Social work supervisor Work, Jobs in Burnage, Gtm (with Salaries)

Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Spa Supervisor
Champneys Mottram Hall —Wilmslow
- Full-time
- Supervising experience
- Resort
- Free parking
- Annual leave
Quick apply
Breakfast Supervisor
YOTEL Manchester Deansgate Motley —Manchester
- £13.54 an hour
- Full-time
- Hospitality
- Hotel
- Leadership
- Employee discount
Quick apply
2d
Specimen Reception Supervisor
Northern Care Alliance NHS Foundation Trust —Oldham
- £28,392 - £31,157 a year
- Part-time
- Annual leave
4d
Out of School Club Playworker
Kickstart Greater Manchester —Manchester
- £13 - £14 an hour
- Part-time
- Childcare
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Team Leader
iBC Healthcare —Oldham
- £14.95 an hour
- Full-time
- Care plans
- Paid training
- Annual leave
Quick apply
3d
Restaurant Manager
Evelyn's —Manchester
- Up to £17.50 an hour
- Full-time
- IT
- Restaurant
- Employee assistance programme
- Referral programme
Quick apply
5d
Early Years Lunch-time Supervisor
Heaton House Nursery —Bolton
- £12.75 - £13.15 an hour
- Full-time
- Childcare
- Education
- School
Quick apply
12d
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Public Liaison Officer
Kier Group —Salford
- £32,000 - £38,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- IT
- Flexible schedule
12d
Retail Manager (Dual Site)
Blythe House Hospice —Whaley Bridge
- £27,000 - £30,000 a year
- Full-time
- Team management
- Hospice
- In-person
Quick apply
Scanning Bureau Clerk
Northern Care Alliance NHS Foundation Trust —Salford
- £25,272 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Annual leave
2d
Speech and Language Therapist Term Time Only
SpeechWise Ltd —Crewe
- £15,520 - £21,594 a year
- Part-time
- Master's degree
- Bachelor's degree
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Conference and Events Supervisor
Champneys Mottram Hall —Wilmslow
- £14 an hour
- Full-time
- Free parking
- Annual leave
Quick apply
8d
Field Care Supervisor
Homecare For You Ltd —Burnley
- £26,000 - £27,500 a year
- Full-time
- In-person
- Care plans
- Leadership
- Free parking
- Annual leave
Quick apply
ST2 Radiology Academy TSTL
NHS England —Manchester
- Part-time
- School
- Annual leave
Assistant Manager
Brezo Lounge —Cheadle Hulme
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
12d
Staff Nurse - General Surgery
Northern Care Alliance NHS Foundation Trust —Salford
- £32,073 - £39,043 a year
- Part-time
- Care plans
- Annual leave
1d
Mobile Contract Supervisor
BAM UK & Ireland —Manchester
- Monday to Friday
- Customer service
- Maintenance
- Presentation skills
3d
Assistant Manager
Berretto Lounge —Stockport
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
12d

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Out of hours Contact Centre Supervisor

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Part-time
£21,887 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Ou t of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
30 hours per week
£21,887 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role :

The Out of Hours Contact Centre Supervisor is responsible for leading and developing the Weekend, Evening and Night Contact Centre teams, ensuring the delivery of exceptional customer service and operational performance outside of standard business hours.

The role provides direct supervision, coaching and support to Out of Hours agents while maintaining ownership of service delivery, customer experience, productivity and quality standards.

What does it entail?

Key Responsibilities

Take full ownership of Out of Hours service delivery.
Lead, motivate and develop the Weekend, Evening and Night teams.
Monitor live service levels and take proactive action to maintain performance targets.
Manage resource allocation and workload distribution across Out of Hours operations.
Act as the primary escalation point for operational issues occurring Out of Hours.
Ensure emergency and reactive customer requirements are managed effectively.
Conduct coaching sessions, performance reviews and quality monitoring.
Manage escalated customer contacts and complaints where required.
Drive continuous improvement initiatives across service, quality and productivity.
Participate in the management on-call rota and support major incidents and escalations.

Key Accountabilities

Weekend, Evening and Night team performance.
Achievement of Out of Hours service level targets.
Team productivity and efficiency.
Quality assurance standards.
Escalation management and operational continuity.

What do we look for?

Previous supervisory or team leadership experience within a contact centre environment.
Strong coaching and people management skills.
Experience managing performance against KPIs.
Excellent communication and interpersonal skills.
Ability to make decisions under pressure.
Customer-focused mindset.

Personal Attributes

Leadership and accountability.
Resilience and adaptability.
Strong organizational skills.
Calm decision-making under pressure.
Positive and proactive attitude.
Commitment to delivering exceptional customer service.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

SK10 2XF

£21,887 per year plus benefits

Permanent - Part-time

Posted 3 days ago

Closing date: 25/07/2026

Job reference: GR1613087MacOOHCCS

Quick Apply

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

£21,887 per year plus benefits

Apply Now

Refine Your Search

social work supervisor jobs in burnage, gtm

Out of hours Contact Centre Supervisor

Spa Supervisor

Breakfast Supervisor

Specimen Reception Supervisor

Out of School Club Playworker

Team Leader

Restaurant Manager

Early Years Lunch-time Supervisor

Lead Supervisor

Public Liaison Officer

Retail Manager (Dual Site)

Scanning Bureau Clerk

Speech and Language Therapist Term Time Only

Conference and Events Supervisor

Field Care Supervisor

ST2 Radiology Academy TSTL

Assistant Manager

Staff Nurse - General Surgery

Mobile Contract Supervisor

Assistant Manager

I want to receive the latest job alerts for social work supervisor in burnage, gtm

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