merchandising
- English
- In-person
- Store discount
- Employee discount
Quick apply
5d
Sales - Sales Advisor - UK
New Look —Colchester
- Part-time
- Microsoft Word
10d
Sales Advisor
Skylar Solar —Chelmsford
- £24,420 - £100,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
6d
Customer Service Advisor
Kier Group —Braintree
- Full-time
- Communication skills
- Flexible schedule
Customer Service Advisor
East Suffolk Council —Woodbridge
- £25,583 - £28,142 a year
- Full-time
- Hybrid work
- Office experience
- Free parking
- Employee discount
2d
Customer Service Advisor
NFU Mutual Agency —Colchester
- £25,000 - £27,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Free parking
Sales Advisor
Bodypower Sports plc Fitness Superstore —Great Baddow
- £13.50 an hour
- Overtime
- Bilingual
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
7d
Trainee Estate Agent
Connells Group —Sudbury
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
10d
Sales Support Advisor
Utopia Direct —Braintree
- £27,870 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
5d
Sales Advisor
Crew Clothing Bury St Edmunds —Bury St. Edmunds
- £11.23 - £12.71 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
Learning Support Assistant & IAG Advisor
TCHC Group —Ipswich
- £24,500 - £28,000 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Sales/Customer Service Advisor
Gecko Trading Ltd —Witham
- £26,500 - £30,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
- Sick pay
Quick apply
11d
Service Advisor
Vindis Group —Bury St. Edmunds
- £29,798.60 a year
- Customer service
- Driving
- Employee assistance programme
12d
Customer Services Advisor
Halfords —Colchester
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
3d
VEHICLE SERVCE ADVISOR
Europit Tyres —Heybridge
- £27,000 - £32,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Store discount
Quick apply
Field Service Technician, Respiratory Protection. Ipswich / East Anglia
Anchor Safety LLP —Great Blakenham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Programmable logic controllers
- Continuous improvement
Quick apply
10d

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customer experience advisor jobs near bures saint mary, ess

Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

customer experience advisor jobs in bures saint mary, ess

Customer Service Advisor - Remote

Trainee Dispenser

Dispenser

Client Call Handler

Retail Customer Advisor

Sales - Sales Advisor - UK

Sales Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Sales Advisor

Trainee Estate Agent

Sales Support Advisor

Sales Advisor

Learning Support Assistant & IAG Advisor

Sales/Customer Service Advisor

Service Advisor

Customer Services Advisor

VEHICLE SERVCE ADVISOR

Field Service Technician, Respiratory Protection. Ipswich / East Anglia

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