Support engineer Work, Jobs in Burnopfield, Dur (with Salaries)

1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
7d
Platform Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
Project Planner
GSS Ltd —Hebburn
- Full-time
- Contracts
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Network Technical Architect
IT Professional Services Ltd. —Chester-le-Street
- £56,000 - £75,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Free parking
Quick apply
3d
Field Engineer
SOUTHERN COMMUNICATIONS LIMITED —Newcastle upon Tyne
- £31,500 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Employee assistance programme
Quick apply
Drainage Engineer
EnviroRod Limited —Killingworth
- £17.50 - £20.00 an hour
- Overtime
- Customer service
- Maintenance
- Plumbing
Quick apply
8d
Senior Architectural Technologist
Buzz Recruit —Durham
- £32,000 - £42,000 a year
- Full-time
- AutoCAD
- Driving
- Mentoring
- Free parking
- Work from home
Quick apply
Apprentice Design Engineer
Dacon Fabrications Ltd —Gateshead
- Full-time
- CAD
- IT
- In-person
Quick apply
3d
Customer Services Software Engineer
OpenWorks Engineering —Prudhoe
- From £35,000 a year
- Full-time
- Computer Science
- Engineering
- C++
Quick apply
Drainage CCTV Engineers
GreenSpark Environmental Ltd —Gateshead
- Up to £35,000 a year
- Overtime
- Driving
- Travel
- In-person
- Employee assistance programme
- Referral programme
Quick apply
2d
Field Service Engineer
Servibox LTD —Durham
- £30,000 - £36,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Annual leave
Quick apply
Offshore Technician Scheme
Enshore Subsea Ltd —Blyth
- £17,500 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
10d
Catering Engineer
HLA SERVICES LTD —Boldon Colliery
- £38,000 - £45,000 a year
- Full-time
- Hospitality
- Schematics
- Maintenance
- Free parking
Quick apply
Field Service Engineer
Haier Europe —Hartlepool
- £33,903 - £38,423 a year
- Overtime
- Customer service
- Communication skills
- Employee discount
Graduate Engineers - Hartlepool
JDR Cable Systems —Hartlepool
- Hybrid work
- Engineering
- Bachelor's degree
- Communication skills
- Work from home
- Gym membership
Senior Forklift Engineer
Forklift Solutions Ltd —Gateshead
- £22 an hour
- Overtime
- Forklift
- Supervising experience
- Driving
Quick apply
Technical Support Engineer (Pre-sales & After-sales) – Battery Energy Storage Systems (BESS)
RelyEZ Energy Storage Cyprus Ltd —Newcastle upon Tyne
- £24,420.00 - £51,887.84 a year
- Full-time
- Spanish
- Schematics
- Engineering
- Flexitime
- Work from home
Quick apply
10d
Project Manager
GSS Ltd —Hebburn
- Full-time
- Project management
- Contracts
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Field Operations Engineer - Middlesborough / Newcastle
Wifinity —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Driving
- Travel
- Annual leave
Quick apply
14d

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1st Line Support Engineer

IT Professional Services Ltd. -
Chester-le-Street

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
7 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Operating systems
Windows
Computer networking
Mac OS
Communication skills
CompTIA A+

Full job description

Overview

We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation’s IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support.

Duties

Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues.
Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments.
Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software.
Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process.
Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system.
Assist with setting up new user accounts, hardware devices, and peripherals as required.
Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options.
Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies.

Experience

Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn.
Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous.
Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
A proactive attitude with a keen interest in developing a career within IT support environments.
Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory.

This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Chester-le-Street DH2 1AQ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Operations Desk: 3 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in burnopfield, dur

1st Line Support Engineer

Platform Engineer

Project Planner

Network Technical Architect

Field Engineer

Drainage Engineer

Senior Architectural Technologist

Apprentice Design Engineer

Customer Services Software Engineer

Drainage CCTV Engineers

Field Service Engineer

Offshore Technician Scheme

2nd Line Support Technician

Catering Engineer

Field Service Engineer

Graduate Engineers - Hartlepool

Senior Forklift Engineer

Technical Support Engineer (Pre-sales & After-sales) – Battery Energy Storage Systems (BESS)

Project Manager

Field Operations Engineer - Middlesborough / Newcastle

I want to receive the latest job alerts for support engineer in burnopfield, dur

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