Line lead Work, Jobs in Burnage, Gtm (with Salaries)

Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Product Lead
Street Group —Manchester
- £90,000 - £95,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Bench General Manager
Five Guys UK —Manchester
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Head Housekeeper
Didsbury House Hotels Ltd —Didsbury
- £30,000 a year
- Weekend availability
- Management
- English
- Hotel
- Free parking
Quick apply
Home Energy Advisor
M Group —Manchester
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Shift Manager
Five Guys UK —Manchester
- £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
HR Advisor
Totally Local Company —Stockport
- £34,000 a year
- Full-time
- Human resources
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Academy Coach
Manchester United —Manchester
- Full-time
- IT
- Annual leave
- Employee discount
5d
Readiness Lead - TdF Grand Depart 2027
Strategy & Operations —Manchester
- £48,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Communication skills
14d
Data Protection and Compliance Manager
RRG Group —Salford
- £23,322.00 - £31,995.60 a year
- Part-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
Merchandising
G2Brands Limited —Stockport
- £12.24 - £15.64 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Communication skills
Quick apply
Inventory Manager
PYRAMID DISPLAY MATERIALS LTD —Manchester
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Operations Manager
Mitie —Manchester
- £40,500 a year
- Weekend availability
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee discount
2d
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
1d
Art Teacher / Lead Art Teacher
Together Trust —Cheadle
- £36,040 - £49,943 a year
- Full-time
- School
- Teaching
- Employee assistance programme
- Employee discount
Quick apply
Customer Services Section Manager
Tameside Council —Tameside
- £46,142 - £48,226 a year
- Call to connect
- Hybrid work
- Annual leave
- Flexitime
2d

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Major Incident Management Lead

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Incident management
ITIL
Driving
Mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues

Apply Now

Refine Your Search

line lead jobs in burnage, gtm

Major Incident Management Lead

Product Lead

Bench General Manager

Head Housekeeper

Home Energy Advisor

Shift Manager

Screening Service Manager

HR Advisor

Academy Coach

Readiness Lead - TdF Grand Depart 2027

Data Protection and Compliance Manager

Senior Resident Services Associate

Merchandising

Inventory Manager

Operations Manager

Head of Corporate Relationships

Area Care Manager

Operational People Manager

Art Teacher / Lead Art Teacher

Customer Services Section Manager

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