Customer service/sales representative Work, Jobs in Burgess Hill, Wsx (with Salaries)

Concierge Customer Specialist (China Regional Support)
BioIVT —Burgess Hill
- Full-time
- CRM software
- English
- Bachelor's degree
Quick apply
18h
Car Sales Executive/Trainee Car Sales Executive
Richmond Motor Group —Bognor Regis
- Up to £60,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Customer Service/Support Representative - part time
CAE Inc. —Burgess Hill
- Part-time
- Hospitality
- Customer service
- Administrative experience
Field Sales Representative
Flatpay —Worthing
- £2,120 a month
- Full-time
- Business development
- Communication skills
- Free parking
Quick apply
Inside Sales Representative
Watlow —Worthing
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
Quick apply
5d
Dental Sales Representative
IQVIA —Brighton
- Full-time
- Business development
- Communication skills
- Employee discount
- Gym membership
French Speaking Customer Service Support & After-Sales Care
Aspen Pumps —Hailsham
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Customer service
- English
Quick apply
Retail Sales Advisor - Brighton
Oak Furnitureland —Brighton
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Customer Service Representative
Vin-X Limited —Horsham
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
Quick apply
Field Sales Executive - Fundraising
Charity Link —Worthing
- £40,000 - £45,000 a year
- Full-time
- Sales
- Communication skills
- Employee discount
- Referral programme
Quick apply
Sales - Sales Advisor - UK
New Look —Crawley
- Part-time
- Customer service
14d
Field Sales Executive
Charity Link —Crawley
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Area Sales Representative
Travis Perkins —Brighton
- Weekend availability
- Employee discount
Commercial Development Representative
Nexteq —Crawley
- £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- AI
1d
Retail Sales Advisor - Eastbourne
Oak Furnitureland —Eastbourne
- £47,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Door to Door Sales Executive
Charity Link —Brighton
- £40,000 - £45,000 a year
- Full-time
- Sales
- Communication skills
- Employee discount
- Referral programme
Quick apply
Pharmacy Medicine Counter Assistant
Kamsons Pharmacy —Pulborough
- Part-time
- Customer service
- English
- Cleaning
- Store discount
- Annual leave
Quick apply
13d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Crawley
- £3,800 a month
- Full-time
- Sales
Quick apply
Sales Cover Manager
Skinners Sheds Ltd —Hailsham
- £12.71 an hour
- Overtime
- Management
- Sales
- Customer service
Quick apply
12d
Field Sales Representative
Octopus Energy Group —Brighton
- £27,300 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Referral programme
Quick apply

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Concierge Customer Specialist (China Regional Support)

BioIVT -
Burgess Hill

Quick apply

Job details

Full-time
18 hours ago

Qualifications

CRM software
Mandarin
GLP
EHS
Stakeholder collaboration
Client engagement
Stakeholder liaison
Business processes
Internal department liaison
English
Bachelor's degree
Relationship management
Customer support
Customer interaction
Good Clinical Practice (GCP)
Root cause analysis
Account management
Communication skills
Supply chain customer service
FDA regulations
Time management

Full job description

The Concierge Customer Specialist serves as the primary point of contact and strategic partner for assigned key accounts, managing the end to end customer experience across Customer Support, Quoting, and Order Processing functions. This role proactively anticipates customer needs, ensures seamless execution of all transactions, and aligns internal stakeholders to deliver exceptional service. The Concierge Customer Specialist leverages deep product knowledge, strategic communication, and cross functional collaboration to strengthen relationships, identify growth opportunities, and drive systemic resolutions for recurring challenges.

This position will ensure compliance with Environmental Health and Safety (EHS) policies, State Departments of Health, Good Documentation Practices (GDP), Good Laboratory Practice (GLP), Good Manufacturing Practices (GMP), Good Clinical Practices (GCP), Good Laboratory Practice (GLP), Standard Operating Procedures (SOPs), EMEA and FDA Guidelines, general State and Country Regulations such as but not limited to (CLIA, CAP, USP, ISO 9001, USDA regulations, HTA license, DEA and State Controlled Substance programs) where site appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the dedicated liaison for assigned key accounts, providing proactive, tailored communication that builds trust and strengthens relationships.
Manage all customer functions — including support inquiries, quoting, and order processing — ensuring accuracy, compliance, and timely delivery in accordance with SLAs and company policies.
Anticipate customer needs by monitoring account activity, identifying demand patterns, and advising on product or service solutions.
Prepare and deliver quotes for assigned accounts, ensuring accuracy, compliance, and alignment with pricing policies.
Process orders from start to finish, verifying details, resolving discrepancies, and maintaining complete documentation in CRM systems.
Resolve complex or systemic issues by analyzing root causes, coordinating cross functional teams, and implementing sustainable solutions.
Use CRM strategically to track account activity, manage priorities, and improve workflows for assigned accounts.
Plan ahead and manage priorities to ensure all customer deliverables are met without compromising quality.
Align stakeholders across Sales, Operations, Finance, and other departments to ensure a unified approach to key account management.
Maintain composure and professionalism during challenging interactions, using emotional intelligence to navigate sensitive situations.
Identify opportunities for process improvement and contribute to initiatives that enhance the customer experience for key accounts.

QUALIFICATIONS

5+ years of experience in customer support, sales operations, account management, or a related role, with a focus on high value or strategic accounts.
Proven ability to manage multiple functions (Customer Support, Quoting, Order Processing) seamlessly.
Advanced written and verbal communication skills with the ability to deliver proactive, strategic communication to key accounts.
Deep product knowledge with the ability to advise customers strategically and identify demand patterns.
Strong critical thinking skills to drive systemic resolutions for recurring issues.
Proficiency with CRM systems, including strategic use of reporting, dashboards, and workflow optimization.
Excellent time management skills with the ability to plan ahead and manage competing priorities.
Demonstrated success in aligning stakeholders and coordinating cross functional efforts.
High emotional intelligence, composure under pressure, and ability to foster strong customer relationships.
Commitment to quality, compliance, and continuous improvement.
Bachelor’s degree preferred; equivalent experience considered.
Fluent in Mandarin and English, with excellent verbal and written communication skills in both languages

Other duties may be assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to: stand; walk, sit, speak, hear/listen, display manual dexterity, reach with hand and arms. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A full-time Monday through Friday workweek with general business hours and flexibility to occasionally work additional hours as needed and approved by management.

Quick apply

Refine Your Search

customer service/sales representative jobs in burgess hill, wsx

Concierge Customer Specialist (China Regional Support)

Car Sales Executive/Trainee Car Sales Executive

Customer Service/Support Representative - part time

Field Sales Representative

Inside Sales Representative

Dental Sales Representative

French Speaking Customer Service Support & After-Sales Care

Retail Sales Advisor - Brighton

Customer Service Representative

Field Sales Executive - Fundraising

Sales - Sales Advisor - UK

Field Sales Executive

Area Sales Representative

Commercial Development Representative

Retail Sales Advisor - Eastbourne

Door to Door Sales Executive

Pharmacy Medicine Counter Assistant

JUNIOR SALES ADVISOR

Sales Cover Manager

Field Sales Representative

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