Head of customer service Work, Jobs in Burford, Oxf (with Salaries)

Head of GNFR Procurement
Oak Furnitureland —Swindon
- £80,000 - £90,000 a year
- Full-time
- Presentation skills
- Contracts
- IT
- Free parking
- Employee assistance programme
Head of Customer Service
Ecotricity —Stroud
- Hybrid work
- Customer service
- Employee discount
12d
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Regional Wholesale Manager
Rave Coffee —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Lead Front End Developer
Oak Furnitureland —Swindon
- £60,000 a year
- Full-time
- Hybrid work
- Team management
- JavaScript
- APIs
- Free parking
- Employee assistance programme
Senior Business Development Manager
VoCoVo —Chipping Norton
- £65,000 - £78,000 a year
- Sales
- Presentation skills
- Contracts
- Employee assistance programme
- Sick pay
Recruitment Advisor
Bamford Collection —Moreton-In-Marsh
- £38,000 a year
- Full-time
- Hospitality
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Innovation Lead
Plexal —Cheltenham
- £65,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Mentoring
2d
Specialist – Traffic Management
Swindon Borough Council —Swindon
- £45,091 a year
- Full-time
- English
- Travel
Quick apply
5d
Head of Security
Edenred —Swindon
- Full-time
- Azure
- AWS
- Mentoring
Account Manager - Corporate Subscriptions, Applied Research Intelligence
Wiley —Oxford
- £53,100 - £78,767 a year
- Full-time
- Sales
- Business development
- Travel
PMO Analyst
Wiley —Oxford
- £40,200 - £57,533 a year
- Full-time
- Project management
- Organisational skills
- Agile
Senior Graduate Admissions Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £31,930 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
11d
Head of Market - Europe
Value Retail —Bicester
- From £96,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
2d
Roadside Technician - Cheltenham
RAC —Cheltenham
- £36,400 - £61,000 a year
- Overtime
- In-person
- Automotive diagnostics
Head of Commercial
CEVALogistics —Banbury
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Assistant Manager
Como Lounge —Witney
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
13d
Senior Specialist – Highways Operations
Swindon Borough Council —Swindon
- £49,282 a year
- Full-time
- English
- Travel
Quick apply
6d
Senior Creative Lead
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
- Work from home
- Employee discount
12d

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Head of GNFR Procurement

Oak Furnitureland -
Swindon

Apply Now

Job details

Full-time
£80,000 - £90,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Procurement
Logistics
Presentation skills
Contracts
IT
Negotiation

Full job description

ROLE PURPOSE

Reporting to the Chief Financial Officer, the Head of GNFR Procurement is a new, strategic, autonomous role designed to identify and execute value-driven opportunities across the company’s Goods Not For Resale (GNFR) expenditure. As a standalone Head of Department, you will have sole responsibility for the end-to-end contract lifecycle, focusing on securing significant cost savings and service improvements, initially within Logistics and IT categories

CORE RESPONSIBILITIES

Contract Negotiation & Commercial Strategy: Lead the negotiation of key contracts to deliver enhanced commercial terms, cost savings, and/or improved service levels.
Performance Frameworks: Ensure all contracts include robust, relevant Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive supplier accountability.
Must be highly proficient in drafting, structuring and negotiating complex supplier contracts.
Risk Management & Exit Strategy: Guarantee that every contract contains "clean" exit clauses, providing the business with the flexibility to terminate should service standards fall below expectations.
Contract Governance: Design and maintain a comprehensive contracts database to track values, identify risks/opportunities, and provide visibility on critical negotiation timelines (start and finish dates). Plan and implement any other relevant procurement governance that is required.
Cross-Functional Collaboration: Act as a strategic partner to the Legal Counsel and all functional heads across the business to ensure procurement activities align with operational and legal requirements.
Financial Impact: Secure a minimum of £500k p.a. in savings during the first year, with a long-term target of £1m+ p.a.

SKILLS AND EXPERIENCE

MCIPS (or equivalent) Qualified procurement professional.
Previous experience (10+ years) in a similar role, with extensive GNFR procurement experience, ideally within Logistics and IT.
Self-Starter: Highly driven and capable of working independently without a supporting team.
Commercial Acumen: Deep understanding of contract law and commercial levers to drive savings.
Category Expertise: Proven experience managing GNFR contracts, with a specific focus on Logistics and IT sectors.
Influencing Skills: Ability to build strong relationships with internal stakeholders and external vendors to achieve business objectives.
Diplomatic
Customer centric focus
Ability to influence without direct authority
Strong commercial awareness, understanding financial impacts of any issues or opportunities.
Resilience: Ability to prioritise conflicting demands in a fast-paced, results-driven environment.
Confident in presenting to all levels within the business including Executive/ Board level.

BENEFITS

Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
25 days holiday per year plus bank holidays
Birthday: an additional day off for you to celebrate your birthday
Hybrid working
Pension: 5% basic salary employer contribution with 4% employee contribution
Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
Free on-site parking

Apply Now

Refine Your Search

head of customer service jobs in burford, oxf

Head of GNFR Procurement

Head of Customer Service

General Manager

Regional Wholesale Manager

Lead Front End Developer

Senior Business Development Manager

Recruitment Advisor

Innovation Lead

Specialist – Traffic Management

Head of Security

Account Manager - Corporate Subscriptions, Applied Research Intelligence

PMO Analyst

Senior Graduate Admissions Manager

Helpdesk Team Manager

Head of Market - Europe

Roadside Technician - Cheltenham

Head of Commercial

Assistant Manager

Senior Specialist – Highways Operations

Senior Creative Lead

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